POSTED UNDER Brow Lift REVIEWS
Office review: He Humilated Me, Canceled Operation on Me, and Refused His Service (Needed or Not)
ORIGINAL POST
After reading all the reviews online, I felt the...
K801July 22, 2015
After reading all the reviews online, I felt the safe choosing Dr. Bitner to consult with. I consulted with him months ago, he was very polite and helpful as he gave me an offer on 2 procedures: Brow lift & Rhinoplasty. I accepted the offer a month ago, as they made a pre-operation appointment with me verifying which days I had to take off work, as the procedure was in 2 weeks.
At the appointment, I waited 1 hour & 30 minutes. As the receptionists weren't really sincere from the beginning, their tone became even more sarcastic towards my grandmother when she complained about the wait. They then put us in a random cold room to wait another 15 minutes, until we finally got to the consult room--where waited another 10 minutes till Bitner showed. I was so excited to finally talk about the pre-operation with Bitner. As we were doing the brow lift (which HE bid during our previous consultation) and not the rhinoplasty, he then immediately started to cancel the operation before we barely even went over it, at all. He claimed he only wants work on patients that need plastic surgery on an 8 out of 10 (extreme) scale. He said the my eyebrows were a "5" out of 10 (extreme distortion), therefore he refused to preform the surgery because he doesn't want patients seeking desired results in minor improvements. Therefore, if you have slightly low, mediocre eyebrows, he won't lift them upon his client's desired request--or who knows, maybe he really just didn't like me. Which makes me feel pretty bad. But regardless,
I immediately fell into tears because I had centered my entire scheduled around a wasted appointment, drove an hour, waited an hour for the pre-op--and finally, taken my only vacation hours off work to get this done (as verified by him & his staff)--for him to cancel on me. As I fell into tears, he then declared me as an "unstable" female and stating he is refusing to perform the revision-rhinoplasty (which he thinks needed most) for "years". Basically, he refuses to ever provide his service to me as a client--needed it or not. I couldn't ask a question about anything without him making me feel like a complete psychopath and left me feeling completely, honestly humiliated. I left his office in tears, as he stood up smiling, shook my hand and sarcastically walked away like he wanted no association with me ever again. And now I'm writing this review in tears...
I think it's important to find a surgeon who is rational, but as well, empathetic of their client's feelings and understanding of their insecurities. I thought this was going to be a great experience, and unfortunately it was extremely harsh and degrading. Maybe he will provide his "amazing" service on you, but for me, I wasn't worthy of it.
At the appointment, I waited 1 hour & 30 minutes. As the receptionists weren't really sincere from the beginning, their tone became even more sarcastic towards my grandmother when she complained about the wait. They then put us in a random cold room to wait another 15 minutes, until we finally got to the consult room--where waited another 10 minutes till Bitner showed. I was so excited to finally talk about the pre-operation with Bitner. As we were doing the brow lift (which HE bid during our previous consultation) and not the rhinoplasty, he then immediately started to cancel the operation before we barely even went over it, at all. He claimed he only wants work on patients that need plastic surgery on an 8 out of 10 (extreme) scale. He said the my eyebrows were a "5" out of 10 (extreme distortion), therefore he refused to preform the surgery because he doesn't want patients seeking desired results in minor improvements. Therefore, if you have slightly low, mediocre eyebrows, he won't lift them upon his client's desired request--or who knows, maybe he really just didn't like me. Which makes me feel pretty bad. But regardless,
I immediately fell into tears because I had centered my entire scheduled around a wasted appointment, drove an hour, waited an hour for the pre-op--and finally, taken my only vacation hours off work to get this done (as verified by him & his staff)--for him to cancel on me. As I fell into tears, he then declared me as an "unstable" female and stating he is refusing to perform the revision-rhinoplasty (which he thinks needed most) for "years". Basically, he refuses to ever provide his service to me as a client--needed it or not. I couldn't ask a question about anything without him making me feel like a complete psychopath and left me feeling completely, honestly humiliated. I left his office in tears, as he stood up smiling, shook my hand and sarcastically walked away like he wanted no association with me ever again. And now I'm writing this review in tears...
I think it's important to find a surgeon who is rational, but as well, empathetic of their client's feelings and understanding of their insecurities. I thought this was going to be a great experience, and unfortunately it was extremely harsh and degrading. Maybe he will provide his "amazing" service on you, but for me, I wasn't worthy of it.
K801's provider
Replies (14)
July 24, 2015
Hi K801, I'm sorry you had such a negative experience. I consulted with Dr. Bitner also. Fortunately, I had a positive experience. I know you are upset and disappointed and I'm not excusing their behavior, but maybe his refusal to accept you as a patient is a blessing in disguise. There is definitely another surgeon out there waiting for you who can give you the "amazing service" that you deserve. Good luck dear! And keep us posted on your search.
July 26, 2015
I consulted him too and my experience was so great and I am so sorry for ur case. But be glad he let u go instead of trying to do something he wasn't sure about the results. Wish u good luck on ur journey.
July 26, 2015
Hi K801, I consulted with Dr. Bitner myself and thought he was pretty honest with regards to what he could and couldn't do procedure wise with me. I myself am waiting to hear about how Posh's nose turns out before making any kind of commitment with him as far as revision rhinoplasty goes. As far as you being turned away don't take it so hard. There are many other excellent revision specialists out there that can help you achieve your esthetic goals. Everything happens for a reason. Don't give up I have no doubt you'll find a surgeon that shares your vision and can help you achieve it.
July 31, 2015
Dear Patient. I am so sorry you had a bad experience in my office. I am especially sorry you had to wait. We try our best to arrange the schedule to allow enough time for each patient's needs, but sometimes something happens we haven't anticipated correctly.
I hope you know that we really do care about every patient. I feel this is true of everyone here in our office, my staff, reception, anesthesia providers, etc..... We are on your side and always want what is best for you. We look at every patient not just as a nose or a neck or an eyelid, but part of a whole person with a life and a family, friends, etc... Everything we do is meant to enhance your life, never detract from it. Making a decision to change something about your face is a really big decision, a decision that will change your "presentation" to the world for the rest of your life. Sometimes a patient has things happening in their lives that makes it a bad time to make such a major decision. I hope you can see that my decision to operate or not to operate is always out of care, concern and compassion for the patient as a whole person, not just a face. I try not to be judgemental as I am just trying to help, but sometimes it becomes very clear that the timing is bad and that patient needs things to settle down before they are ready to make a major decision. Again, I'm sorry if we ever made you feel badly in any way. Best of luck with everything.
I hope you know that we really do care about every patient. I feel this is true of everyone here in our office, my staff, reception, anesthesia providers, etc..... We are on your side and always want what is best for you. We look at every patient not just as a nose or a neck or an eyelid, but part of a whole person with a life and a family, friends, etc... Everything we do is meant to enhance your life, never detract from it. Making a decision to change something about your face is a really big decision, a decision that will change your "presentation" to the world for the rest of your life. Sometimes a patient has things happening in their lives that makes it a bad time to make such a major decision. I hope you can see that my decision to operate or not to operate is always out of care, concern and compassion for the patient as a whole person, not just a face. I try not to be judgemental as I am just trying to help, but sometimes it becomes very clear that the timing is bad and that patient needs things to settle down before they are ready to make a major decision. Again, I'm sorry if we ever made you feel badly in any way. Best of luck with everything.
August 31, 2022
Realy bad treatment of a patient she should have been told that she is not suitable at consultation not just before the procedure and after she had aranged ti.e off from work and traveled and waited for the operation. Apalling behaviour for a plastic surgeon.
Thank you for sharing your consultation experience!