Great Doctor, Horrible Staff, Minimum Results - Jacksonville, FL

Went to Dr. Goyal's office for a vaser liposuction of upper and lower abdomen. First consult was with Bina who was not very informative. I then asked for a second consult with the Doctor himself as I refused to agree to operation without seeing him first. A few weeks later I went in to meet Dr. Goyal who was very nice & described procedure in detail. He mentioned since he would be removing a lot of fat , skin will sag possibly worse then before. I agreed as he mentioned office would order a customized garment that would tighten skin as long as I wore it faithfully for 12 weeks. The same day of consult I asked the front desk to charge my card in full for the entire procedure and garment. $1500.00 later I assumed I was ready to go for my appt the following month. The following month I came to the office only to find out they hadn't charged me in full and I still owed $1200 , despite staff already stating I was paid in full during my previous visit. Desperate to get my procedure done I paid it. Going into the procedure Dr. Goyal made sure I was completely comfortable and talked me through everything. Any second of discomfort he was quick to ease the pain. However, once procedure was done I noticed very little fat removed in the container where suction drained. I felt like the procedure was rushed as they had an "office meeting". After procedure , assistant Ana stated my customized garment was not in . In order to get proper results I needed this garment, hence the reason I paid $260.00 for it to be ordered. Instead, they gave me a garment that was so tight it bruised my under thighs and a binder to use until my garment came in. Two weeks later garment came in , BUT it was not the customized! I told Bina and Ana to just forget it, that I would get my own garment and asked for a refund. They agreed they would refund amount to my card and a week later never did. After a few back and forth calls I was rudely informed that it was my fault that garment did not come in on time and that I was not owed refund . They claimed the binder & poor fitting garment would be an out of pocket expense for me, one which they GAVE me knowing they had not ordered my garment on time. Long story short after back and forth arguing with the office manager Bina she finally refunded ONLY 50 % of the customized garment price. Unfortunately, I feel like my results are extremely poor and not as successful as they could be had the staff done their job and had gotten me my garment the first time. Dr. Goyal is great & I am sure he has done great work prior, unfortunately due to the circumstances with his staff I cannot say I was a happy patient.