FRONT DESK/OFFICE: 5/5
This office is located right off of Rt 17 and in a small business office complex which appears to be comprised of private Dr offices. My Mom & I arrived on time and we were warmly greeted by one of the front desk receptionist, Paula. I had worked with Paula on scheduling a time to have a consultation via email and on the phone. Paula was professional and pleasant in all of our exchanges. The reception area is on the 2nd floor of Dr. Gartner's private medical office. The first floor contains the onsite surgical suite. On the 2nd floor is a beautiful waiting area with neo-classic decor. It was warm and welcoming. They have a nice self serve coffee and water station and a very nice single person bathroom. We only needed to wait a few moments before we were brought back to one of the consultation rooms. The consultation rooms all have a consultant medical chair, a guest chair, full length mirror, a nicely folded, very soft and plush robes and the normal, atypical trappings of a medical room. Everything was clean, spotless really and it smelled nice in there. My Mom was quite comfy in the guest chair.
PATIENT COORDINATOR Vicki /STAFF: 5/5
Vicki is the coordinator for Dr. Gartner and she is great to work with. Friendly, personable and helpful. She came into the room shortly after my Q&A session with Dr. Gartner. After Dr. Gartner assessed what I looked like at a size 34B, she was the one to help me choose which size implants I wanted. So after we concluded the consultation, they took us to Vicki's office to discuss pricing and any financial questions. We had a few mins to consult and I told my Mom he was the one and we agreed to get it scheduled asap considering I had resigned from my job and thus would be starting a new job soon, plus I had my Bacherlorette trip coming up in the Spring. So when Vicki came in and provided me options for the type of surgery I wanted for sure, implants, etc, she went on to explain the price, reasonable expectations for post op results and experiences, how my experience would be with Dr. Gartner, the surgical suite and the staff, we were like OK, lets book it ASAP :-D Vicki being the miracle worker she is, was able to schedule the surgery in the next 15 days, Feb 11th AND it would be the first surgery of the morning, 9am with a 8am arrival time for prep. YES! (first pumping moment in my head, LOL) I read about having to starve all day for some RS ladies and I didn't want to go into this hangry ;) We had discussed that a pre-medical examination with my PC was needed at least two weeks before surgery, so I made sure to make an appointment right away when I left the consult. Vicki printed up all the paperwork I needed for prepping myself mentally and educationally about anything and all things BA and what to expect from Dr. Gartner, his methods, his staff and his recommendations on pre and post surgery care - super helpful and yes I read it all at home. We moved out the reception area to get call and have our payment authorized ($8k is not an every day purchase - OK?!?!I) signed all the consent forms and handed them back to Paula in the front. Then we got all the receipts and said our goodbyes to the ladies.
Q & A: 5/5
He allowed me to read my questions to him and was at ease with the amount and my research. He also told me many things before I could ask him, so the Q&A was shorter then anticipated, which demonstrate his thoroughness. He was forthcoming and was great at answering questions directly, no hedging. His answers felt honest. I was really comfortable with his knowledge and BA technique. Knowing that he does the funnel method (reducing capsular contractor) and does provide pre-surgical and in surgery (inside the pockets) pain medication was so reassuring. The meds, as you can see from my first post ever, was very important to me. When I reviewed my questions at home later that day, I was hard pressed to find a question he didn't address in some form or fashion and I had A LOT of questions.
DR. GARTNER HIMSELF: 5/5
Amazing! He is just so pleasant to work with. From the time he first came into the room, he was warm and welcoming. I was almost immediately at ease but after my 1st consult, I was nervous that I would be dismissed again and that he wouldn't take a genuine interest in my wishes. After a few moments of speaking, he made a small joke about how I seemed a little tense and that got me laughing and put me at east. It was great moment, small to some but it meant a lot to me. He was informative that didn't sound sales pitchy or like he had a "spiel" he has said a million times over. He took his time explaining everything, always asking if we had any questions. He allowed for a back and forth dialogue and we never felt belittled when he answered questions we had related to his experience and results. He stood behind his work and didn't come across as cocky or arrogant, just matter a fact in a humble manner. He was very much at ease and did not seem rushed or to be clock checking. It felt very conversational and comfortable; we chuckled throughout the consult and I kept a smile on my face. He offered at the end of the consult, before we told Vicki post-consult we wanted to proceed with Dr. Garter, to answer any further questions or concerns I might come up with afterward. I thought that was great customer service. He didn't just offer Vicki or Paula and that was a cherry on top for me.
There really wasn't a discussion of looking at pictures that I recall. I asked if I could try them on, after Dr. Garnter mentioned it was an option, Vicki was like sure, let me get them. When she came back in, Dr Gartner excused himself and we got started. She handed me a fitted sports bra to put the sizers in and I was able to put my fitted shirt on over it. There was a great full length mirror for you to see yourself head to toe. The lighting in the room is very natural and well place, so you don't get that illusion feel some cheap mirrors give off. I kindly asked Vicki not to tell me the size of sizers as she handed them to me, I wanted to be surprised and not pre-judgmental which I knew I would be, lol Not sure at what number she started but I wasn't impressed. Tried on a second set and it was larger but still not it. She handed me a third set and I was like "Yyyyyyyyaaaasssssssssssssss!!!!" The girls were look so nice and full, large and just like WHOA - in a good way. To me it wasn't too much and even my Mom was like yeah those are big but they do look good and like the wish pics you have shown us. So I asked Vicki to please tell me the size and it was 475cc! I couldn't believe it based on what I thought I wanted, 525-575ccs - LOL I was like, SOLD! Vicki also allowed us to take pics which was great! Vicki said let's get Dr. Gartner back in here and see what he says. I was told by Dr. Gartner after he examined me and before he had left the room, that 400ccs is about what size he thinks he can go. I had small breasts and not a lot of tissue with a slight bit of asymmetry with my nipples and size; my right was fuller than my left boob and one was slightly lower than the other. He told me he thought that I might be able to get to where I want in my wish pics with that number. Admittedly, I was quite skeptical at first. When he told me that 400ccs was the max I could go, he did in a manner that helped me understand why he got to that number and how safety was of the up most importance. With his thoroughness and kind demeanor, I was able to accept that my body has limitations and all I could do was HOPE for him to get more ccs in, when the time came. We agreed upon 400ccs at the very least and he would get in there as much as he safely could, knowing that 475ccs are my wish size :)
I couldn't believe it, it was surreal that I was going to get the surgery in the time frame I wanted and needed. It was like, WOW! this is really happening and I feel so good about this Dr. I have not an ounce of doubt. I felt like I got everything I wanted in a consult, what I had imagined it would be like: informative, highly skilled and caring PS, attentive/kind staff, clean and technically advanced office and surgical center and a price we could live with ;) Time wise we spent about 40-45 mins in the consult, 10 mins in the post-consult, 15 mins finalizing paperwork and payment. We were comfortable the whole time and it did not seem long at all.
I gladly RECOMMEND Dr. Gartner's office and Dr. Gartner for a breast augmentation consultation!