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Awfulness
I had an awful experience with this doctor. I sought his care because he treats both vascular malformations and facial paralysis. I’ve got both. He recommended two procedures be performed simultaneously. One was to treat vascular malformations. The other was to correct synkinesis that developed following facial paralysis caused by another surgeon. It was a minor procedure, he said. But Panossian recommended I be hospitalized due to the possibility of airway obstruction. Following surgery, I became very nauseous. The nurse insisted Panossian failed to put orders in the system and couldn’t give me any anti-nausea medication. I called his office twice from my hospital bed, asking for help to fix what the nurse told me was his error. Instead of fixing the issue, Panossian’s office told me to send my husband to the pharmacy to pick up medication called in previously for post-surgical care and drop it off at the hospital.The nurse eventually administered Zofran, but it didn’t work. I emailed his office manager at 10 pm, asking again for help with the nausea. More than 12 hours after surgery, I finally got medication that brought the nausea under control. The hours of dry heaving likely resulted in oral bacteria being forced through the newly created hole he made in my mouth to excise a muscle in my face. Over the next week, the swelling got worse. His office told me it was normal. More than a week later, with an increasingly lopsided face, I was instructed to come in to have my surgical site examined and the sutures removed. Days after that office visit (the only place I’d been since leaving the hospital two weeks prior), I got sick and tested positive for covid. I called his office to let them know and was told he had already closed his clinic for the remainder of the week due to an undisclosed illness. That surgical site infection turned into a facial abscess and multiple days in the hospital where I had to undergo incision and drainage procedures on my face while I was wide awake. The infection was caused by oral bacteria. I got cdiff after the hospital stay followed by recurring cdiff. The muscle he excised in my face that lead to this nightmare was apparently not related to the twitch he tried to fix (it’s still there). During a follow up, he indicated it was another muscle causing the abnormal movement. My nose is now crooked. It feels like it was glued onto my face and won’t move on one side. It feels like I’m breathing through a cocktail straw. The scar tissue made the existing facial pain worse. To add insult to the injury his office billed me for his full fee. This is after telling me in writing that since the surgeries were approved through my in-network benefits, the surgeon cannot bill me beyond my patient responsibility according to my plan. They sent the bill days after I posted another review that included a fraction of the detail here. I wish I had not trusted this guy. I’m just now learning what needs to be done to fix the damage. It’s more surgery, which is terrifying after this ordeal.
Provider Review