Rude Patient/Surgical Coordinator

The doctor may be exceptionally skilled, but when his staff is rude, dismissive, and unprofessional, it completely erodes any confidence a patient might have in the practice. After all, patients interact with the staff far more than they do with the doctor himself. In this case, the patient coordinator’s behavior was absolutely unacceptable.

When my call was transferred to her, I politely asked for her name. Instead of answering a basic and reasonable question, she refused to provide it and only stated her title. Throughout the conversation, she was short, dismissive, and consistently rude. At the end of the call, I asked again for her name, and she deliberately hung up on me. This was not an accidental disconnect — I called back immediately, six separate times, and every call went unanswered.

This was an appalling experience, and the conduct of this surgical coordinator was downright despicable. Her behavior alone has completely discouraged me from pursuing any type of procedure with this practice, surgical or non-surgical. If this is the level of professionalism they allow at the front line of patient communication, I cannot imagine entrusting them with my care.