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Review
After receiving a recommendation from a friend, I had surgery on my eyes from DA Plastic Surgery three days ago. I initiated contact via WhatsApp months before the surgery. There are multiple ways to contact them, options of which are located on their website. Since I am from another country and given the time change I contacted them via WhatsApp. They were very responsive and spoke English. Make sure you have all of the requested information when you first reach out – it will make the process go much faster. Once all the required information was provided, they gave me an online consultation, which included initial recommendations. I had to pay a deposit to secure an in-person consultation and schedule a surgery date. After my surgery, I learned that I was supposed to have a post-surgical follow-up with my surgeon 7 days after the surgery, but was not made aware of this in advance. I was only told, “7 days in Korea,” during my online consultation. Due to this overlapping with my departure date, I will be seen on day 6 post surgery. On the day of the in-person consultation and surgery, an English-speaking liaison guided me through the various phases and assisted with translations.
During the in-person consultation, I, among other things (1) met with the surgeon for consultation, finalized payment, and completed a medical examination (chest x-ray, blood work, and EKG).
On the day of surgery, I also, (1) reviewed and executed a sizeable amount of paperwork (i.e., notices and consent forms) and (2) met with the surgeon to confirm final surgical plan before surgery.
The most notable part of my experience with DA was engaging with their personnel. The English-speaking liaisons, nurses in the recovery room and surgeon were very nice, helpful and made me feel very comfortable.
Though I can’t say for certain because I am still healing, at this time, I feel confident that my surgeon is a skilled professional that gave me optimal results.
DA has an opportunity to improve their business operations and executive function.
• Information. There is no transparency into the process I just shared above. DA does not offer any informational pamphlets on the process or what to expect. As standard operating procedures, detailed information should be provided at the time of the online consultation and should include what to expect during down time and post op recovery. I felt like I was just scurried along with each step.
• Procedural fairness. I asked but was likely not allowed copies of the documents I reviewed and signed on the day of surgery. Information contained in the documents are sizeable and there should be zero expectation that a patient can remember all details. If DA’s intent was truly for me to be informed and had honest intentions that the purpose of the documents is to protect both DA and me, they should give me copies so that I have record and can refer back as needed.
During the in-person consultation, I, among other things (1) met with the surgeon for consultation, finalized payment, and completed a medical examination (chest x-ray, blood work, and EKG).
On the day of surgery, I also, (1) reviewed and executed a sizeable amount of paperwork (i.e., notices and consent forms) and (2) met with the surgeon to confirm final surgical plan before surgery.
The most notable part of my experience with DA was engaging with their personnel. The English-speaking liaisons, nurses in the recovery room and surgeon were very nice, helpful and made me feel very comfortable.
Though I can’t say for certain because I am still healing, at this time, I feel confident that my surgeon is a skilled professional that gave me optimal results.
DA has an opportunity to improve their business operations and executive function.
• Information. There is no transparency into the process I just shared above. DA does not offer any informational pamphlets on the process or what to expect. As standard operating procedures, detailed information should be provided at the time of the online consultation and should include what to expect during down time and post op recovery. I felt like I was just scurried along with each step.
• Procedural fairness. I asked but was likely not allowed copies of the documents I reviewed and signed on the day of surgery. Information contained in the documents are sizeable and there should be zero expectation that a patient can remember all details. If DA’s intent was truly for me to be informed and had honest intentions that the purpose of the documents is to protect both DA and me, they should give me copies so that I have record and can refer back as needed.
Provider Review
