Not Happy

I went to see Dr. Scheiner in Feb 2020 for upper lid (blepharoplasty) and festoon (under-eye bags) surgery. During the procedure, my cornea was scratched.  If you've ever had a scratched cornea, you're familiar with the pain.  If not, it feels as if there's a metal splinter in your eye and with every blink, a new explosion of pain.  There is no treatment for a corneal abrasion, you just have to wait for it to heal, in my case usually 3-4 days.  Along with the pain of the scratch I had a migraine, likely triggered by the trauma to my eye.  I was unable to attend my post op visit the next day and it took about 4 days before I was able to drive to the office.  Despite my many calls and complaints of the eye pain and migraine, the office staff didn't seem overly sympathetic, except for Penny, the receptionist, who couldn't do a whole lot for me.  My eyes teared constantly halting the healing process and on my return visit, one of the technicians told me I shouldn't be dabbing my eye.  In my vulnerable situation, I didn't have the wherewithal to tell her how painful the ordeal was for me; no one in the office seemed to care or understand how painful a scratch to the eye felt.  They just wanted me to get on with the healing protocol and made me feel like I was holding up their schedule by not keeping my initial appointment and following the healing instructions. It is virtually impossible to put an ice pack on your eye with an injury.  Dr. Scheiner's post op evaluation was that I was doing well and scheduled my next visit for 6 days post op.  Sutures should be removed between 7 and 10 days post surgery, but because he was going out of town that weekend, he scheduled my suture removal for day 14.  I knew in my gut it was too long to keep them in, and sure enough, I was left with eye crease scarring where the stitches had been.  The festoon healing would take much longer and I waited for 6 or 7 months before going back to give them time to heal.  Neither Dr. Scheiner nor I were happy with the result at 7 months post op.  He offered to redo both procedures, this time, a much less complicated process, right in his office, no general anesthesia needed.  I was worried about a repeat of a scratched cornea but he and his staff assured me that it wouldn't be a problem.  They would use extra gel/lubricant on the eye shields and I would be fine. We scheduled the revision surgery for Sept 2020 and I was beyond nervous about a return of that excruciating torture and told him I would rather live with the poor results rather than go through the agony again.  I was assured it wouldn't happen again.  It did, worse than the first time, including the migraine.  The injections of local anesthetic (guessing around 20+ shots) were barbaric.  At the very least, he should have prescribed some kind of pain reliever prior to the procedure.  This is not a negative review of the staff at the office, most are wonderful, the office is comfortable, and I'm sure Dr.Scheiner wouldn't have purposely hurt me. In the end, I still have the upper lid suture scars and I am not happy with the lower (festoon) outcome. I wanted my money back.  Dr. Scheiner offered me a free broadband laser light treatment with his beauty consultant in exchange for my pain, time, and nearly $11,000.