Dr. Wheeler was great! He is knowledgeable and confident! He gives you a ton of verbal information after your examination which feels like a whirlwind spinning in your head. This is a good thing though, better to know and feel prepared. I felt comfortable and confident that he deliver the results. He was truthful when he felt that your expectation was not going to match the result. He answered all my questions and gave great advice. I would come home and read about what he had said and he was spot on. Nice doctor overall, but could be more supplicatory.
BUT, I had a HORRIBLE, HORRIBLE EXPERINCE with his Patient Coordinator! SHE SUCKS! She is 90% of your service before and after surgery! The liaison with a chip on her shoulder about getting paid to do her job! Ask questions.... she doesn't like it! Want to be informed and not a sucker paying mindless robot, she doesn't like it! Feel unsure about what you want, she doesn't like it!. CHANGE your surgical procedure, she doesn't like it! Stand up for yourself and not accept the bland answer or reason,(i.e. mammogram) she doesn't like it! She wants ABC-123, easy peasy! She gets paid MONEY, that we pay elective out of pocket or by insurance and she gets irritated for doing her DANM JOB! I had ZERO chemistry with this women from, "hello!" Even my husband noticed her demeanor. He said she was a poor representative for the office and doctors.
She is the most UN-genuine person in the whole office. Everybody else was great! She lacks the ability to be personable and has a fakeness about her that makes your skin crawl. I DON"T LIKE HER! I even reconsidered about going back after consult number and phone call #1, I liked the doctor though.
I had a 3 consults. The 1st, was 10 months after I had my last baby and the whole consult was "just" getting an idea about what, why, price, recovery, meeting the doctor and so on.... I called, and she didn't even know what the term "Mommy Makeover" or "Brazilian Butt Lift" was! 6 months later, they were now options on the website.....2nd consult was Option A vs Option B.
I had a ton of questions and had many factors that made it hard to fit in Option A. So, after listening to Dr. Wheeler and really taking his advice, I went with Option B. I wanted several quotes, for a few different ideas of how to go about Option B.
My 3rd consult was a sizing appointment.
A few days later after consult #3, and after lots of reading and picture viewing, I went in and paid the remaining balance in full and asked the Patient Coordinator to ask the doctor about changing a few things and had questions for him. She was FAKE and I FELT UNCOMFORTABLE by her lame persona! She seemed annoyed that I wanted to change a few things.. BUT, I asked her to just "ASK" the doctor his thoughts, on my thoughts. I even left there feeling uneasy and had a pit in my stomach by her attitude! I told her my reasoning and some of my families issues with Cancer of a loved one and maybe having to leave the state for awhile. I wanted to address the things I knew, in my mind, would address the areas I felt most uncomfortable with for the time being.
Next thing you know, the Patient Coordinator, is calling me saying that the doctor said to refund my money and that I changed surgical plan too many times. Even though I had NEVER been set on one, until I made my surgery appointment a few weeks previous. Until then, it was just different quotes! He didn't think he could make me happy, based on her lies! I was VERY taken back and "SHE" wanted off the phone as soon as possible! She didn't care! She seemed a bit joyful like her , lying, untruthful, snakiey self, and not to mention getting paid derriere to do a job, was happy about it. She was phony and fake like her Dolly Parton hair! I actually wasted a few tears during our conversation, which probably made her feel as if she won.
Well, I called back and told her to have the doctor call me back or I would be there the next business morning waiting. I started to tell her how I had felt uncomfortable at the office, but decided to just say, "it was due to being naked." I felt the doctor need to hear my side, without her having any idea.
Dr. Wheeler did call me back within the hour and we had a GREAT talk. I asked first thing, to hear "her" side. He told me and let it be known, IT WAS NOT the conversation "her" and I had and why.... She also told him, "She felt irritated by my changing of plans (QUESTIONS) and that I seem to be a problem!" What..... by doing your job that you get paid for.... I knew that was the best question to ask Dr. Wheeler, because I knew after the visit and phone call with Dana, she was the lying liaison!
Just because she works for a Plastic Surgeon, doesn't mean she doesn't feel catty!
If I am paying BIG BUCKS out of pocket, I will have questions and lots of them! Also, I will get what I am paying for! Furthermore, she is nothing more than a glorified waitress delivering the order to the very educated cook! Can't take the heat, find a new job!
He said, "HE HAS EVEN OBSERVED HER FAKENESS," but is good t her job and not at a few things.... I don't know..., she may be a good paper pusher, but she is the one who you talk to and represents the business and she sucks at that part...... I never want anyone to lose their job and we both agreed that an individual has to like the staff and the doctor for good results. I like them all, but her! She may be experienced to make the doctor happy, but she sucks personally! What about the patient.... a cadaver has more rapport than her!
Overall, you can guess why the 2 stars. If any of you doubt me, go talk the "sweetie" and "honey" and "just between us women" Coordinator. You'll know as soon as you spot her hair and outfit. What should have happened is, the doctor should have had her call me and asked me to come in for another visit to re-discuss my surgical plan. Instead, she caught him right out a full day of surgery, which she said she would not be seeing him until Monday and gave him her bull-c--p story! I am sure he felt annoyed! Surgery from morning till night probably does play on your emotional state.
Plus, not giving the full story didn't help.... Dr. Wheeler said it was about trusting his judgment too. After three small visits, and over $9,000 in cash later, believe me, you only gain trust by being HUMBLE and AVAIALBLE! Also, the prices rose %30 in one year, it is Spokane for crying out loud! Not to mention, the doctors' office itself, could use it's own Plastic Surgeon, it's called a contractor. The 80's left over 30 years ago. Anyway, I am being refunded my money and going our separate ways. Who knows, I believe in God and have prayed a lot about this journey, maybe the time is not for me now or ever!!!..... Everything happens for a reason. But, I still have an opinion! I would not recommend office due to Patient Coordinator, your lifeline between the doctor.