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Don't be fooled by vanity metrics.
The gist of this review goes as followed: I have been here three times. And I will not come back or recommend this place. I genuinely don’t feel like they respect my time, and there are other spas out there that do. I raised this concern to them once when I had to wait for my appointment for 45 minutes, and I am raising it once again. (I was told to remove that review, which I did, but this one is staying. I’m genuinely disappointed in the way this place is managed, and I appreciate reading genuine reviews. It helps me make an informed decision. Especially with a business that heavily relies on ‘vanity metrics’ for traffic.)
I get it when a doctor is late every now and then. It happens. But when it is done without any notice to the client, I get frustrated. I get frustrated because there are late/cancellation fees when a patient does it. I get more frustrated when the receptionists do not even inform me of Dr. Zheng being caught up with her prior appointments. And I get particularly frustrated when I am left in that room for 20+ minutes each visit without anyone checking in on me. No apology, no sincerity.
I’ve been here three times. The first time, I was brought into a room to see Dr. Tan. I waited in the room for 45 minutes. As mentioned, not a single staff member checked in on me or told me anything about Dr. Tan running behind. I wrote about my concerns on Google. Then the spa called me and asked me to remove my review in exchange for complimentary service. I went back a second time, to give them a chance. They were lovely, and I suspect it has something to do with trying to reaffirm their customer service. I ended up removing the review. Once I did, they asked me to give them a positive review on Google, which I did.
After that day, I was excited to come back. Dr. Zheng is a genuinely lovely person, but this IS her clinic. So it’s hard for me to turn to her receptionists with my frustration, because this is a management flaw. Anyways, so fast forward a few months, to today: I wanted to book a follow up with my lip filler as I still have localized bruising in some areas where the filler was injected. I just wanted Dr. Zheng to take a look and recommend a solution. I was booked in for this afternoon, and I was so thankful they could find a spot for me today, as I had quite the workload this week and weekend.
When I arrived, I waited about 5 or so minutes in the waiting room. No biggie. Then I was brought into the doctor’s office. I figured Dr. Zheng would be in the room by then. Nope. In total, I waited over 20 minutes. And Dr. Zheng never showed up. And once again, not a single person checked in on me. So I asked the front desk what was happening, and a few minutes later I’m told she is running late. No [RS bleep]. I just told them, I’m not happy to be waiting this long, especially since I had plans afterwards, and their neglect for my time consequently makes me disrespect other people’s time!
A conclusion because I accidently wrote an essay: I had such a tight schedule today, so fitting this in before my busy weekend of work was kind of a Godsend. But EverYoung’s neglect for my experience is just so disappointing. No, I will not be going back. No, I will not delete this review. EverYoung, learn from this. I will not be coming back, but I hope you take this opportunity to reflect on your business practices. Vanity metrics will not sustain nor replace customer experience. There are other spas out there - spas that respect my time 10 fold. So you end up leaving these places feeling your worth, as you should in spaces like these.
I get it when a doctor is late every now and then. It happens. But when it is done without any notice to the client, I get frustrated. I get frustrated because there are late/cancellation fees when a patient does it. I get more frustrated when the receptionists do not even inform me of Dr. Zheng being caught up with her prior appointments. And I get particularly frustrated when I am left in that room for 20+ minutes each visit without anyone checking in on me. No apology, no sincerity.
I’ve been here three times. The first time, I was brought into a room to see Dr. Tan. I waited in the room for 45 minutes. As mentioned, not a single staff member checked in on me or told me anything about Dr. Tan running behind. I wrote about my concerns on Google. Then the spa called me and asked me to remove my review in exchange for complimentary service. I went back a second time, to give them a chance. They were lovely, and I suspect it has something to do with trying to reaffirm their customer service. I ended up removing the review. Once I did, they asked me to give them a positive review on Google, which I did.
After that day, I was excited to come back. Dr. Zheng is a genuinely lovely person, but this IS her clinic. So it’s hard for me to turn to her receptionists with my frustration, because this is a management flaw. Anyways, so fast forward a few months, to today: I wanted to book a follow up with my lip filler as I still have localized bruising in some areas where the filler was injected. I just wanted Dr. Zheng to take a look and recommend a solution. I was booked in for this afternoon, and I was so thankful they could find a spot for me today, as I had quite the workload this week and weekend.
When I arrived, I waited about 5 or so minutes in the waiting room. No biggie. Then I was brought into the doctor’s office. I figured Dr. Zheng would be in the room by then. Nope. In total, I waited over 20 minutes. And Dr. Zheng never showed up. And once again, not a single person checked in on me. So I asked the front desk what was happening, and a few minutes later I’m told she is running late. No [RS bleep]. I just told them, I’m not happy to be waiting this long, especially since I had plans afterwards, and their neglect for my time consequently makes me disrespect other people’s time!
A conclusion because I accidently wrote an essay: I had such a tight schedule today, so fitting this in before my busy weekend of work was kind of a Godsend. But EverYoung’s neglect for my experience is just so disappointing. No, I will not be going back. No, I will not delete this review. EverYoung, learn from this. I will not be coming back, but I hope you take this opportunity to reflect on your business practices. Vanity metrics will not sustain nor replace customer experience. There are other spas out there - spas that respect my time 10 fold. So you end up leaving these places feeling your worth, as you should in spaces like these.
Provider Review
