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Provider Review
This review is not necessarily against Dr. Kenkel as much as it is on his office manager/assistant who discussed Dr. Kenkel's fees with me. However, the behavior of his staff is a direct reflection of Dr. Kenkel's practice as a whole. Hence, this review. I paid to have an initial consultation with Dr. Kenkel. BEFORE getting to the point of reviewing the 3-D Vector image, his office manager/assistant presented me with the estimate of services discussed. Being in a legal profession, I did not feel comfortable signing anything (I know better!) regardless of whether it is only an estimate, or acknowledgement or otherwise until I have had time to review every word which I did not want to do at that particular moment. The office manager insisted that it was merely an acknowledgement of her reviewing the fees with me. I still didn't feel comfortable signing it and told her that her co-worker (also present) could simply initial the form verifying that the fees were discussed. Aside from the fact that my signature should not be used to validate whether the employees are doing their job of discussing fees, I simply did not want to sign anything which could later be misinterpreted as an acceptance of anything. Long story short, I was escorted out the door without having the courtesy of even finishing the consultation which I paid $125.00 to have. Furthermore, the assistants/office managers of other two surgeons which I met with at the same practice during the prior couple of weeks did not require that I sign their estimate of fees. This tells me that either Dr. Kenkel's assistant/office manager was making up her own rules or Dr. Kenkel requires prospective clients to acknowledge his estimates lest they be escorted out the door before the consultation is over; but, his other two colleagues do not. So, now, I have wasted $125.00 on a consultation and have nothing to show for it except for this review. Interestingly, I was so impressed with Dr. Kenkel that I was seriously thinking of choosing him over his colleagues and even though his fees were the most expensive by far by at least 30% by all other estimates I received from equally qualified surgeons. After the treatment received by Dr. Kenkel's office manager/assistant, I will not have the procedures done at all at this particular practice. She has basically eliminated the other two surgeons at the same practice from my picks even though their respective office managers didn't make me sign their estimates. There are several other highly qualified surgeons (with more than one board certification) who wouldn't show a prospective client the door just because he/she doesn't feel comfortable signing an estimate. No matter how good a surgeon is, a bad employee/staff can single-highhandedly make an otherwise good practice go down the tubes!! Teach your staff members manners and good client interactions skills!!!!