- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Such a disappointing experience.
Provider Review
Columbus institute of Plastic surgery Review. I’m going to present the facts of my experience accurately as possible so you can make your own choice. When I first called to make my appointment it was 2 weeks out. I called a few days later and got a sooner appointment. Only when they changed my appointment they didn’t tell me they switched me from the east location to the west location. So I went to the east location and then had to drive almost 30 minutes to their other office. Now I do give them credit for still seeing me that day and they waived the $75 consult fee which was good customer service. But that really didn’t matter since that $75 would have been taken off my surgery cost anyway so really I got nothing for it. The Dublin office was very nice and relaxing. The rooms where great. I didn’t wait long at all during that appointment. Dr. Shah was ok. We discussed options. I asked him if I would do better with an fdl vs a standard tummy tuck. He said either would be fine but my results would be better with an fdl. I told him I was worried about the cost of the fdl and he said it was no more expensive than a regular tummy tuck. My consult was in March and they were booking surgeries into June, but they found me an appointment in May which I very much appreciated. I scheduled my pre surgery talk for I think May 7th. They called and needed to change it to April 23rd. No big deal. It was that pre surgery appt where I felt like everything started going wrong. My appointment was at 2. I was still in the waiting room at 330. An hour and a half is a really long wait in my opinion. I don’t think I saw dr Shah until 4pm. When he did come in he seemed very rushed. I had pulled some pictures of his work from his website and was asking questions about why some things looked as they did. He seemed very annoyed by this. He wouldn’t give me a good idea of what to expect from my results. He just said he would do the best he could. At this point I wanted to cancel and look for a different surgeon. But I had already paid my $200 deposit that I wouldn’t get back. Plus i was on a very short timeline and didn’t want to start the process all over. During that consult I told him I thought I’d like to do the fdl cut vs just the horizontal cut. Then they put me in another room to go over payment. They brought in a new quote that was $3000 more than my original! They said the fdl was more expensive even though dr shah said it was not. I asked for the office manager. After talking to her she agreed to waive dr shahs extra fees and I paid $300 more for the fdl. Which by the way was based on a 3 hour surgery. My surgery was less than 2.5. Of course I didn’t get that extra money back. Then a coordinator came in. I said I wanted to do the 60 month plan with the card I was using. She said that wasn’t an option. I had previously called the office when I was figuring out financing for all of this and was told that they didn’t offer the 24 month interest free option on the alpheon card so I made my budget around doing the 60 month plan. I again asked for the manager since I was previously told that the 60 month payment plan was an option. The coordinator came back in and said I was right there is a 60 month option but they did have the 24 month no interest plan too. I went with the interest free plan but I didn’t like having to make that choice on the spot. They should have given me the correct information the first time. Before paying them I asked them to confirm they had received my surgery clearance results from my pcp. They said they did. So I paid them. A week later I get a call from my coordinator saying they didn’t have them yet. I had my dr fax them several times and they said they weren’t getting them. I went to my drs office and picked them up and emailed them to my coordinator. After all the misinformation I asked her to send me confirmation that my records had been reviewed and that I was all set for surgery. She said they had been reviewed and i was clear. Then a few days later she said the NP reviewed my records and I needed to stop one of the meds. So this led me to believe I didn’t actually get the all clear the day she told me. Not really a big deal, just more shaking my confidence in them. I emailed my surgery coordinator the day before surgery about some things I was nervous about. She never got back to me. Not a big deal, but I’m paying these people a lot of money and they seem to drop the ball at every turn. The day of surgery was mostly smooth. I thought for sure they would call me and push my arrival time back but they actually called me to come in 30 minutes early. I told them when I got there that I was having a lot of anxiety and asked if I could have something for my nerves. They said I had to wait and ask anesthesia. The anesthesiologist came in after I had been there about an hour but she didn’t give me anything for my nerves. She was nice though and answered all my questions and reviewed everything. Out of everyone I had met up to this point she was the only friendly one. When Dr. Shah came in I expressed some concerns about my outcome and really just got kind of the same uncertain, unreassuring answers. He was nice enough but more of a HR like fake nice. When I woke up from surgery I was already dressed and they where moving me to a wheel chair. I don’t remember them dressing me. They called my husband to see where he was. Turns out he had been waiting there like 20 minutes and when he called to check to see how much longer they said they didn’t know so he went to get the kids food at a drive thru. 5 minutes later they called asking where he was. Again not a big deal but very disorganized and annoying. The day after surgery I called after hours and left a message because I had some swelling I was worried about. He did call back quickly so that was good. Though not a very informative call. I called his nurse 2 days later. I asked for atratax because I was really itchy. This was on a Friday. The nurse was never very nice and just kind of short. She said it was probably from the binder and to call Monday if I’m still itching. Geez thanks so I get to be uncomfortable all weekend. During that same call I asked her to refill my zofran because it was out and I was scared of throwing up. She seemed annoyed and said she would tell my surgery coordinator to do it. Needless to say, I never got my zofran. But really, I didn’t have high hopes for them giving good post op care based on how shotty their pre op care was. My first post op appt wasn’t much better than any other appt. He came in looked and said “it looks good any questions”. He didn’t even sit. I felt under pressure to get as many questions out as I could remember. It doesn’t help that the post op instructions they give you before surgery contradict themselves numerous times. Like the what to expect at your first post op visit. It says he will go over what your final result should look like. He didn’t. One section says to start your antibiotics as soon as you get home. The other section says “don’t worry about taking your antibiotics until the morning after surgery because you got a full day’s dose pre op.” So you get contradicting information coupled with rushed interactions with the dr. Be prepared to find a lot of info on your own! I’m not basing this review on my results. I know that it will take months to see the final result. I feel like I have a dog ear on my side that dr Shah will charge me to revise. My experience is most surgeons revise dog ears for free. Also on my side is a very noticeable pucker on the side of my butt that makes me look disfigured. I have a large bulge above my belly button that is probably fat. I told dr shah I was worried about this happening as I’ve seen it in some of his other work. I felt like he led me to believe that with the fdl cut this would not be an issue. Because of this I still can’t wear the clothes I had so been looking forward to wearing. Had he taken the time during my post op to go over these things more throughly, perhaps I’d be more content with waiting. I was limited in my choice of surgeons because the only financing option I had was the Alpheon credit card. CIPS was the cheapest option among providers offering this payment method. Honestly if I had any other options that I could have made work financially and on my timeline I would have gone with them instead. I absolutely would not recommend this practice if you are considering plastic surgery. They are disorganized and not friendly at all. When I’m paying thismuch money, I expect some really good customer service and they fell short at every turn! My advice is if you want to be treated like cattle on an assembly line to get decent results for an ok price, go here. Otherwise, find a practice more deserving of your money.