Breast Reduction - Columbus, OH

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Dr. Shah performed an insurance-approved breast...

Dr. Shah performed an insurance-approved breast reduction on me. Overall, the appearance is okay so far. I am still in the middle of the healing process so I can't say for sure how I will end up looking, but I definitely have some negative thoughts on the whole process.

I had my consultation in October, where I had to wait about a month for insurance approval (which is typical). The earliest the office could get me in for my surgery was in February. A couple of weeks before my surgery, I got a call from the office and they informed me that they had to move my surgery date back a whole month, and gave no explanation as to why. I felt really frustrated, but there wasn't much I could do. Luckily, where I work is flexible with time off, but it's a BIG surgery with a recovery time/time off of work around two weeks. It was really inconvenient to change the date with only a couple weeks notice.

In my pre-op appointment, which was a few weeks before my new surgery date, I met with Dr. Shah again. He barely glanced at my breasts, gave me no real indication of expectation (he couldn't tell me what cup size I would be going down to, which seemed really odd- only when I really pressed him for more information he said "about a B cup"), and then I sat down with the "patient coordinator." While she was very sweet, she was clueless. I came with a list of questions about the procedure/post-op care and she couldn't answer half of my questions. I asked her if they provided a surgical bra post-op or if I would have to buy my own, and she didn't know (fun fact, they provided me with two when I left the hospital). None of my questions were that wild and I was really surprised the person who coordinates patients had no idea what I was talking about half the time.

Come surgery day, I was excited and nervous. The nurses had all prepped me and Dr. Shah came in to draw his markings on my breasts. As he was marking me up, he said "I actually don't think we need to do a vertical incision" and marked me as such. I basically just said "Okay," as I was literally about to be wheeled into the operating room. However, post surgery, I did some research on the technique he used and apparently it is NOT common among the plastic surgery community. There is a lot of controversy surrounding it and not very much information regarding the actual technique on the internet, and the results typically yield a more "boxy" looking breast, just without a vertical scar. I really, REALLY wish Dr. Shah would have explained everything before he did it, and not right before he cut me open and I had time to process everything. Though insurance does have a say in breast reductions (as far as weight removed), I still wish I would have been presented with some informed options as opposed to just telling me how it was going to go without much input, especially with an uncommon technique (he only has one example of before and after photos of this technique on his website). Why couldn't he have discussed the procedure he was planning to use in the pre-op appointment? Isn't that what that appointment is for? The whole experience made me feel like I was just an experiment for him to practice on. It's not a reassuring feeling, especially with something as delicate and personal as my breasts.

I go in for my first post-op appointment tomorrow. While my breasts seem to be healing alright, and it does appear that he did an okay job, I have some concerns that they will end up being boxy and flat due to all the things I'm reading about this technique. I will be sure to discuss my questions and concerns in detail this time.

Overall, Dr. Shah seems to be a very competent surgeon, and he is a nice man. But cosmetic/plastic surgery is often elective and often times patients come with expectations and anxieties revolving around their looks. If you want a doctor who will reassure your worries and will walk you step by step through their process, I would suggest finding a different doctor. Dr. Shah seems to only "show up to the job" and send you home.
Columbus Plastic Surgeon

2 out of 5 stars Overall rating
2 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
3 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
5 out of 5 stars Phone or email responsiveness
3 out of 5 stars Staff professionalism & courtesy
3 out of 5 stars Payment process
3 out of 5 stars Wait times
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