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Office review - made you feel taken care of and comfortable

UPDATED FROM SOffiMdz
1 year post

March 1 App update cont

SOffiMdz
$12,000
At app I was told that it looked like I had an infection, doctor said it was probably an infection from before going to surgery. I suffer from cistiti, so UTI symptoms at times are not prevalent, doctor was aware of a possibility of infection and neglected to have me tested before surgery to make sure there were no complications. Which is why within a week post surgery my scar were opening and covered in puss. She did not make me aware of this until my appointment on March 1st (today). While she said she can get my breast redone, she didn't even know how to salvage the damage. New pictures attached. You tell me if I should recommend, because I wouldn't after seeing this.

SOffiMdz's provider

Ellen A. Mahony, MD

Ellen A. Mahony, MD

Board Certified Plastic Surgeon

4.9 | 121 Reviews
PROFILE

SOffiMdz rating for Dr. Mahony:

Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times
Ellen A. Mahony, MD
Response from Dr. Mahony:
The above review presents an opportunity to discuss Plastic Surgery outcomes, in this case- Breast Reduction- and the primary factors which contribute to success as perceived by the patient and surgeon. Informed Consent- Refers to the mutual understanding between the patient and surgeon of the risks/complications of surgery and of the expectations that the surgeon has of the patient and that the patient has of the surgeon. In my office this includes a patient signed consent in advance of surgery which addresses financial responsibility and my willingness to provide revisions at no charge- there is no bill from me. Charges related to the facility or anesthesia are the patient’s responsibility. It is important to address financial responsibility before the surgery date to ensure that the patient is prepared and understands. My office provides a separate hour meeting to further educate patients on what to expect after surgery, post op wound care, physical restrictions from activity, support bra fitting, medication- all of which are critical to success. Surgical Technique-Isdetermined based on the expressed goals of the patient (how small??), physical exam, assessment of medical and health risks and deliberate care during surgery. Patient Follow Through -Refers to any patient’s ability to follow directions, wear post operative bra, keep appointments, maintain clean skin/clothes, shower/ cleanse daily and report/avoid any other infections/illness.Other infections, as an example, a urinary tract infection, sends bacteria through the blood all over the body and can/will disrupt surgical incisions leading to widening of scars, delayed wound healing. In addition, it is essential to keep the skin clean daily to avoid superficial wound infections. I find that when the above factors are acknowledged in advance of surgery, there is an acceptance of whatever circumstances occur after surgery. Accepting them and moving toward a solution is not easy for everyone

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UPDATED FROM SOffiMdz
9 months post

Update

SOffiMdz
Update on Appointment today March 1, 2024: I will let everyone know what staff/surgeon say. Went in to sit down with the nurse Claire, and the surgeon Dr. Mahoney. To clarify thing, as mentioned, the policies, regulations, and expectations are something I was aware of. I have not said I was not. The staff, amazing people, they helped me through my recovery, and had made me feel secured and listened to. As for Dr.Mahoney, when we first me, she presented herself as genuine, and knowledgeable. As I stated, there were no complications during surgery, a lot of what happened negatively was after post-op. As mentioned above. My issues is the result and what it looks like now. My breast do not look good, I do not feel good, and my self-esteem and confidence is no longer there. And while I do understand that every surgery is different, the same with the results, it does not take from how it looks like now. As for next steps, I don't even know what I should do, whether I moved forward or not, or have Dr.Mahoney redo everything or someone else, it is all still in question. I know financially it is not something I can do, and emotionally, even more so. I try to stay true to myself, and my experience, and my words. So my review will stand, but I suggest for everyone to read through, and make their own decisions.

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UPDATED FROM SOffiMdz
9 months post

Pending Results

SOffiMdz
Update Feb 27, 2024: Got a call to schedule an appointment to find out what is going on, appointment is on Friday.
Update Feb 29, 2024: Surgeon responded to my review. My answer below: Yes, things were gone through before surgery, i.e. as stated the paperwork, fees, extra surgery, complications, expectations, etc. During the process, my expectations were high, not once did the surgeon make me aware that things would not go well, and even more, she let me know that what I was looking for was achievable, so there shouldn't be any complications. As for healing; I followed everything to the T, and my healing took longer than normal. Nothing was healing properly, my incisions were opening up, I had scabs due to how bad it got, and all methods used to keep them close had done more damage, including ripping my skin off. I had my breast wrapped for a long time, per the doctor and staff, 24/7. So there was no misfollow.
And yes, I agree, I wish everyone could see the Post-Op picture after surgery because I see it in my head all the time. What I don't understand is how bad everything went after all the swelling went down. In the first month, they looked great, after that, they became saggy and flaccid, I could fit four fingers under my breast, nipples and scars were horrible, as I said above. I ended up with breasts that looked 5x worse than what I came with, and you don't spend $12K for that type of result.
As a surgeon, I expect a better work ethic; not something that ends after you receive payment, and 100% a better result ethic, seeing as the results are way below expectations and the person who has to suffer is me, and not the surgeon.
Update on the Appointment today March 1, 2024: I will let everyone know what the staff/surgeon says.

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