I was referred to Dr. Bernacki by a co worker who had a breast reduction a few years back

I wanted to submit an update. I had an issue with my short term disability paperwork, and initially I was not getting anywhere with office staff. I decided to call and speak with the doctor directly. I instead got Polly, and thank God I did. I was able to explain to Polly exactly what was going on, and she reviewed the email I sent a couple days prior. Polly told me she would call me back. I didn’t expect much, if anything, but I was pleasantly surprised to receive a call back later in the afternoon. Polly submitted the requested paperwork for me, and told me if I need anything else to call. This gesture made all the difference for me. Thank you Polly!

I have always had large breasts, but I started to exhibit issues a few years ago, when I developed upper back pain and neck pain, along with migraines. I sought the treatment of a chiropractor which helped, but did not cure the problem at the source. I decided to look into insurance coverage for a breast reduction. I was referred to Dr. Bernacki by a co worker who had a breast reduction a few years back. My initial consult with Dr. Bernacki’s office went well enough, but my insurance at the time denied the authorization, and when I tried to communicate with the office about appealing the denial, I could not get assistance or a response. I then decided to continue my chiropractic treatments to alleviate my pain and discomfort. When I obtained a new insurance company, I tried to find another provider who accepts insurance but I was unsuccessful. I then went back to Dr. Bernacki’s office, who submitted the auth request along with supporting documentation I requested from my pcp and chiropractor. The auth was approved. I scheduled the surgery for September 25th. I had to keep calling and emailing the office to get any type of information. I will say that this office is better suited for people who are self pay, and don’t require any type of pleasantries or bedside manner in the office staff. You will NOT get that type of treatment here. Dr. Bernacki seemed genuine and kind, his medical assistant was also kind, but new. The rest of the staff could care less of you stay or go, you will have no call to see if you are okay after surgery from the office, only the follow up visits. Keep in mind that even when you discuss issues, or concerns at your appointment, they do not document that information in the medical record. Overall I am pretty happy with the surgeon. My back pain is gone. If I had to do it all over again, I would have gone somewhere else for a better overall experience.