Reviews you can trust, from real people like you.
How it works
- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Sort by:
*Treatment results may vary
Dr. Zhang - Compassion, Care, Bedside Manner & Surgery Excellence
It's been a little over 3 months since my reconstructive surgery. I had two surgeons involved: one to remove a breast tumor and Dr. Shuhao Zhang, who did the reconstructive surgery and both breasts (to even them out). Never in a million years, would I have ever imagined having to go through cosmetic surgery for myself so I was really apprehensive. I even debated on not getting it done.
Dr. Zhang was amazing through the whole process - from pre-op, through surgery and follow-up appointments. I tend to ask a lot of questions and he was very patient and answered every single one of them; he helped me to understand the process and approach. Pain was never an issue for me; not even in the slightest and I stopped pain meds during the second week of recovery. I was afraid of scaring/keloids but I followed his instructions and have no scaring.
The only challenge I had was before the surgery when I was trying to book the surgery with his front office. I was told one date and then I was told it would be a couple of weeks later. I had to contact the office several times to get it sorted out. Repeatedly I was told that someone would return my phone call within the day or by a certain time and no one returned my call. I would have to call back. This happened several times. However, after the surgery, when I called, the staff was more responsive.
For Dr. Zhang's compassion, care, bedside manner and surgery excellence, I would give him 5 stars.
For his front office customer service before the operation, I would give them 2 stars.
Dr. Zhang was amazing through the whole process - from pre-op, through surgery and follow-up appointments. I tend to ask a lot of questions and he was very patient and answered every single one of them; he helped me to understand the process and approach. Pain was never an issue for me; not even in the slightest and I stopped pain meds during the second week of recovery. I was afraid of scaring/keloids but I followed his instructions and have no scaring.
The only challenge I had was before the surgery when I was trying to book the surgery with his front office. I was told one date and then I was told it would be a couple of weeks later. I had to contact the office several times to get it sorted out. Repeatedly I was told that someone would return my phone call within the day or by a certain time and no one returned my call. I would have to call back. This happened several times. However, after the surgery, when I called, the staff was more responsive.
For Dr. Zhang's compassion, care, bedside manner and surgery excellence, I would give him 5 stars.
For his front office customer service before the operation, I would give them 2 stars.
Provider Review