Consultation Review: NOT Pleasant or Professional at All!

If I could give NO star at all, I would. I went in for a consultation in Nov 2018, was on time, and immediately rushed to the back WITHOUT filling out any documents because I was told that Dr. Tarakji had a surgery that he needed to get to. The why was I there for my scheduled appointment that was made weeks before?! I handed over my Driver’s license to the desk clerk, she was trying to give me documents and the “nurse” behind her kept saying “She can do it afterward because he has to go.” The desk clerk looked frustrated. Reluctantly, I went to the back with them (against my better judgement) met with him for less than 5 min! I felt rushed, did not get all of my questions answered and in my mind I thought there would be a follow up to cover what may have been missed. Came BACK to the front desk and THEN filled out forms including WAIVERS of things that they had already done in the back (i.e. took pictures of me). I emailed Trudy and received no response. I waited to see if someone would reach out. Over a month went by. The 2nd week in January 2019, I received in the mail a breakdown of the FEES, what my insurance would cover and my out of pocket. I had more questions!!! I called several times and was constantly transferred to no one/voicemails. Now this week on 2/5 I get a $255 bill for the Nov visit/Consultation – or lack thereof. I called again on 2/7/2019 and Taylor answered. I asked to speak with Tammy whose name was on the “insurance” doc. I was transferred to her VM. I did not leave a message. I called right back and got “Megan” and tried to explain that I needed to verbally speak with someone. I was told they were at lunch and I could leave a message. I said “Is Tammy going to actually call me back?” She said ‘yes’. I said “So if she doesn’t, should I call back and ask to speak to you, Megan?” She said “She’ll call you back.” No call back.
Today 2/8/2019 I called and “Lauren” answered. I asked to speak to an office manager and as I was asking the name of the person I’d be transferred to, She just transferred me – Rude. The voicemail stated that it was Deborah. I left a message, probably sounding frustrated and Deborah actually called back within 10-15 min. Finally, I could talk to a REAL person and one of many who were not rude. She listened to my concern about the experience with this business establishment and their “practices.” In the end, my decision was to pay the bill and move on. I did not want to enter into any further relationship with Augusta Plastic Surgery. YOU WOULD NOT be cutting on my body with this type of “pre-experience.” I would NOT allow you to get any further money from me. The last transfer that Deborah completed was to BILLING with Sharon who was also rude. I paid the $255. ‘Nough said. They are not my pick. I will find someone else, more professional, attentive, cordial, nice, and pleasant.