Office review: had me pay for a surgery that the doctor canceled

I feel like I was taking advantage of by the lack of knowledge of their staff, and the greediness of the doctor in general. I have called at least 20 times and no one will call me back.... I have also sent them emails and texts, ...I paid in full for my surgery and then when I got there was informed that they could not do my surgery since I did not have a mammogram although no one on their staff told me I needed to have one performed ....the day before my surgery One of the staff called me to ask me if I had a mammogram, and I told her no and that no one had talked to me about that and she decided that it would be OK and everything would be fine and they would do my surgery.... so i drove five hours there the next morning ...paid for a hotel took off work, and had my boyfriend there, he took off work as well to help me. Dr. kimberly henery said she would do the surgery if I signed a waiver, but I paid good money and I did not think I should be signing a waiver to have surgery when I did everything I was told to do . I did my bloodwork and I would've had a mammogram, but for some reason they forgot to tell me about it...... in between going to get my mammogram. My boyfriend was diagnosed with kidney cancer and I had to help him and had to postpone my surgery. he was down for six months as he had to have his whole left kidney removed. I had to do all the lifting around the house and drive him to all his appointments, and there was a lot of them! he's still having complications, and we are trying to figure it out ....I explained this to the doctor and the staff, but they did not bat an eyelash to care. It's all about money !!! I called so many times to get my money back or to figure out a plan and no one would call me back. I do not recommend going there!the only reason I got some of my money back is one of my credit cards refunded it back,after i filed a complaint ....but the other credit card did not, they said I waited too long. so I lost money and paid for something that I did not receive. obviously the most important thing was to take care of my boyfriend and get him back into good health.

She did my first surgery, but that was kind of a disaster as well, but living up in the country, in the middle of nowhere, I didn't really know who else to go to, so I just went back to what I knew. She did a good job on my breast augmentation... but honestly, the whole thing was really unprofessional, and I should've known from that not to go back. dr. kimberly Henry would not see me 15 years ago during my first visit until I paid.....so I forked over the cash and waited... waited-waited... but I got forgotten in the office and almost locked in overnight. I finally walked out of the room and found all the lights off and only a receptionist left in the building. I never did get to talk to the doctor before the surgery ...day of surgery I showed up with no bloodwork or anything because no one had told me nothing since I got no initial visit with the doctor. I feel disappointed and disrespected by this office. I am going to research a more professional facility that cares about their clients and isn't only obsessed with cash!!!! ....in the end obviously the refunds are decided by the doctor, and she would rather keep my money, then do the right thing!!
like I said, I was there the day for surgery.... their staff told me the day before I did not need the mammogram. The doctor is the one that canceled my scheduled surgery and then refused to give me my money back, or even come up with a plan for me to be reimbursed. Do not use this facility or this doctor. !!!!! I recommend using an American Express card or CareCredit because those credit lines will get you your money back..... but if you pay in cash , check or Visa / MasterCard, and have the problem, I had ....you will not get your money back from them and certainly not from the doctor