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Zero Stars and Incredibly Sad

The initial experience with Dr Adams and his staff was fine. To be honest I was overly eager to get a boob job after nursing four children over 12 years. I had lost the weight and felt that a boob job to restore fullness was an obvious first step. I was told by someone I trusted that I could go to him because he was the best at giving a natural look and he does the 24 hour recovery. I'll detail my objective experience then give my personal explanation of why I'm so dissatisfied. I called to make an appointment with Adams and was told he was very very busy but oooh it's my lucky day, he *just* had a cancellation this morning and can see me the next week. I drive to Dallas and the Ellery takes the photos, they load them into the computer. Adams comes in, a little low energy like he's annoyed he has to basically try out for potential new patients. He begins to measure my chest without asking me to sit up or anything...no explanation of what he's doing...just starts poking around. He asks what I want, I tell him fullness restored. He plugs in the measurements into his computer and up pops an image of what my boobs will look like with 2 different options of implant sizes. I'm thinking, well everyone says he's the best so this must be the best my boobs will look. I'm not super thrilled with how they looked on the screen and it was my fault for not asking more questions but because he seems short with me, I hesitate. He says he's leaving and if we have any questions to ask Ellery. He walks out and Ellery says they had a surgery cancellation (looking back, that gives me more suspicion) and if I want to schedule I should really jump on it. I tell her I'm going to go home and think about it and I'll let her know after the weekend. I went home and looked at the two 3d photos of my boob options and I text Ellery and ask if I could see other options of sizes, profiles....anything more? Nope, that was it. Those two options are my only two options, take it or leave it. I should have run at that point. I could tell I was annoying whoever was texting me back, but at least I was getting responses at that time. I ended up scheduling and paying and was given extensive instructions about what I needed to be doing before surgery. Several extensive phone calls to go over everything and I was told I'd be so happy and it'll be awesome. "we're here for you, anything you need just text or call" I show up at 5am the morning of surgery, which was scheduled for 7am....and the surgery center isn't open. We call and the lady comes to the door says I'm not scheduled until 10am and that Adams has another patient scheduled for 7am. We get weird feelings since Adams staff was so adamant about my times and the strict schedule. They take me back anyway and prep me. Adams comes in around 6:30 and is super happy, you can tell he is happy to be operating and not in the office seeing patients. He marks me and then they take me back a few minutes later. I wake up and I'm told Adams is already in the next surgery and if I have questions or need anything text the office. I go home and I'm fine. Doing all the exercises. I receive a few texts from their office asking me if I'm following their directions...drinking Dr Pepper and doing jumping jack style arm raises every hour? Yes, I am doing their weird 24-hour recovery protocol even though my body is begging me to rest. Before my one week post-op follow up appointment, I developed a large hematoma bruise on my left breast which was very concerning to me and my husband. I texted the line with a picture of the bruise. The same line which I always received a response from each time... I asked if it looked normal and NO RESPONSE! I then later received a text from that line reminding me of my 1 week post-op appointment. Okay, whatever. I'll let it slide since I'm going in to see Dr. Adams in two days and he can answer my question himself. I go to my 1 week post-op appointment and fully expect to see Adams because he operated on me and he's the doctor. Nope, I see Ellery again and she takes off the incision covers and gives me my instructions. I left there wondering to myself if maybe I was just having too high of an expectation to see the actual doctor after I paid him $8500 to operate on my breasts. But I talked myself out of having a higher expectation. I reach the 9 week mark after surgery and I notice my breasts have dropped and relaxed and they look completely unlike the photos I was shown at my consultation appointment. Not only that, One has zero support and is bottomed out and the breast implant is pushing on the incision. The nipple is pointing upward and the implant is sliding down the chest under the skin. I text the line and ask to make an appointment to see Adams and no response. I text again and finally get a response that my appointment isn't until June and "they will do their best to get me in but Adams is extremely busy". I message Adams on mychart and he says "it looks like skin stretch". Now I completely understand that cosmetic surgeries are never going to have 100% satisfaction in how they look. I knew that going into this. What is absolutely maddening and makes a completely sane person look insane is when a physician gets paid so much money and he is apparently SO BUSY that he cannot follow up with his patients for 10 minutes to address a concern and to simply ease anxiety or make a plan to address what's going on. I know there are tons of women who can choose Adams and get an amazing result. If you end up having an issue, the chances of getting 5 minutes of his time to see you for after-care is zero. This guy is a machine, pumping out as many surgeries as he can. He's hired some ladies who are cute but they're not doctors and they can't substitute for him and answer medical questions. He will take your money and 100% walk away without looking back to make sure you're okay. I'm not saying he's bad at plastic surgery... I'm saying he just doesn't give a crud if it ends up you need to be fixed. One final note-- Beware of a 24-hour recovery. Ya'll, you just had surgery. Your body does actually need to rest and take it easy. I fully believe the arm raises they had me doing kept my breast from fully healing. If it hurts, listen to your body and don't do that! In the case of recovering from surgery, you don't win a prize for doing it faster. What's the saying...play stupid games, win stupid prizes. My stupid prize is a boob that looks cockeyed and a doctor who is too busy to see me.

Provider Review

Board Certified Plastic Surgeon
6901 Snider Plaza, Dallas, Texas
Overall rating
Doctor's bedside manner
Answered my questions
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