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*Treatment results may vary
My Experience with BBL + Lipo at the Voila Clinic in Istanbul:
The planning and coordination beforehand was very good. Voila took care of everything and I felt well-informed. I had registered a friend to accompany me, and she was able to stay without any additional cost for accommodation.
On the day of the surgery I met my German coordinator, Canan, for the first time. She gave me a very thorough explanation of the next steps and the surgery. It was then that I realized that the surgery itself would not take place in the Voila Clinic, as I had assumed, but in another public hospital. The room was rather simple and somewhat run down. It didn’t quite meet my expectations.
It was also here that I met my surgeon, Dr. Mehdi, for the first time. He speaks very good English (unfortunately no German, as stated in his portfolio). However, this didn’t bother me since I speak fluent English myself. He gave me a good feeling about the surgery.
I had already had several surgeries in Germany and was familiar with the process. Nevertheless, I was very nervous before the general anesthesia. I am used to the nurses in Germany always informing you about every little step in the surgery preparation, such as when an IV is inserted and what will happen next. Here, I completely missed having someone speak to me during the whole process to reassure me and explain what was going on. Apart from my surgeon, who at least made me feel comfortable, everyone in the operating room spoke only Turkish, and no one spoke to me. This made me extremely insecure. I would have liked at least one operating room nurse to speak English and guide me through the surgical preparation.
4 hours after the surgery I was supposed to get up for the first time. Two nurses wanted to help me, but as soon as I sat up, I realized I was dizzy and couldn’t get up. However, the nurses insisted that I stand, and due to the language barrier, they didn’t understand how bad I was feeling and that I simply wasn’t able to get up. They pushed me to get up and as a result, I lost consciousness.
All the nurses in the hospital only spoke Turkish and not a single word of English, and I found them to be somewhat insensitive. I couldn’t communicate with them. My friend tried to communicate with them using Google Translate. She called Canan and thankfully she picked up, even so it was already late ate night. I wouldn’t have been able to do that myself, as I couldn’t even hold a phone at that point. At that moment, I was very scared and felt completely lost. It was an absolute nightmare and some of my worst minutes in life. Once again, I would have appreciated having an English-speaking nurse on site.
The next morning, I still felt physically unwell. We tried getting up again, but my circulation failed again. Later in the day, my coordinator Canan informed me via WhatsApp that I would need a blood transfusion, which would cost 300€. I was not really informed beforehand that this could be necessary, nor about the costs involved. I hadn’t spoken to any doctor about my physical condition at that point either. I insisted on speaking to a doctor first. He came in the afternoon, and in the evening, I received the blood transfusion. From that point on, a Voila nurse was with me the whole time. She spoke English, was very empathetic, and made me feel much better. After the blood transfusion, I felt significantly better and was discharged to the hotel in the late evening.
From that point on, the aftercare was much better. The rooms at the hotel are very comfortable, spacious, and modern. Twice a day, a Voila nurse comes to the room for aftercare, and they are also available 24/7 at the hotel on call. They are ALL very empathetic and speak English. I felt very well cared for from that point onward. I would like to thank all the Voila nurses for their excellent work!
The day before my departure, I saw Dr. Mehdi again for a follow-up examination. Even now, just about a week after the surgery, I am very satisfied with the results and am already looking forward to the final outcome.
Overall, I can say that everything related to Voila, whether it was the doctor, coordination, the nurses, or the transfer, was first-class. However, since the surgery itself took place in a different hospital with different staff, my approximately 24-hour stay there was an absolute nightmare for me and a rather traumatizing experience.
On the day of the surgery I met my German coordinator, Canan, for the first time. She gave me a very thorough explanation of the next steps and the surgery. It was then that I realized that the surgery itself would not take place in the Voila Clinic, as I had assumed, but in another public hospital. The room was rather simple and somewhat run down. It didn’t quite meet my expectations.
It was also here that I met my surgeon, Dr. Mehdi, for the first time. He speaks very good English (unfortunately no German, as stated in his portfolio). However, this didn’t bother me since I speak fluent English myself. He gave me a good feeling about the surgery.
I had already had several surgeries in Germany and was familiar with the process. Nevertheless, I was very nervous before the general anesthesia. I am used to the nurses in Germany always informing you about every little step in the surgery preparation, such as when an IV is inserted and what will happen next. Here, I completely missed having someone speak to me during the whole process to reassure me and explain what was going on. Apart from my surgeon, who at least made me feel comfortable, everyone in the operating room spoke only Turkish, and no one spoke to me. This made me extremely insecure. I would have liked at least one operating room nurse to speak English and guide me through the surgical preparation.
4 hours after the surgery I was supposed to get up for the first time. Two nurses wanted to help me, but as soon as I sat up, I realized I was dizzy and couldn’t get up. However, the nurses insisted that I stand, and due to the language barrier, they didn’t understand how bad I was feeling and that I simply wasn’t able to get up. They pushed me to get up and as a result, I lost consciousness.
All the nurses in the hospital only spoke Turkish and not a single word of English, and I found them to be somewhat insensitive. I couldn’t communicate with them. My friend tried to communicate with them using Google Translate. She called Canan and thankfully she picked up, even so it was already late ate night. I wouldn’t have been able to do that myself, as I couldn’t even hold a phone at that point. At that moment, I was very scared and felt completely lost. It was an absolute nightmare and some of my worst minutes in life. Once again, I would have appreciated having an English-speaking nurse on site.
The next morning, I still felt physically unwell. We tried getting up again, but my circulation failed again. Later in the day, my coordinator Canan informed me via WhatsApp that I would need a blood transfusion, which would cost 300€. I was not really informed beforehand that this could be necessary, nor about the costs involved. I hadn’t spoken to any doctor about my physical condition at that point either. I insisted on speaking to a doctor first. He came in the afternoon, and in the evening, I received the blood transfusion. From that point on, a Voila nurse was with me the whole time. She spoke English, was very empathetic, and made me feel much better. After the blood transfusion, I felt significantly better and was discharged to the hotel in the late evening.
From that point on, the aftercare was much better. The rooms at the hotel are very comfortable, spacious, and modern. Twice a day, a Voila nurse comes to the room for aftercare, and they are also available 24/7 at the hotel on call. They are ALL very empathetic and speak English. I felt very well cared for from that point onward. I would like to thank all the Voila nurses for their excellent work!
The day before my departure, I saw Dr. Mehdi again for a follow-up examination. Even now, just about a week after the surgery, I am very satisfied with the results and am already looking forward to the final outcome.
Overall, I can say that everything related to Voila, whether it was the doctor, coordination, the nurses, or the transfer, was first-class. However, since the surgery itself took place in a different hospital with different staff, my approximately 24-hour stay there was an absolute nightmare for me and a rather traumatizing experience.
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