Voila Health Tourism - Istanbul

The planning and coordination beforehand was very good. Voila took care of everything and I felt well-informed. I had registered a friend to accompany me, and she was able to stay without any additional cost for accommodation.

On the day of the surgery I met my German coordinator, Canan, for the first time. She gave me a very thorough explanation of the next steps and the surgery. It was then that I realized that the surgery itself would not take place in the Voila Clinic, as I had assumed, but in another public hospital. The room was rather simple and somewhat run down. It didn’t quite meet my expectations.

It was also here that I met my surgeon, Dr. Mehdi, for the first time. He speaks very good English (unfortunately no German, as stated in his portfolio). However, this didn’t bother me since I speak fluent English myself. He gave me a good feeling about the surgery.

I had already had several surgeries in Germany and was familiar with the process. Nevertheless, I was very nervous before the general anesthesia. I am used to the nurses in Germany always informing you about every little step in the surgery preparation, such as when an IV is inserted and what will happen next. Here, I completely missed having someone speak to me during the whole process to reassure me and explain what was going on. Apart from my surgeon, who at least made me feel comfortable, everyone in the operating room spoke only Turkish, and no one spoke to me. This made me extremely insecure. I would have liked at least one operating room nurse to speak English and guide me through the surgical preparation.

4 hours after the surgery I was supposed to get up for the first time. Two nurses wanted to help me, but as soon as I sat up, I realized I was dizzy and couldn’t get up. However, the nurses insisted that I stand, and due to the language barrier, they didn’t understand how bad I was feeling and that I simply wasn’t able to get up. They pushed me to get up and as a result, I lost consciousness.

All the nurses in the hospital only spoke Turkish and not a single word of English, and I found them to be somewhat insensitive. I couldn’t communicate with them. My friend tried to communicate with them using Google Translate. She called Canan and thankfully she picked up, even so it was already late ate night. I wouldn’t have been able to do that myself, as I couldn’t even hold a phone at that point. At that moment, I was very scared and felt completely lost. It was an absolute nightmare and some of my worst minutes in life. Once again, I would have appreciated having an English-speaking nurse on site.

The next morning, I still felt physically unwell. We tried getting up again, but my circulation failed again. Later in the day, my coordinator Canan informed me via WhatsApp that I would need a blood transfusion, which would cost 300€. I was not really informed beforehand that this could be necessary, nor about the costs involved. I hadn’t spoken to any doctor about my physical condition at that point either. I insisted on speaking to a doctor first. He came in the afternoon, and in the evening, I received the blood transfusion. From that point on, a Voila nurse was with me the whole time. She spoke English, was very empathetic, and made me feel much better. After the blood transfusion, I felt significantly better and was discharged to the hotel in the late evening.

From that point on, the aftercare was much better. The rooms at the hotel are very comfortable, spacious, and modern. Twice a day, a Voila nurse comes to the room for aftercare, and they are also available 24/7 at the hotel on call. They are ALL very empathetic and speak English. I felt very well cared for from that point onward. I would like to thank all the Voila nurses for their excellent work!

The day before my departure, I saw Dr. Mehdi again for a follow-up examination. Even now, just about a week after the surgery, I am very satisfied with the results and am already looking forward to the final outcome.

Overall, I can say that everything related to Voila, whether it was the doctor, coordination, the nurses, or the transfer, was first-class. However, since the surgery itself took place in a different hospital with different staff, my approximately 24-hour stay there was an absolute nightmare for me and a rather traumatizing experience.

Das gesamte Team ist herzlich, besonders meine Dolmetscherin Canan, die mir alles auf deutsch übersetzt hat in Gesprächen mit den Ärzten. Der Ablauf und die Organisation sind sehr gut vorbereitet. Vom Transfer zum Hotel und Krankenhaus und Flughafen, bis hin zur Versorgung der tollen Krankenschwestern im Krankenhaus und Hotel. Ich bereuhe meine Entscheidung eine bariatrische OP über die Voila Health Tourism gemacht zu haben keine Minute lang! Vorallem wird man über eine WhatsApp Gruppe im Nachhinein weiter betreut, was mir noch viel mehr Sicherheit bereitet! Fragen werden jederzeit beantwortet. Ich danke euch von Herzen für alles! DANKE DANKE DANKE

My experience was great. The results are amazing and the whole team is really nice and caring with their patients. Definitely recommended. I would also confider getting more procedures done here. What i liked the most was that 24h there were nurses that helped you with everything.

Ich bin sehr zufrieden mit dem Ergebnis, der Arzt geht auf die eigenen Wünsche ein und ist sehr freundlich. Canan die Dolmetscherin ist auch sehr freundlich und fürsorglich :) Die Pfleger sind auch nett und geduldig. Das Krankenhaus ist komfortabel und ruhig. Das Hotel ist wirklich sehr schön.

I had the operation done in voila for a 360+bbl lipo a week ago and I'm already very well, I'm happy to have had the operation done with their company, they helped me with everything and took care of me 24 hours a day, everyone was very kind from the drivers to the nurses to the doctors and the coordinators, they really took care of me, the nurses were really sweet and attentive, I liked the results of the operation right away, I am really happy and I thank Dr. Mehdi so much for the fantastic work he did on my body, I also thank Dr. Alaa for taking care of me post-operatively, both very kind and very good. I had such a good time that on my penultimate day when I removed the drains I visited Istanbul for 12 hours non-stop, a very pleasant experience

I had a fantastic experience with Voila Health. Everything went smoothly and quickly. I felt completely in trusted hands, and they genuinely listened to my needs. I couldn't be happier with the service; I'm a true fan now. It exceeded my expectations in every way. I highly recommend Voila Health to anyone looking for top-notch care. I was with Dr. Ekrem, what a gem of a man. May God reward him abundantly; his hands are truly golden.

Thanks to all the kind staff, Zaineb, Irem (both) Kathy, and everybody whose name I forgot. I have no words I am so grateful

Ayant réalisé un séjour avec cette agence, je ne regrette pas du tout mon choix, les équipes étaient à l’écoute et tellement aux petits soins. Je les remercie pour leur implication et le résultat incroyable!

Great service, everything was well organised. Personal is friendly and responsive. Surgery went well, all the processes were explained well. Recommending Voila to everyone who wants to improve their life

Dr Furkan is the best surgeon my results and experience were amazing. The staff were great checked on me all the time and I felt very well looked after. My results are incredible and I would only ever consider dr furkan for any more surgery. The absolute best!!!!!!

It was the best decision I have aver made. My results are natural and big enough at the same time. The staff is very professional and kind. There is always someone to look out for you even one year after the surgery. I would absolutely recommend.