Revision with Andy Frankel -- Extremely Disappointing!

I wanted to show you all this view of how pointy Frankel made my tip. Some photos don't show it well. But when I was going to consultations and meeting other surgeons to try to fix my Frankelnose some of them told me things like, "In your photos I couldn't really see this 'pointiness' that you spoke of, but now in person I can really see it." Another surgeon told me, "Wow he really gave you a uni-tip!" In this photo, due to the angle, you can see just how pointy it is. This mixed with the shortening, mixed with the widening of the bridge - it just turned out bad. My nose used to be round an bulbous... and from that came this and the funny part was that I never wanted to change that aspect of my nose! But as a naive patient I wasn't able to take the right steps to ensure that this didn't happen to me.

First is before the Frankel-nose, the next 3 pictures are the Frankel-nose at almost 1 year post op. He gave almond shaped nostrils - totally uneven as well (not just the shape but the position of the rims). When I first expressed my dissatisfaction with my 'new' nostrils he looked and analyzed carefully with squinted eyes - acting like he could just maybe, just barely see... At a later meeting and me pressing the topic further he finally stated openly that he could see that he had failed on my nostrils. I wish he would have been straight up with me at first. To the trained eye of a rhinoplasty surgeon - one the the alleged "best" no less - you're telling me that this was that hard to see? Hard to see for eyes that deal in tiny measurements as the main part of their work? People make mistakes and rhinoplasty is obviously very hard, but if you mess up, or if things are off, admit it and don't be sneaky about it. Just be honest. When you insult the intelligence of patients it only creates hard feelings and it destroys trust as well. You have to treat people with dignity, kindness and respect. I treat garbage men, homeless people, doctors, strangers, and everyone with respect. All I ask is that you treat me the same way.

After suffering on a very deep level from the 'surprises' that Frankel gave me for quite a long time I finally had to really let him know just how crushed I was by the results and how much pain he caused me. Because I paid over 17K for the surgery I was left feeling like I spent a fortune to ruin my life. I had realistic expectations - I didn't expect a perfect result. But he changed the NATURE of my nose - completely altered the shape of it. My nose was naturally one 'type' and he tried to make it another 'type'. It is my belief that in most cases it is not wise to mess with Mother Nature like that. If you have a certain type of nose that you want straightened or a bump removed, that's one thing - but when you try to change the very type and nature of your nose, I personally think you're taking a huge gamble. I did not want that and I tried my best to make to abundantly clear that I wanted to FIX the problems with my nose but to still LOOK THE SAME. My main issue was a twisted tip. Well, I got a lot more change than I expected and it totally devastated me.
The thought of paying a surgeon to get a result that leaves you feeling such intense pain doesn't seem right. So after thinking it through I decided that I needed to exercise my right to ask for a refund. To show that I'm a man who believes in the importance of personal responsibility I decided to take some of the blame for ending up in this situation. Perhaps I didn't communicate enough? Perhaps I didn't do enough research? Perhaps I didn't ask enough questions? And at the end of the day, I took responsibility for choosing him in the first place. My initial feeling was that I liked Frankel. I felt that we were on the same page. But I did feel that he came across as too salesman-like. This is my opinion. This is not a quality I like but after all, the research I did online said Frankel was the guy to go to for revisions. Also, I saw some good reviews on him on this website as well. Now I think that the reviews I was looking at were probably fake. Not making any accusations here, but looking through his reviews I see several rave reviews that look VERY suspicious. Again, I'm speaking only from MY perspective. You can see them for yourself and draw your own conclusions.
So, to cut to the chase and get to the main point of this entry - for the reasons I mentioned earlier I felt that it was right and just for me to ask for a PARTIAL refund. First I asked him for 75% back and he declined straight away. Later I asked for a 50% refund - we'd share the responsibility for this result that I feel was strange, unnatural looking, and physically felt uncomfortable on my face (not to mention that in my opinion it didn't even come close to the morphs - have a look and decide for yourself, I posted photos). He never replied to that e-mail. I've since given up on getting any of my money back from him. It's not really just about the money - it's about the principle of the matter. I am a customer and I was not only disappointed but utterly crushed from my Frankel-nose. I also feel that he failed to deliver the expected results (and he did OTHER things that I didn't see represented in the morphs... 'surprises', so to speak). I'm not one to ask for refunds often - but to pay over 17K only to get a result you hate and your life ruined??? That just doesn't seem right to me. Seems very wrong, actually. Again - these are all just my thoughts and opinions.