Office review: Terrible So Far- No Response to Confirm an Appointment

I am still trying to get a response about an appointment. I sent pictures and detailed responses to a very long list of questions the receptionist Emilia Diaz told me I need to complete before she would book an appointment for Accutane. She has since ignored my calls and emails about actually making the appointment. I live in the US so its imperative I know when I can come a day before at least to plan accordingly.

I am shocked by the unprofessionalism and lack of care/follow up by Dr. De La Fuente’s staff thus far. I sincerely hope to be able to revise this review to a better one but that will depend upon whether this office cares to give me the time of day or not.. very disappointing to be treated this way.

Perhaps if I were in need of expensive fillers and peels they would be more responsive. If they care about patients at all I would hope they would fit me in. I know cystic acne is not as glamorous to deal with as lip filler.

However, I would hope Dr de la fuente garcia would want to help someone like me with a legitamate dermatological condition that needs treatment asap (severe cystic acne that has persisted into my 30’s) despite the lower price tag of my treatment vs someone getting loads of filler… So far I haven’t heard back… hoping that changes.