Should I Get Some Sort of Refund or Discount After Paying for Botox That Caused a Droopy Eyelid?

Hi Chris.  This has happened three times in the past ten years at our office and each time we have made the next treatment complimentary for the patient. Each office is going to have a different policy, but if you are still unhappy with the outcome, give them a call to discuss a refund or service credit.

Dependent upon your provider, you probably signed a consent that included potential side effects from any Botox treatment, and they aren't obligated to return your money. The eye drops provided should help and it shouldn't last very long, if you had true eyelid ptosis.

As mentioned, you unfortunately developed an eyelid ptosis after the placement of your Botox. This is always self resolving and it sounds like appropriate supportive therapy was given. Currently it appears that your main concern is some sort of compensation for an imperfect outcome. All patients sign a consent which entail the known risks of Botox injections and a detailed discussion is also undertaken for new clients as well. Regardless of the details, I am certain that your provider is not happy with an imperfect result and would want to hear your concerns so they can do right by you. Different providers can forward who should inject, who is better, who went to what course, etc. I could also submit that you should only go to someone that has taken all of the face apart and put it back together - in the living - and basically has my surgical training. Ultimately, the correct answer is that there are many competent providers and everyone has imperfections. Go to your provider and convey your feelings - it will be the best for both of you.

Be healthy and be well,

James M. Ridgway, MD

 

Ptosis, or droopy eyelids, is a known risk of Botox injections; especially if the doctor is inexperienced and uses too much or injects it in the wrong place. Fortunately (and perhaps unfortunately) this result will only last 3 to 6 months. As for the refund, this is dependant on what liability waivers or agreements you may or may not have signed prior to the injection. You’ll have to find out from the clinic you used if they give refunds for unsatisfactory results.

A droopy eyelid is a known side effect of Botox injection and usually discussed prior to the treatment during informed consent. Every office has a different policy and a policy where the physician does not refund is also acceptable in most cosmetic practices.