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Should cold packs before laser treatment (tattoo removal) burn the skin?

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blackink.Sep 26, 2014

I've had 4 laser tattoo removal treatments. The last time I went, the cold packs were very cold and left on a long time (maybe 10 minutes). As a result, I have burns on my skin (not where the tattoo is) that hurt and look worse than the laser removal area! Should I complain to the company that is doing the removal?

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