I am very sorry about your treatment. This is quite simply, a very bad treatment and burn. First of all, I'd say that the treatment wasn't done properly to begin with. Those bars are the placement of the treatment head. For a proper treatment, the bars are supposed to be stacked right...
Thank you for your question! The most effective way to permanently remove white, very blond or grey hairs remains electrolysis. As with laser hair reduction which uses the pigment in hair as its target, electrolysis requires multiple treatments for permanence.
Test spots are never a bad idea, although typically they are performed when there is a risk of problem which is in people with tanned skin, or darker skin tones. In this case, a test spot in a relatively hidden area is a good idea to avoid potential problems such as a laser burn.