Open margin crown. What rights do I have?

Question

Upon a second opinion, my dentist said a recently cemented crown, by another dentist, has an open margin. The tooth is sensitive and its been over a month. What rights do I have? I paid for the crown in full. I don't want him to redo it. I want my money back so that my new dentist can fix or redo it. What can I do???

Elizabeth Reiser-Loeber, DMD · Answer

I would let the dentist that did the crown know of the open margin. This actually happened to me and my prior patient wanted her current dentist to fix it. I took a look at the x-ray proof and refunded her insurance portion as well as her portion in full so she didn't have to deal with the insurance side of things.The prior answer is completely accurate in that everyone has a bad day now and then! If your past dentist doesn't want to do a refund, see if there's an agreeable solution.If not, and you have insurance, you can work through them for a resolution. If you do not have insurance, possibly a small claims court? I'm sure that would become a hassle that most dentists would want to avoid.

Vicki Borowski, DDS · Answer

Sorry to hear that you are having a problem with your crown. Everybody has a bad day now and then. I am sure that your dentist would rather make you happy by giving you a refund if that is your request, than to see you leave angry. If you ask with the right attitude I'm sure your old dentist will be very apologetic and do the right thing.

Open margin crown. What rights do I have?

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Open margin crown. What rights do I have?

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