Paid in full for Invisalign. Transferred far away by work. Previous orthodontist won't reimburse anything.

Question

I paid in full for invisalign via Care Credit and received most of the treatment (2/3rds). My work transferred me far away and I was forced to move. I found a new doctor; got my medical records transferred, but my original Dr won't refund ANY of my payment to cover costs of the remaining treatment. The original Dr has left the practice and now it's under new ownership. All they keep telling me is "it was [my] decision to leave, and there is no outstanding balance on the account." What can i do?

Sarah Thompson, DMD · Answer

Hello there,I would recommend speaking with your previous office about transferring your case and all remaining aligners to your new dentist rather than asking for your money back.  I've had a patient relocate due to a military transfer, and my office transferred her case to her new dentist with no problems.  Your previous office will probably need to contact Invisalign to provide your new dentist's information so all remaining trays can be sent to the new office.  Your new dental office may charge you a fee for this.  Good luck and I hope this helps. Follow me if you have more questions.Sarah Thompson, DMDSt. Louis, MO area (O'Fallon, IL)Real Self 100

John A. Merrill, DDS · Answer

I am sorry that you are having to face this challenge. It sounds like there are two transitions going on--your move and the sale of the dental practice which you moved away from. I would suggest that you call the state component of the American Dental Association--this would be the State Dental Association and ask for the local Peer Review contact for that area. These committees are local volunteer dentists that give of their time to help patients and dentists work through their disputes without court or costs. Typically the committee will interview you and the other dental office and make recommendations to resolve the issue. Invisalign as well can help as well as you transition. Good luck.

Paid in full for Invisalign. Transferred far away by work. Previous orthodontist won't reimburse anything.

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Our mission is to create a world where every investment in modern beauty is Worth It.

Paid in full for Invisalign. Transferred far away by work. Previous orthodontist won't reimburse anything.

Answers (2)

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Everything you need to know about Invisalign

Our mission is to create a world where every investment in modern beauty is Worth It.