I have seen bad burns from INFINI RF by people who do not know how to use this device properly. It is in general a vvv safe device but it is NOT by any mean idiot proof. I will give you an example. This is INSULATED RF, correct? This means only the tip of the needle is 'exposed' and RF is delivered to the end point. Now, if some one dials in say, a pulse duration of 800 and energy of 20 (max energy) with a 3 mm needle, then presses the trigger as the needle is drawn out, guess where most of the energy is delivered? Correct- near the surface of the skin, and hence epidermal injury results. The top layer of the skin is charred. See someone experienced, and Board Certified and this device is extremely safe, but far from idiot proof. All the best, Dr Davin LimLaser and aesthetic dermatologistBrisbane, Australia.