The units of Botox are mixed in the solution within the syringe. So if you are having 20 units, it does NOT mean that you need 20 shots. Generally if you are having 20 units between your eyebrows, this is delivered with 3 to 5 gentle pokes of the needle. However, don't be afraid. The needles used for Botox are the smallest needles made. Additionally, most doctors give you a numbing cream prior to the injection or ice applied to the area prior the injection. However, as most people who have Botox regularly will tell you, the injections do not hurt at all when given properly. If you are being treated by an experienced and qualify and ethical injector, they will take the time to explain what the units mean and give you the proper number of you that you are paying for. Different patients require different numbers of units to achieve the desired effect from Botox. Good Luck.