I’m an 11 year client of Dr. Laura Ellis and MedAge. Dr. Ellis, Aubrey Anderson (aesthetician) and their staff have provided unparalleled services, professionalism and knowledge through the years. In addressing my concerns, comprehensive information is provided on recommended treatments and expectations. Not an office interested in sales, but rather providers who guide me in making choices for skin, body and overall health care. By adhering to their recommendations I have found that not only have my concerns been addressed; but I am additionally, and more beneficially, more content than I have ever been in my emotional, physical and mental well being.

I made an appt for a consult on body contouring. When I arrived, Aubrey gave me a mirror and told me to point out what areas on my face bothered me. When I said I was there for a body contouring appt, they said I had to come back when the doctor was in the office. (I had obviously told them why on was coming when I booked the appt.) Aubrey and the receptionist were both cold (and coincidentally so is the entire office, temp-wise. Freezing in there!) but I re-booked because the doc is so well-rated here. When I returned the second time, the doc was nice. Aubrey was still chilly (I don’t understand why she’s customer-facing; I literally went home both times wondering why she seemed to hate me) and I did the consult with the doc, Aubrey, and someone else in the room. (While I was undressed, Aubrey told me over and over again to get a spray tan; something she also told me on my first appt. I did not go in feeling pale, but I’ve felt weird about it ever since. I am relatively new to the south; is this a southern thing??) I booked an appt for the body contouring that the doc recommend, and they also sold me some brightening pads for my face. I have NEVER had an allergic reaction Iike this — see pics. And you know, that stuff happens; it was a new product. But as it got worse, Aubrey and then the doc herself both INSISTED it wasn’t the product, did I change my make-up, my laundry detergent, was it something I ate, etc. Obviously not. Finally the doc prescribed steroids and that cleared it up after about two weeks, although I had side effects from the steroids as well. And here’s the thing; they made me feel like this somehow my fault? They absolutely refused to just, like, say, “Oh yeah this stuff happens sometimes.” As if I was the first person ever to have a reaction to an RX strength product? For crying out loud! I wasn’t even mad, I just wanted them to stop acting like this reaction on my face wasn’t related to the thing they prescribed for me to put on my face??? Once I finally got the steroid, Aubrey and the doc said they’d follow up with me, but no one did. Obviously I canceled the body contouring. (Receptionist didn’t care why; I would have told her if she’d asked. She was also just so abrupt and chilly.) Re: cancelling — I could only imagine having a complication from body contouring and them being like “Oh, that’s not related to the invasive procedure we did, that must have been because of something you did!” I mean listen: stuff happens. But it’s a huge red flag to me that they acted like it wasn’t their issue, they treated me like I was crazy, and that no one followed up with me even though they said they would. This was a year ago now, and I’m still heated. I keep thinking of them because they keep signing me up for various marketing that I never opted into.