Lux Cosmetic Surgery - Miami

Planned on having my surgery in Spring 2019 with Dr. Worrell at Lux Cosmetics in Miami, Florida. Initially staff was nice. Gave my deposit for BBL. Payed recovery home. Bought all supplies and OTC meds for aftercare. Deposit on my lymphatic massages in my area and want to book a flight and get the ball rolling with the medical clearance part.... But there is no support, no coordination and lack of communication with the staff at Lux Cosmetics. They hang up on my face, take messages, stating someone will return calls yet I havent heard from anyone. Not even a response from an email. Now I feel hesitant to go thru with this at Lux Cosmetics. Not because of the Doctor himself but because of the staff that he has working for him.

My experience with Lux started out very positive. My communication with my coordinator Elaine was very informative up until I made the down payment to secure the quoted price for the doctor I chose. It took me a while to decide on a date and the coordinator I originally worked with was no longer available, there was never a new person assigned to help me but I did speak with Liz who was helpful but there was a lack of follow up and communication that concerned me. My concerns were valid because now there’s no communication at all and forget about calling directly. It’s the most sorry excuse for anything I’ve ever experienced as far as Customer Service goes. Everyone is rude, everyone places you on hold or hangs up and very argumentative. Afterwards you have to start the process over again. Everyone speaks to you as if there selling you a car but it’s an “Ass” on my part but I don’t want that! I already know why I’m calling and I want to speak with someone who’s patient and caring and is interested in helping me achieve my goals. Unfortunately the doctor I chose sadly passed away recently and I never received an update or a call and my surgery is scheduled for September 2019. I was told to call and find a new doctor by text when I questioned my options and because I don’t have a coordinator I asked who I should ask for and no word!! Nothing!! Nada!!! Why would I trust this group of people to organize an operation that could affect my health or life even. There are no words for my disgust with how this is being handled and all I can do is smh. I want my down payment refunded but I won’t hold my breath. Back to the drawing board it is.....

Mirage at Lux’s Cosmetics Surgery is awesome. Mirage stayed in touch with me and answered all of my questions reassuring me that I’ll by well taken care of when I have my surgery for BBL 360 and Tummy Tuck. You gave me the confidence and trust I needed to become a part of the Lux’s Cosmetics Surgery Family. Thank you Mirage for making me feel comfortable and excited about my new transformation that is soon to come. My sincere condolences to Dr. James Worrell Family and Lux’s Cosmetics Surgery Family. Updated on 28 Feb 2019: My date BBL and TT has been scheduled for March 19, 2019 a day before my birthday. This is the best birthday gift that I can give to myself. I’ve always taken care of everyone in my life and got the first time in my life I’m putting myself first. I am excited to be transformed soon by Dr. Kenneth Berman at Lux’s Cosmetics Surgery. I’ll keep you all updated on my journey with pictures. So please pray for me. Updated on 15 Mar 2019: I have all of my medical clearance completed and I’m traveling to Miami for my surgeries a BBL and TT with liposuction. Dr. Keith Berman will be preforming my surgeries on March 19, 2019 a day before my birthday. I’m ready to be a Berman Barbie. Keep me in your prayers and I’ll post before and after later. Updated on 17 Mar 2019: I’m posting a picture of my supplies I was told to bring. I also was told to take an Iron pill or elixir, folic acid and vitamin C tables for the weeks leading up to my surgeries. I’m going for my post op appointment March 18, 2019. I’ll post before and after pictures once I’m able to. Prayers up. Updated on 5 Apr 2019: I was scheduled for a Tummy Tuck and a Bazillion Butt Lift with Liposuction on March 19, 2019 at Lux Cosmetic Surgery. I arrived for my pre-op appointment and I met Dr. Keith Berman and the anesthesiolgist . Because of my heart condition the doctor decided to only preform my BBL with fat transfer and Lipo. My safety was their main concern. Dr. Berman was very nice and explained to me what my surgery entailed. The staff was very nice and they took great care of me. My daughter was sick and couldn’t travel with me. So I had my surgery and I went to Comfort Stay Recovery House. Max and her driver Marcus arrive to take me to Comfort Stay Recovery House. Max made sure I was comfortable and she didn’t leave my side. Once I arrived at Comfort Stay Recovery House I was taken to my room as Max assisted me and was given something to eat. Max made sur I was comfortable. When I got helped to get up to go to the bathroom Max assisted me. I almost passed out several times and Max made sure I knew why I felt the way I felt and supplied me with juice to drink and told me it was normal for me to feel light headed after surgery. She never left me fall and was at my side to help me. The next day I was able to take a shower. Max, Wendy and Dom all took very good care of me while I was recovering. They are a God sent. The recovery was very clean, the food was excellent and I received all the drinks I wanted and snacks. Max told me to stay hydrated. At Comfort Stay Recovery House the staff is very knowledgeable about what I was experiencing after surgery, they knew what I needed to recover and I was well accommodated. They staff at Comfort Stay was honest, helpful and very caring. I would recommend Comfort Stay Recovery House and Lux Cosmetics Surgery to everyone. I was blessed and in safe hands. Thank you Dr. Berman the staff at Lux Cosmetic Surgery and Max and her staff at Comfort Stay Recovery House for taking good care of me. Below are some before and after pictures. Updated on 11 Apr 2019: I’m three week post-op. I had my surgery on March 19, 2019 at Lux Cosmetic Surgery. Dr. Berman was very nice and he listened to me and addressed my concerns I had about getting a BBL with Fat Transfer. I was supposed to get a Tummy Tuck but because of my heart concerns I’ll have it done at a later date. Dr. Keith Berman did a great job on giving me the shape I wanted with a big booty. Thank you.