Office Review: Lux Cosmetic Surgery has Horrible Customer Service and Surgery Coordinators’

My experience with Lux started out very positive. My communication with my coordinator Elaine was very informative up until I made the down payment to secure the quoted price for the doctor I chose. It took me a while to decide on a date and the coordinator I originally worked with was no longer available, there was never a new person assigned to help me but I did speak with Liz who was helpful but there was a lack of follow up and communication that concerned me. My concerns were valid because now there’s no communication at all and forget about calling directly. It’s the most sorry excuse for anything I’ve ever experienced as far as Customer Service goes. Everyone is rude, everyone places you on hold or hangs up and very argumentative. Afterwards you have to start the process over again. Everyone speaks to you as if there selling you a car but it’s an “Ass” on my part but I don’t want that! I already know why I’m calling and I want to speak with someone who’s patient and caring and is interested in helping me achieve my goals.
Unfortunately the doctor I chose sadly passed away recently and I never received an update or a call and my surgery is scheduled for September 2019. I was told to call and find a new doctor by text when I questioned my options and because I don’t have a coordinator I asked who I should ask for and no word!! Nothing!! Nada!!! Why would I trust this group of people to organize an operation that could affect my health or life even. There are no words for my disgust with how this is being handled and all I can do is smh. I want my down payment refunded but I won’t hold my breath. Back to the drawing board it is.....