I am a 63 year old, recently retired woman. Because of my age, I had to think long and hard about whether I should do a second breast reduction surgery. Unfortunately during the first operation (2009), the surgeon did not consider my wishes for a smaller size. I ended up with a size D instead of a B cup. My first requirement for my second reduction surgery was for a surgeon who would listen to what I wanted to accomplish. I had an initial visit with another surgeon, who I felt, did not listen to me. So, l immediately decided not to go back to that office. After doing more research, I learned about Dr. Ellen Janetzke and called her office. I had a good feeling about the appointment right away, from my interaction with the receptionist. I got a call from Rachel, the coordinator, she was thorough, detailed, and helpful as to what to expect from their office. I was excited about meeting Dr. Ellen because of the interaction with her office staff and her portfolio of breast reduction work online. During my appointment with Dr. Ellen, I felt that she heard me, and respected my wishes completely. Unlike my other experiences, Dr. Ellen really understood what I wanted out of the surgery. She was warm, compassionate, and approachable, I knew then that I was at the right place, with the right surgeon. I left the office feeling great about the surgery. Now three months post-surgery, I feel great! All of my stitches have healed beautifully with minimal scarring and no complications. Now, I am off to enjoy retirement! I am grateful to Dr. Ellen and her wonderful staff for making me feel welcome and comfortable.