RealSelf Code of Conduct
The Code of Conduct is brief for a reason: It’s here to give you a quick overview of how we run things. Still not sure if you’re following the rules? Check the RealSelf Terms of Service or ask us. Also, we reserve the right to modify these guidelines at any time without notification.
The RealSelf Community consists of consumers, Healthcare Providers and RealSelf staff. All community members are treated equally under these guidelines.
RealSelf does not discriminate based on positive or negative views, or on the basis of race, gender, sexual orientation, gender orientation, disability or status.
RealSelf hosts diverse discussions. Community members are given space to share their opinions, debate issues, and support each other. Have respect for yourself and respect for the other members of the community.
You are responsible for all activity that occurs through your RealSelf account.
Use RealSelf to share your own opinion. Don’t post duplicate content, don’t share hearsay or gossip from others, and don’t use the platform to gain support for a campaign or agenda (e.g. lawsuit or group action).
Negative opinions are fine but do not use RealSelf to bully, name-call or insult other community members. It’s okay to disagree, but follow the rules of good debating and address the issue and not the person.
What’s Not Allowed
Do not use RealSelf to post:
- Medical advice
- Discussions of suicide, violence or self-harm, including self-administering procedures without a license to practice medicine
- Sexual content or unwelcome sexual attention toward others
- Anything illegal (drug use, criminal activity, extortion, blackmail, threats, harassment, etc.)
Report any of the above to our Community Support team.
Help keep the RealSelf community a unique, active source of elective medical discussions. Do not post:
- Copyrighted material
- Text, photos or video copied from another source
- Links to non-RealSelf web pages
- Contact information
Photos help to tell the story and some nudity is expected on a medical website. Nude content should be relevant to the topic being discussed. For example, bare breasts can be shown in the breast surgery communities but are not appropriate on a rhinoplasty review.
Conflicts of Interest
Unless otherwise directed, you may only use RealSelf as a consumer. (Using RealSelf as a Healthcare Provider requires profile approval.)
Do not use RealSelf to promote your own interests or those of anyone you know: Family, friends, affiliates or employers. This includes both:
- Business interests - You or someone you know stands to gain additional business or money because of something you’ve posted.
- Personal interests - You or someone you know stands to gain an advantage in a medical or personal relationship because of something you’ve posted.
In other words: Do not post if you or someone you know stands to gain anything from your post.
Healthcare Provider Code of Conduct
In addition to the Code of Conduct above, these additional guidelines apply to Healthcare Providers on RealSelf:
Healthcare Providers are expected to maintain professionalism at all times on RealSelf. Do not bully or post disparaging comments about community members, other Healthcare Providers, or RealSelf.
Do not post any content that violates HIPAA or other applicable health-privacy laws. Consider the privacy and safety of all community members before posting.
All uploaded photos and videos must adhere to the Photo & Video Guidelines.
Conflicts of Interest
Clearly explain any conflicts of interest, including products, brands and research funded by third parties. For example, if you are receiving money from a product, clearly define this relationship in all relevant posts.
You may not solicit or receive reviews from anyone with a personal or professional bias. This includes past and present employees, colleagues and family members.
You may not use your personal or office computers to collect and post reviews on RealSelf. You also may not use third-party services to collect and post reviews on behalf of community members.
Ask your doctor advisor about Patient Engage to help you obtain reviews from consumer who have received a treatment or procedure from your practice.
The mission of RealSelf is to help build confidence in consumers’ elective medical journeys. False reviews, “helpful vote” abuse and other dishonest gaming practices erode trust and will not be tolerated.
Healthcare Providers who violate RealSelf HCP Terms of Service, Healthcare Provider Code of Conduct, the Code of Conduct or the Photo & Video Guidelines may have their profiles suspended, limited or removed, temporarily or permanently, in RealSelf’s sole discretion.
An audit will be initiated in the event that three or more geographically non-competitive peers negatively report a Healthcare Provider's posts or behavior on RealSelf.
RealSelf may also conduct periodic audits of a Healthcare Provider’s profile in order to ensure compliance.