Fraxel Destroyed My Face - Westborough, MA

Here is the name of the Fraxel Manufacturer. Report them to the BBB and FDA and whoever else you can think of. Contact them and let them know what they did you!

Reliant Technologies
Phone: (888) 437-2935
Fax: (650) 473-0119
464 Ellis St, Mountain View, CA 94043
http://www.kapowtech.com

http://www.youtube.com/watch?v=FPojNzWQDlg&feature=player_embedded

Before you decide to undergo a very risky laser treatment, do you research. Laser and IPL devices used for cosmetic purposes have caused extensive damage to the skin of numerous people. Many have been disfigured and some have even sustained nerve damage and disability. Numerous peer reviewed studies attest to the dangers of these cosmetic devices yet the public is not informed of these dangers. The science behind these devices is sketchy and many devices made it to market before they were thoroughly checked for safety. While the lasers and IPL devices are "FDA approved" this claim doesn't mean much as far as public health and safety are concerned. If you are harmed by a device you have lost the power to sue the manufacturer thanks to a decision made by the U.S. Supreme court. Please avoid cosmetic devices for your own health, safety and well-being. Nobody is looking out for your welfare but you. If you have already been exposed and suspect damage we have tried some therapies that have been helpful. Please visit http://iplandlaserdamagesupport.prophpbb.com/topic190.html

File a complaint with the FDA against these Harmful Medical Devices. Here is the link: https://www.accessdata.fda.gov/scripts/medwatch/medwatch-online.htm

I just posted some before and after pictures. However, I am awaiting pictures from 2 other surgeons I consulted prior to my surgery with Dr. Ahn. I have requested the photos on CD. I have also requested my before and afters from Dr. Ahn. It will be interesting to compare them.

I saw Ahn a week ago. He still refuses to acknowledge any damage. Claims everyone has pores and what I am witnessing is aging that has occurred over the last 2 1/2 years. Received the same tired and infuriating line that Fraxel doesn't do that kind of damage. He offered to e-mail me my before and after photos. I was handed a release form to sign by the receptionist. I was rushed through it. She told me where to sign and never gave me the opportunity to read what I was signing. I was so upset that I didn't think that by signing the release I could have actually been signing a paper giving Ahn permission to release my photos to anyone. I hope I was not tricked. I have e-mailed his nurse and informed her that I DO NOT authorize Ahn to release any of my photos to anyone but me. I am writing this down here so that it is on record.

I am so depressed and so devastated. I seriously don't know how much longer I can stand this. I swear that everyday, more and more fat is melting off my face. There is barely any fat left. My face appears long and haggard instead of soft, round and full. Over the last few days I have begun to notice that my upper lip is shrinking and getting thinner. I look like an 80 year old woman when I talk with my shrunken and wrinkled lip. How does one deal with this devastation? OMG!!! How does the person who did this to me live with himself? How can he not offer to help? What kind of a person does that make him?

How does the person who encouraged me to have this procedure done by telling my how safe it was and how "over the top," it would put me, live with herself? She will be happily celebrating the holidays with family and friends and I will be hiding out in my room crying my eyes out.

I just received an e-mail notification from the BBB regarding my complaint about Fraxel Repair. Here it is:


--- On Mon, 11/12/12, Better Business Bureau wrote:

From: Better Business Bureau
Subject: BBB Complaint Case#57240032(Ref#24-441287-57240032-12-200)
To:
Date: Monday, November 12, 2012, 8:06 AM

Thank you for contacting your BBB regarding your complaint.

The complaint was received by the BBB on November 9, 2012 and has been assigned case# 57240032 in our files. Please make a note of this number.

Your complaint has been applied to the following business:
Reliant Technologies
464 Ellis St
Mountain View, CA 94043

The case has been reviewed by one of our Dispute Resolution Specialists and has now been forwarded to the business for their response. Should you hear directly from the company and the complaint is resolved, please notify us immediately.

To view the ongoing status of this case, we encourage you to visit the following site on the Internet by clicking here.

Thank you for using the services of your BBB!

Sincerely,

Elsie Thomas

Dispute Resolution Specialist
Tel: 510 844-2004
Fax: 510 844-2604
elsie@bbbemail.org

The link to my complaint with the BBB is here: http://goldengate.app.bbb.org/complaint/view/57240032/c/p7em24

This month marks the thrid anniversary since my face was mutilated by laser surgery. Just to update: The fat loss seems to have stopped as of last November (2012). My skin however is an entirely different story. It continues to get thinner and more crepey. The lines formed by the connecting microdot holes are increasing all over my face. The extensive damage and lines around my mouth area are growing deeper. No part of my face has been spared from the ravages of the laser. My skin has aged 25 years in the last three. Prior to Fraxel, I could look at myself in a 10x magnifying mirror and not see a flaw. Today, I am tormented and horrified just looking in a regular mirror. My face is a total mess. The damage is irreversible. Thank you, Dr. Ahn and Rebecca. Job well done!