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POSTED UNDER Fraxel Laser REVIEWS

Fraxel Left Tiny Holes All over my Face and Texture Change - Sydney, AU

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I am nine months post my fourth Fraxel and my face...

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Faceruinedforlife
$6,600

I am nine months post my fourth Fraxel and my face is covered with tiny holes left by the laser, and they seem to getting more prominent as the months go by.The only place where the skin is smooth and normal is around my eyes, where you can see the line of dots following where Fraxel has touched me.
I also have developed a brown blotch in the outside corner of my right eye, I have small brown spots also appearing under both eyes in a line that seems to follow the fraxel. Also a dark area is forming on my upperlip, it kind of looks like a shadow under my skin as someone else mentioned on this site, and is getting also more prominent.

These are not from the sun as I never go outside longer than five minutes when I ride my bike to work or drive to shops and I wear physical sun block everyday. I wash my face first thing in the morning and put sunblock on straight away, even if I'm inside the house all day.

More so I am so pissed off about these bloody holes tattooed all over my face, they are so visible in my bathroom mirror, where the natural light comes from the side. Five months ago the holes were only visible if the sun light came in but now they are visible even on a overcast day. They are hard to see inside with normal lights on, as I suspect they are too soft but daylight reveals the horror. My skin is so porous it looks like I have the skin that has aged ten years, and it is getting worse. I truly believe this laser has accelerated my skin ageing and basically gave me more damage that sun would do in a decade. Ironically I have always shied away from sun, never tanned and always used sunblocks religiously because of the fact that I would always burn so easily.

I am 30 year old and have suffered from acne since I was 18 years old. It left me with scars on the cheeks and for years I struggled with it. I was so embarrassed of my skin. I finally decided to seek more information about laser treatments and googled about Fraxel, how it works and more importantly, is it safe? I finally went to a consultation in Sydney ( Facial Rejuvenation Clinic) to find out more about this procedure. I had the consultation with the doctors assistant, who basically gave me the sales pitch of how wonderful amazing Fraxel is and how safe it is!

I remember being very anxious of any possibility of negative effects on my skin, and asked few times about the safety and possible adverse effects. Her answer to this was that Fraxel is very safe, there might be a slight chance of hyperpigmentation that usually resolves itsel in time and that it just might not work that well on my scars. Not once was I told about the adverse effects such as texture change, fat loss, sagging skin etc. About these I only learned when I was googling skin damage after Fraxel to try and find answer to my own problems and was horrified of the amount of damage this laser causes.

I eventually sent pictures of my skin to the clinic and later met the doctor who armed himself with the assistant who did my treatments and then began the over half an hour arguing on his behalf. I went there to discuss my concerns but he just argued everything I had to say. He first of course claimed he couldn't see any holes, and tried to explain me how it is impossible to Fraxel to cause any holes. Then he contradicted himself first telling me Fraxel works by creating tiny microholes that then coagulates repairing the skin, but when I later asked if it is possible these microholes did not close properly, he then told me Fraxel doesn't cause any holes it only heats the skin.

All this time he kept arguing me, getting cranky and simply ignoring any concerns that I tried to bring across. He knew exactly what I was talking about and did his best to make me feel silly and paranoid and mocked me when I pointed out that my boyfriend also sees the holes in my skin, not just me, saying oh so your boyfriend said something about your skin and now you are just upset. What a douchebag!
I also said to him many times to open the pictures I sent him so I sould show him what I mean, as the light in his office didn't show my skin texture that well. Bizarrely he kept ignoring those request he clearly didn't wan't to open them. I told him that the reason I am so pissed off is that I was never told about this possibility and they should tell people he actually got a bit cranky and said that they don't have to tell people because it's rare!

I asked if it could be possible my skin just heals poorly as scars and blemishes stay behind for long time( once I burned my thigh in the sun and over six months later the line form my shorts was still visible, my partner saw it too pointing it out to me one time in the shower.) I didn't even manage to finish my sentence when he attacked me saying there is nothing wrong whatsoever the way my skin heals it healed from the Fraxel fine and that was the end of it.

I am waiting to see an actual dermatologist to get some help and an opinion what might be going inside my skin, I am fearing the damage is ongoing. I drink water and dring vegetable juices to try and help my skin but I fear it is all in vain. Hate looking at the mirror it is horrible. Never wanted to be a bloody model just wanted a skin I don't have to cover up. Funny before Fraxel I was happy with my face apart the cheek scars but now it is the entire face that is horrible. I can quarantee that if I would've known there might be chance of any ill effect I would have left my skin as it were and waited a better solution to come along.

I'm not surprised if we are all their guinea pigs in these clinical trials, who says they won't want to try something a new setting, a few more passes to just test how the skin reacts and then leave you deal with the effects while the doctors race to there little medical conferences with your file in their hand..

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Replies (57)

February 17, 2013

Thank you for sharing your very detailed review with us.  I am so sorry you are experiencing all of these issues...frustrating to say the least.

Please let us know what the Dermatologist tells you.

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July 17, 2013
I have seen two in my home country, and both agree the damage cannot be fixed. The second derm works for a laser clinic and he said my third treatment settings were surprisingly high, and in his opinion this is what has caused the damage. He said in their clinic it would be the highest they would go, and that would be in very few select people with severe acne scarring. Wish I would've heard about the dangers before agreeing to do this)=
July 17, 2013
The third treatment was the 1927 wavelength, right? I'm just curious; what were your settings?
February 19, 2013
I am so sorry to know this dear! I think you should soon see some other doctor to have his opinion on that! love and regards!
February 20, 2013
Hi, I am almost four years post fraxel restore and I still have the large micro dots. This procedure nearly destroyed me and my marriage and I only had one. I feel for you and hope you heal
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February 20, 2013
What fraxel procedure did you get?
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February 21, 2013
I had Fraxel restore. First two went great but I suspect the last two ( i did them four months apart ) did the textural damage. First two treatments were done with Fraxel 1550 and last two with Fraxel 1927 if remember correctly. Feel so sorry for everyone who has this happened to them, it is so infuriating and depressing at the same time.
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February 21, 2013
:-(. Feel sorry for you. I did have my third fraxel dual 1550 procedure this week (one in december, one in january and this one). I can't tell what will be my results yet. Still to swollen and red for now. I'll let you know.
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February 21, 2013
Good luck MontrealGirl46 let me know how you go.
May 17, 2013
I am so sorry for what happened to you...the same thing happened to me too...tiny holes that connect and make lines on treated areas...when I pointed them out to my Dr he said he couln't see them but at the end contradicted himself and said that my skin will eventually heal and improve! He never mentioned this as a possible side-effect only hyper pigmentation in case of sun exposure and minimal results. I am now 8 weeks post fraxel one and only procedure and praying that my skin will eventulaly go back to normal...
July 1, 2013
Interesting, I also have textural damage as a result of the 1927 wavelength. My skin appears burned. Perhaps textural damage is a common side effect of the superficial wavelength.
November 23, 2013
So Mandy if the first two were ok , could it be an option to see another doctor and get them to use a low setting with the first machine and maybe undo some of the damge . This is what my doctor told me to do , but I couldn't bear having it done again to scared . She told me she would go as low as an African setting and just do a cm patch in the hair line and monitor closely . ??? It's so confusing and frustrating . I wish there was an answer
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November 23, 2013
That's so scary honestly I don't think any good would come from it. I have read a doctor admitting dot painting can be a side effect and they tried to fix it on one patient, but the same happened again. My skin is so bad acne scars are nothing compared to this
UPDATED FROM Faceruinedforlife

13 months after Fraxel...

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Faceruinedforlife
Well, the skin is worse. Tiny dots look very noticeable in the sun and the skin texture itself has gone worse, I still have the scars plus my entire face is covered in holes, like a mask. The dark spot under my right eye is changing shape and slowly getting larger. My skin is so porous it is horrible.It kind of looks like a scarred burn, maybe it is. Also lately noticed four indentations on my right cheek, they look like lines going up and down, not very long ones but they look like I scratced my self and left the marks. They are quite unnoticeable unless the light comes from the right angle, and they weren't there before.

Everyone has said that skin gets like that when you age, well my mother is 62 and her skin is smooth apart from few larger pores around her nose, my auntie who is 64 has a smooth skin, my sister who turns 40 has a smooth skin, they all have some wrinkles but skin is so smooth.I met four of my cousins ranging fon 26 to 31 and guess what, they have smooth skin. Some have pimples and acne but the actual skin, is not riddled with massive holes like mine.

Its summer here and so I have had the perfect opportunity to watch people in the sunlight, in town and no-one has the skin like I have now. Pimples yes, few scars yes, but even people in their 50s and 60s has better skin than mine, they might have wrinkles and it might sack a little, but the skin is smooth, where as mine is uneven, wrinkly, leathery and full of holes.It is so noticeable in sun specially when the light comes in an angle behind me or from top.

I went to see my old dermatologist who use to treat me for acne approx and last time I saw her as six years ago. I went in, told her my story. She never even had to come close to me to see the damage, she sat 1.5m from me and saw it from there. She said that nothing will get rid of those holes unfortunately, could try another corrective laser or dermabrasion but other than that, nothing will make my skin better. She does not do lasers herself so it wasn't in her favour in any way to suggest one.

She coudn't tell, if my skin is burned, thinned out, or what has happened exactly but she has seen few people with indentations from lasers and it was refreshing to hear her being so open about it, when in australia Dr Cussell claimed it's impossible and never heard about it.....

I told her how frustrated and angry I was, battling skin issues over ten years and then being lied to and damaged these horrible people. She just said that all you can do unfortunately is to get a new hobby to take my mind off it and don't look in to mirror anymore, she also suggested to use make up that they us in theatre to cover up and that way feel a bit better, and find other things in life.

That didn't make me feel any better I can promise you. How the hell do you get over it, it is my face, everyone sees it, I see it and even if don't it is still there!! I can't believe I asked every question and asked many times can this make my skin worse in anyway, and stressed out I don't want it if it can, and it happened. Just what I feared, it happened. Did they do it on purpose or what, was I a guinea pig? Or did I jinx the universe some how, asking these questions.

My partner just says oh well, it happened, you went there yourself and now just get over it. No one understands how I feel and I can't talk to anyone because they will not understand what it is like to look in the mirror and see that it's not you in the mirror it is the damage and everyone will see it, and look like you are some kind of freak. That's how it honestly feels right now. I am so tired and sad all the time, I don't want to have any social life because I am so embarrassed.

I caught my workmate staring at my skin, and I knew what she saw, my horrible scorched skin. She didn't ask, I didn't explain. I have lost all hope that my skin will ever be the same, I will happily keep the scars just get rid of this horrid skin.
Imagine if my skin is already worse than my mother, what will it look like in ten years time? I can't live like this it is eating me alive.

Replies (36)

July 17, 2013
Hi Mandy. I noticed in one of your doctor questions you claimed to have had Fraxel Re:pair as well? Did you have Re:pair and Re:store dual?
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July 18, 2013
hi sorry that was a mistake, definately just restore
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July 18, 2013
Full face 1550 30MJ @ LEVEL 6 x 8 passes, TOTAL :5.46 KJ 1927 on the freckles nose and under the eyes 10MJ @ LEVEL 3 x 2 passes, TOTAL :0.11KJ This is the third treatment, that was the strongest. My derm said that all my treatments were made with dual ( according to treatment details) but when I saw the clinic to complain about my skin, the doc said the first two were with old machine and last two with dual, wonder why they are saying different things?
September 20, 2013

Mandy pls call me ****** im from Victoria. Im a laser victim of dr rich in armadale and am planning to sue him

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September 21, 2013
Can you send me a private msg and your email? I prefer email as it's easier to catch me that way than phone due to my erratic working hours.
November 23, 2013
Please let all of us on here know if you take legal action !! Many of us would take legal action if we were more confident . You deserve compensation for your treatment and psychological damage , don't let anyone tell you other wise !! A lady in England proved her doctor made too many passes incorrect settings and incorrect passing of laser and ( stacked ) and didn't test patch . She succeeded in getting compensation of 44,000 pounds , good luck with it . Also with the consent form you can say they talked you into it ( which is what happened to me ) and they used your vulnerability and exploited you . It's all phycological !!!!! I'm sure you could have a good case with the right doctor .
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November 23, 2013
It's hard I don't have the funds to sue but I am consulting some law firms . In Australia a doctor can be incompetent as hell and get away with it. But I will let you know if anything happens !!
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July 18, 2013
Full face 1550 30MJ @ LEVEL 6 x 8 passes, TOTAL :5.46 KJ 1927 on the freckles nose and under the eyes 10MJ @ LEVEL 3 x 2 passes, TOTAL :0.11KJ This is the third treatment, that was the strongest. My derm said that all my treatments were made with dual ( according to treatment details) but when I saw the clinic to complain about my skin, the doc said the first two were with old machine and last two with dual, wonder why they are saying different things?
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August 3, 2013
Hi Mandy12 I am from Victoria and I had one Fraxel Restore on my face, neck and chest about 2 yrs ago. My face is fine but my neck and chest I can see rows of very fine lines or holes as you describe all down my neck and chest. It is also red lots of now broken capillaries and irritation. I have tried every cream under the sun nothing helps. I am trying to sue the Dr who did this to at least get my money back from trying to fix this crap. I too am embarrassed and cannot handle the weird texture my skin is from this treatment. I went for a bit if redness now its redder, lumpy, irritated and weird lines. Like cat scratches perfectly all in a row where the laser has been. I have been to dermatologists and they blow me off saying its just ageing. [RS bleep] it is. No one I have seen yet not old people no one has this weird texture going on. I feel like a bloody freak. I am so sick to death of wearing scarves and I now dread summer as I cannot cover my chest or neck in the heat. I am now seeing a new skin doctor and she's trying Retin A for the texture. But I'm only allowed to use it twice a week because of the irritation. She wants to try a peel on my chest as it is now very rough but now I'm worried about that incase it just makes it worse. I'm due to have that done next week. But I will raise my concerns to her on the day. I'm sorry I wish I had am answer but so far I haven't come up with any myself and dermatologists don't give a [RS bleep] when things go wrong.
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August 3, 2013
I am so sorry for you, I know excatly what you talking about. I say lucky you for not having it in your face but I know you don't feel lucky at all. I have no answers I am so down i reckon I have hit the rock bottom and no one cares. I am looking for options out and there is only one, I fear I may take that step. I contacted lawfirm haven't heard back are they going to take my case, I feel the damage we have is not "big" enough for lawfirms to take, since it's only minor disfigurrement. I have been in pieces the last few days, I had to call to work I won't make it tonight because i saw myself in the mirror and I looked like a burn victim and I feel things are getting loose. I went to work yesterday and I only made it after taking three good mouthfulls of jagermeister. I NEVER drink spirits, and i have been very moderate drinker, but I woke up this morning, immediately burst into tears and i feared i will do myself off if I don't snap it with anything handy, alcohol.I have to see someone but the fear of being ridiculed keeps me away from the doctors. Please keep in contact and maybe we can at least sue them. that's all i have left
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August 3, 2013
I can't believe there isn't a doc who want's to help us they are all about money and success rates, not about helping a patient. I sent an email asking help from one of the dermatologist centres in Sydney. I got an email back asking "is it our clinic where it happened?Who was the doctor? We can't find you in our database" I replied them that no it isn't your just need someone to help me with my skinproblems. Never heard back from them. Isn't it weird????
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August 4, 2013
Are you able to get to Victoria at all? I see a Dr Teska at Skin Temple Clinic in Melb and she so far has been the only one trying to help my problem. She also had a woman from Sydney go see and she was left with Keloid scarring from Fraxel. I'm not saying things can ever go back to normal but she will try her hardest to help you. You can find Skintemple Clinic on google. I have also sent you an inbox message with my email address. It will be far easier to keep in contact by email.
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August 4, 2013
Hi I would have to try and get there if she really tries, it is so hard to find a doctor who will help! Thanks so much I will google it! I already emailed you let's keep in touch
September 9, 2013
Mandy12, "damage" doesn't just need to be physical. It can be psychological too. Speak to a med neg law firm (there are only a couple in Sydney i would bother with), they will send you to a plastic surgeon to assess the damage. As for the actual physical damage, yes, i see the micro wounds (although not as catastrophic as you may think), but i'm sure you will find someone who will be able to help you. A bit of professional advice for you - in future, ONLY stick to plastic surgeons. A plastic surgeon (as opposed to a cosmetic surgeon) has the years of training needed to produce the results that patients want, and to treat disfigurement. Whereas, anyone can become a cosmetic surgeon (even GPs!). As for finding a good dermatologist, Google reputable doctors from the major hospitals (eg. RPA, or St Vincents). They tend to have either clinics, or private suites, and are generally the most up to date with current research. Suburban derms i wouldn't even bother with.
September 9, 2013
PS: you could also consider going to the HCCC (health care complaints commission).....
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September 9, 2013
Thanks MissSydney, I think you are right about the suburban derms, they seem to have no idea. Can you recommend a good law firm? I don't know how those things work and I worry it would be very expensive? I had no idea that laser was so serious business, as everything I googled came back as walk in the park - kinda thing/mild/safe etc -yes I know I am idiot. I was so trusting of doctors I never dreamed they would risk harming patients for money, how naive I was!
September 17, 2013
Mandy12, I live in the USA, so I can't speak for where you live, but I can tell you what I did. I had a medical malpractice (med mal),or it's also sometimes referred to as medical negligence (med neg). When I decided to sue I interviewed a the attorneys I had selected. You want to sit down and talk with the attorney, BEFORE, you sign anything. Also, I'd recommend not signing anything the day you talk with them. Give yourself some time to think the interview over. Here in America Med Mal attorney's generally take cases on "contingency". Meaning they will pay for everything out of their own pocket, and if you win,they will be rereimbursed for those fees, plus a percentage. Since they are gambling in you,the percentage is kind of high, generally 40% if you don't go to trial, and higher if you do.But 60% is higher than zero. The reason I tell you this is because it sounds like you have a totally legitimate claim. In order to sue to have to have permanent injuries, and you do. You have both physical and emotional injuries. It sounds like you were not properly informed of the risks prior to the procedure. Please research some attorneys. Find some that sound like they know this business, and schedule some interviews. Be honest with the attorneys, and tell them you are interviewing others. Lastly, the reason local doctors won't help you is because the original doctor screwed up so badly they think you'll sue (and you should) and that they would have to testify against the original doctor. Please do not even think of suicide. There are better days ahead for you. There are breakthroughs made every day. Sue his arse & make public what he did. Stay strong.
September 20, 2013
November 22, 2013
I'm sorry to hear you are going through laser damage too. How is the Retin A working and did you end up doing the peel? If so what did she you? I am currently peeling from a Jessner + 20% TCA. All the best.
January 14, 2015
Oh my! I was reading reviews about different acne scar treatments and came across your review. Im so sorry to read what happened to you! I am having Picosure in London. Have had 3 sessions and not many results yet so I am not too optimistic, but if I do see results when I finish will let you know in case the treatment might be useful for you. All the best from Europe!!
June 2, 2018
How was the picosure results?
UPDATED FROM Faceruinedforlife

It's getting worse

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Faceruinedforlife
Just about hit the rock bottom.. Pores so much more noticeable that before, even at work, the staffroom mirror made my skin look normal, it now is showing the holes. If I tilt my head back and sideways it looks as if I been in a fire, my skin looks like burn scars. I have a weird feeling something is not quite right with looseness of my skin either and that makes me panic big time. I see there is no way out, only worse to come. I never knew such a dark place, I fear what i will do for myself. Even my negative review was knocked back by True Local even if it was accurate , it's feels like in Australia money makers are free to do what they want and no one cares as long as money comes in.

Replies (2)

June 6, 2016
was this fraxel repair or fraxel restore?
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June 12, 2016
Restore and dual