Fraxel Restore Dual- Pigmentation Extreme Dry Skin Problems STAY AWAY

I went to a very nice plastic surgeon to see about...

I went to a very nice plastic surgeon to see about having my skin tightened. Since I had gone to this doctor before for fillers, I thought nothing of it that the office manager told me by email that I should consider fraxel. When they ran a special months later, I thought I could try it out. This plastic surgeon is the fraxel expert, and answers many questions on this board regarding the laser. I went in, talked with the plastic surgeon, and he said fraxel restore "could" help with the tightening. Reading the reviews on here sort of scared me, but he said "they didn't really have fraxel...it was another laser...don't let it scare you." So went in, had the treatment on my face and neck...when they told me it's a couple of days down time, my face was bright pink for almost two weeks. The laser was extremely painful, I would compare the pain to a burn, in between the worst sunburn you ever had, and a burn from a hot stove. This pain lasted a couple of hours. As I healed,and the skin started to flake off, i was left with extremely pink skin. (which thankfully has resided). At the same time, I was left with a line of demarcation around my eyes and dryer skin. I emailed the office, no one contacted me. I emailed the office manager who was always chummy with me, no response. I emailed the doctor, he did not answer my email. I finally went in for an appointment, showed him my line of demarcation, and he said "I never seen this before, I don't know what it is". Instead of telling me it is the result of the fraxel. I also told him I had dry skin and he said he NEVER had anyone tell him that before. He actually took out a picture where my face was completely flushed (mind you not the ones that I took previously, just the one on the day of the appointment) and he said "look fraxel helped your skin", it looks much better." He was very annoyed with me, and told me there was nothing he could do to help with the pigment issues. I also said my skin is dryer (which he told me would be temporary, and it's 10 months later). He said one fraxel treatment would not do that to my skin. He did tell me that I can use skinmedica to help the redness, and then offered me a 10% discount on the next purchase...in his office. The doctor is very nice and skilled, I trusted him more than the ladies who had it on realself. This is a very dangerous machine. Please, please please, don't have this laser unless you are well aware of the side effects (which the doctor or his staff will not tell you). Even in the most skilled hands, you are risking life long pigmentation issues.

Update: I am still struggling with horribly dry...

Update: I am still struggling with horribly dry skin, particularly on my neck and chin areas. My neck is so dry, that i have to cover it with vaseline 2x a day. The oil glands were destroyed in my neck and the neck wrinkles are WORSE! So if you look at my neck, you can see a line of demarcation from where the fraxel took place, cause I don't have neck wrinkles past that point. STAY AWAY

Just to update you, my skin is terribly terribly...

Just to update you, my skin is terribly terribly dry in my lower face, and it feels so tight that its hard for me to move my face without noticing it, its very uncomfortable. I can also start making out the wrinkles on my lower face,. I never had one damn wrinkle till I did this stupid thing, I also had oily skin, my forehead is less oily, but still produces oil, my chin and cheeks however have not been so fortunate. I I am putting glycerin and coconut oil to try and increase flexibility, because it hurts to smile.. I also carry around a small jar of vaseline because my skin on my chin and neck starts to hurt because it has no moisture left. A total nightmare.

I have developed small horizontal lines up and...

I have developed small horizontal lines up and down the jaw area near my chin. I have been treating it with filler. Cheek deflation runs in my family, but no one has these strange lines superficial lines on the sides of their chins. My chin and neck areas are still dry.

My skin is still extremely DRY..however in good...

My skin is still extremely DRY..however in good news my itchy neck wasn't due to dry skin but a persistent fungal infection that was caused by the fraxel. I am still dealing with it and put anti fungal cream on every day. My neck feels much better. My face however hasn't been so lucky. I am still dealing with persistent dry and rough skin on my chin area...now I'm using coconut oil, as well as multiple applications of vaseline or other oil based moisturizer...which I apply throughout the day. My oily skin, which kept me wrinkle free is forever gone...stay away from fraxel
Name not provided

I hate to give these ratings. He is a nice man and does good work, but I had to say I wanted another fraxel to have an appointment to see him because his office manager or him wouldn't return my emails. He was almost annoyed that I came in with complaints, and looking for help. Everything is great until you have complications.

1 out of 5 stars Overall rating
2 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
2 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
1 out of 5 stars Wait times
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