Highly Recommended - San Diego, CA

Quiney08's provider

Tom J. Pousti, MD

Board Certified Plastic Surgeon

Q

Quiney08 rating for Dr. Pousti:

Overall rating

Doctor's bedside manner

Answered my questions

After care follow-up

Time spent with me

Phone or email responsiveness

Staff professionalism & courtesy

Payment process

Wait times

I gave Dr. Pousti's bedside manner a 4 because during the initial consultation, though I felt he was being honest and realistic about my expectations, when I came for my pre-op appointment, it seemed as though he was trying to lower my expectations a bit. I am realist and I don't expect magic and I realize there have probably been clients with unrealistic expectations, and so he was treating me the same way he would treat them. This didn't bother me very much, which is why I gave 4 stars, but my husband was a little unnerved by it. Otherwise, Dr. Pousti is very friendly and relaxed, yet professional. There was never a doubt in my mind that he wouldn't do his best to give me the result I was asking for, but I was taking a little bit of a risk in my request since I really needed a lift with my Breast Aug., but was trying to avoid it by going with larger implant. Dr. Pousti merely made it known that he didn't know how many cc's he would be able to safely fit until he was in surgery and there was a risk that if he couldn't fit a large enough implant, that I could end up with sub-par results. I appreciated his candor and trusted him to do his best; which he absolutely did and way exceeded my expectations during the surgery. As for answering my questions, he has always answered mine and my husband's thoroughly and his staff is very knowledgeable as well. For the after-care follow-up, I have received calls from his office almost daily for the first 2 weeks after the surgery to make sure I was ok and my two post-op visits have gone very smoothly as well. I realize Dr. Pousti's time is valuable, but he has always taken time to answer my questions and I have never felt that he was in any hurry to get to the next appointment or anything like that. When he was in the room, his focus was entirely on me. I have emailed the office on several occasions and they have always gotten back to me very quickly with the needed answers and every one is very friendly on the phone. Customer Service is very good. As I mentioned before, his staff is very friendly, professional and knowledgeable. They are also never in a hurry and are always able to answer my questions. My husband and I paid cash for the surgery so we made the down payment over the phone by credit card and then brought a cashier's check at the pre-op for the remainder of the payment. The entire process was very simple. The first two visits my husband and I made to Dr. Pousti's La Mesa office, we ended up waiting 30-45 minutes after our appointment time. The first visit was our initial consultation and they don't have a sign-in sheet like many doctor's offices and it felt like they forgot about us after we checked in. Many other people were helped before us that had arrived after us. The second visit we made was for my pre-op appointment and I do not remember ever being asked to arrive a few minutes early in order to fill out paperwork, so we arrived about 10 minutes before our appointment, but it took me about 20 minutes to fill out all the forms and then many other people arrived after us and they were all helped before we were. I have not experienced this since. For both of my post-op appointments, we arrived early and were taken back early; so much so that we were leaving before our original appointment times. Based on what I have seen, I believe the two bad waiting experiences my husband and I had, are the exception to the rule and things usually run more smoothly.