Fraxel Restore Ruined My Skin -Richmond, VA
For several years, I had been dealing with severe...
When I returned to the clinic months later, I learned that a new aesthetician had replaced the original. She believed that another treatment would help with all the blotches and redness that had returned after my first Fraxel. So, in October 2012, I had my second treatment. I should have stopped her as she was reluctant to share with me setting information and acted as if it was a surprise. She insisted that I needed both of the Restore lasers - 1550 and 1924. Well, here I am almost a year out and my skin is getting worse and worse. There are little bumps all over the treated area and the redness and pigmentation persist. I returned to the laser center and was told that I would have to set up an appointment with the dermatologist - separate from the laser office. I did. The dermatologist wasn't helpful stating only that "our intent is not to ruin your skin." She sent me on my way with some cream designed for dandruff and a prescription for finacea.
About a week later, I went to a different dermatologist who stated that the Fraxel had removed the top layer of skin, exposing the sweat glands and creating a condition called sebaceous hyperplasia. She said that there is no treatment for this condition but did recommend another Fraxel treatment - this time at her office.
Needless to say, I'm devastated. My skin was a mess before Fraxel. Now it's even worse. Should a doctor read this and have thoughts about a course of action, I would be grateful.
Terrible experience - only concerned with making promises but no compassion after an unsuccessful treatment.