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Invisalign- Still Waiting for my Trays to Arrive After 5 Months - Richmond, BC

I signed up for Invisalign treatment in Sep 2013,...

I signed up for Invisalign treatment in Sep 2013, and now is Feb 15,2014 and I am still waiting for me trays to arrive!!! I've been following up with the dentist, and at first they said it was back ordered, then told me there was a mix up and somehow my order was being missed, now after 5 months, I was told it's still not here and they are escalating this to senior management. I am very frustrated with this as all this while my installments are being taken out every month and I am getting nothing in return. I'am wondering what I should do from here, I just want my money back and quit treatment all together...
Iron wood dental

1 out of 5 stars Overall rating
2 out of 5 stars Doctor's bedside manner
2 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
2 out of 5 stars Time spent with me
2 out of 5 stars Phone or email responsiveness
3 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
1 out of 5 stars Wait times
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