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IPL Burns - Matachewan, ON

  • posted 1 year ago
  • updated 19 days ago
  • Not Worth It
  • Cost: $1,600
  • Dr. Barr (Matachewan Ontario Canada)

I decided to have a foto facial done to correct...

I decided to have a foto facial done to correct some sun damage I had. I just turned 40 and it was suggested I do the Triniti 3 in 1 series. (1) color correct) (2) firm face (3) matrix. The first treatment was horrible. I felt like I had hot curling iron burns on my face and forehead and had severe burns and blistering on sides of my mouth and chin which is now very discolored. I expressed my concerns and was told this was normal and it was believed I had a bad reaction to the topicane to explain my mouth burns. They prescribed me hydrocortisone cream. I was very reluctant to do the treatment it again as the package I paid for was 3 treatments. I was assured this treatment would help lift the discoloration I had from the previous treatment. This treatment was worse and I I look like a zebra! I can't stop crying and when I went back to see the doctor 4 days later and he said this is exactly what he expected and not to worry . I don't know what to do. I am going to try and see a dermatologist for advise but I live in the north and I think it will be unlikely.

It has been 3 weeks since my second Triniti...

It has been 3 weeks since my second Triniti treatment. I did not mention last time that I did not complete all 3 treatments as it was just too painful, so I was told they could do the matrix another time. They still want me to do third treatment but I decided I will not and I am hoping to get reimbursed for the treatments I did not receive. They have not answered me yet re: reimbursment. I have been using Retin A and hydroquinone as prescribed. My skin seems thin or someething ; for example, I scratch my cheek and I bleed? My skin is red and brown and it is very evident where I have been burned. I am currently trying to see a dermatoligist for opion.

Well, it's been a little over a year and I have...

Well, it's been a little over a year and I have moved on! However, I do have hyperpigmentation, I still use hydroquinone and Retin A, and wear tons of sun blcok and hats! When I get any sun or wind, I get brown marks and teh track/bar marks become more visible. By the way, the Medi spa never accepted responsibility and never gave me any money back. Hard lesson to learn but I suppose it could have been worse. PLEASE do your reasearch and make an informed decision if you are thinking of treatments! I will post updated photo soon!
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The doctor seems to be short and bothered with me and just keeps saying this is all normal. He says these bar/track/sebra marks that are all over my face are a result of my pigment and are not burns. He just seems unwilling to take any sort of responsibility. He is however now prescribing me HQ and retin A. I am reluctant about this as well.

Comments (31)

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Megan P (Community Manager) 30 Apr 2013

Thank you so, so much for coming back and updating us a year later, Leahan!! I know many people will find this information to be extraordinarily helpful. I'm glad to hear you have moved on and I'll be hoping that your skin continues to improve as more time passes. 

jriv 26 Apr 2013
I am licensed esthetician an certified laser technician. Those are bad burns tha you received from the IPL machine. That is *not* the result of pigment being lifted. Those are clearly bar marks left by the handpiece. when the procedure us done correctly, you will never see burn marks like that. The pigmented areas should look darker brown in color but not like burns! you should never be able to see the bars on your face. After 10-14 the pigment looks slightly crusty and begins to slough off. I'm very sorry this happened to you but you should definitely get your money back and see a doctor. I really hope you aren't left with permanent hypo or hyperpigmentation
Leahan 29 Apr 2013
Thanks for your comment. It has been over a year now and only I can see the hyperpigment; however, I am still on hdyroquinone and retin A. I cannot get any sun or I get brown marks and teh track marks become visible. In fact I have a little now beacause I went to Jamaica and even though I wore sun hats, sun block and sat in the shade, I still managed to get sun. LOL. I never did get any money back and they were very adamant that what happened was expected and totally "normal" oh, well -I;m moving on and happy it wasnt worse!:)
Leahan 19 Sep 2012
I really can't give you advise, I'm in the same boat! . It's been 8 months and I still have a bit of brown track marks on side of my face but NO ONE else sees it but me LOL. My doctor wants me to finish the sessions in November and says the same thing as your esthetician,(need to go back to remove the pigment) BUT, I did see a dermatologist in Toronto and he told me to stay waway from laser, to take the loss of $, and he can't be sure if the pigment is casued by trauma to my skin from the laser or if it was brought out by the laser! I'm thankful my face cleared up and I'm pretty sure, I'm just gonna take the loss.
Mrs. H 12 Sep 2012
Hello Leahan, I'm shocked cause seeing your photos, I'm going through exactly same thing. After my 1st Photo RF, looking exactly like you, I got my clear skin back in 1 week. But after 2 weeks, I started to see brownish dark shade on my skin and got scared, but my esthetician told me if I stop now this will remain and I got my 2nd Photo RF on 3rd weeks. Same thing over and I'm scared to go for my 3rd one or not... I'm stuck with brownish/purplish Hypopigmentation? I don't know if I should have my 3rd one which I don't really want to. But I don't want to look like this forever. She says I have to go through at least 5 to 6 times more to get rid of all the Hypopigmentation... Could you give me an advise?
P13_ski 14 Jul 2012
Unfortunately there's no picture of your pigment before treatment so it's hard to tell how severe it was to start with. However, it looks to me like the IPL targetted the pigment really well, albeit too aggressively, which would have been hard for some weeks after I fully agree. The track marks were also unfortunate, but did they last?

Your skin looked really good 2 weeks later. I really wish I could get the same results on some parts of my skin, but it just won't take, even on max setting.
IPL fan 26 Jun 2012

I have had this proceedure done 7 times over the past 9 years. This is a very effective and aggressive treatment for pigmentation, discolouration, etc. The results are amazing and long lasting. However, just like any other proceedure with dramatic results, there is the healing time that takes place prior to the finality of the treatment. From your pictures, that is exactly what should be expected. All of the darkness that was initially on the surface of the skin was pigmentation that raised to the surface. The 5th day is typically the worst in terms of the surface of your skin looking like it is flecked with coffee grounds. After 3 weeks your new clear skin should be visible. Your skin tone should be perfected. I love that, unlike less agressive treatments like Glycolic Acid peels, etc, IPL does not damage the outer surface of the skin. The laser actually heats up from the inside out. This heat is what pushes the pigment to the surface. Once your skin has healed from the proceedure, your skin's pigmentation will look perfected, your skin will be more plumped. Yes...just like every other agressive proceedure, there is a bit of mild pain, relative discomfort which you go through for more dramatic results. If you are the type of person that does not like to see such dramatic results, more mild spa treatments or less agressive topicals would be more appropriate for you. If you want to get the dramatic results, this proceedure is for you. It is very important that your doctor describes the process in depth and what to expect first so that you can weigh the pros and cons and not be surprised afterward. I am sure that after 6 weeks, you are enjoying the clearer flawless skin that this proceedure offered.

Ipl supplier Webb 17 Jun 2012
Must be a doctor in to do the IPL when not set parameters, sometimes you also can do at home IPL you only need a Panda box IPL, you can go to Comfortequipment.Com up to see,
topazseas 8 May 2012
I've had this done 7 times over 8 years. The worse I looked was as my face was dragged over asphalt. Not as solid as yours though. Took a good 3 weeks for all the pigment crust to fall off. During the first few days it burned and hurt and throbbed. After nothing but a bunch of ugly for the rest of the time. Ever only got about 70% improvement. I found Proactive dark spot remover. I swear this $16 bottle could have save me about $4000.
Ariana Veri 25 Apr 2012
THATS TO MANY TREATMENTS AT ONCE!!!!!
When you do a photo facial you cannot do this they have the settings to high for your skin type yes your very fair but they needed to treat you less aggressivly and should have stooped and adjusted the settings after the first burn
JBug 21 Apr 2012
So sorry about your experience. I had IPL two days ago and I have burns on my forehead as well as under my chin-neck area. The areas under my neck are very sensitive and painful. The med-spa I went to said this is normal but, I have had Photofacials before and never had these symptoms. Did you have discoloration once the scabs fell off? I'm Asian and have olive skin color, I'm afraid I'll have hyperpigmentation once my scabs fall off. I didn't go to work yesterday because I look awful! Vacation is in two weeks and I'm no longer excited :(
Leahan 9 May 2012
not sure if you got my answer already but yes i did have discoloration. pink and white. some turned a brighter skin color but some turned brownish. I feel better now, a few stripes on forehead...i'll post pics..do u have any pics?
Deelite 31 Mar 2012

Sorry to here Lea , does sounds like u weren't informed well about the healing process. It must get worst to get better . How does your skin look now? Sounds like some hyperpigment issues. U also must use lots of sunscreen at all times!! And protect !! I am a liscensed Esthetician and highly recommend only a professional grade ipl . There are semi professional machines out there in spa & doc offices that give bad results . How from experience & lots if training ipl should always hurt less than lasers!! Lasers are even way worst !! Also it's very important than your akin was cooled down after !! Also how old was there ipl ??? Every year they make a newer & better ipl on the market & some times spa 's and doctors also cut corners and purchase a Dinosaur machine. Hope all is well . Keep us posted!!

Leahan 2 Apr 2012
my skin is looking better each week. They cooled me down with cool pack and cold air for 30 min and I was shivering si much , she put a blanket on me but my face was still burning! I had done the 2 lasers that day but I couldn't finish the 3rd (matrix).
facial girl 13 Apr 2012
Leann, so sorry you had to go through such an ordeal. Because I've been an esthetican for so long..18 years I have never had any an IPL, Botox, or injectables. I tend to shy away from invasive facial treatments. If we take care of our skin from an early age we should never need to subject our skin to burns and the possibility of something going horribly wrong. Don't know if this will help..but another post suggested to stay away from Retin A and out of the sun..your skin really needs to heal..as it's truly been traumatized..if your still worried about pigmentation you can try a cleanser that contains Yucca. It's deep cleansing and has natural lightening and whitening agents and doesn't burn. A moisturizer that contains Rosehips is very helpful as it will address scarring issues and aids in helping to fade age spots. Calendula/Comfrey/Chamomile is also useful is healing damaged skin tissue and will aid in the healing process..
KikiLisa (RealFriend) 30 Mar 2012
Hi Leahan, any progress since you last posted? How is your skin doing?
Leahan 2 Apr 2012
Hi Kiki,
Thank you for asking! I am feeling pretty good. I travelled to Toronto ontario 2 weeks ago to see a respected dermatologist and I am on his topical prescription and he has assured me that time is all that I need and to stay away from lasers! I have a follow up with him in 2 months. As for the medi spa, I have an appointment with that Dr. on Monday! I asked him for a refund for the treatments that I did not receive (Not for th ewhole thing, just what I did not go through with) and he got kind of angry and said I took a package deal and so I would only get about $50 back (LOL) anyhow, after some talking and him saying he didn't want me to be unsatisfied, I agreed to make another 4 hr trip to see him so he can look at my face. I'm not expecting anything but I really would like him to finally take some ownership. I'm still angry with him for his attitdue but I am just really thankful that I have no permanent damage so...counting my blessings.!!
CinB 27 Mar 2012
I am sorry so many have has ba experiences with IPL. I just had a treatment today, with very little discomfort and other than some itching, no ill effects tonight. This is my third series, over 3-4 years and I have been very happy with the results for my rosacea. Each of my series was performed at a different dermatology clinic. I would recommend this procedure for rosacea.
BarbaraB 25 Mar 2012
I am so sorry that this was your experience. My aesthetitian just recommended this procedure to help with a few tiny broken capillaries. I'm glad that I checked. I think I'll pass.
cveroleyva 22 Mar 2012
Tell them that you will report them to the board of professional misconduct, and the bba, and that you also wish to receive back the reimbursement for the treatment you did not have, you're entitled to it.
Leahan 2 Apr 2012
Thanks for the advice, I'll let you know how it goes!
MillaGoldkey 20 Mar 2012
I don't see burns - I can only see the pigmentations coming to the surface. That's what the IPL does. It destroys the dark pigmentation and it then goes even darker and is peeled of. But I do understand your concern. They should have informed you much better. You should have known that this would happen so you could have prepared yourself for it. And it hurts like hell!!! They always say: "it's only minor discomfort". Discomfort? No, it really hurts!
Leahan 2 Apr 2012
I saw a dermatologist 2 wekks ago and he confirmed they were indeed burns and as a result of that trauma to my skin, I now have malasma. I am being treated and he assured me I will be fine in a couole of months,
Megan P (Community Manager) 20 Mar 2012

Thanks for giving us an update on how you are doing. I'm really glad to hear you are seeking a second opinion from a dermatologist. Please let us know what they have to say after your visit.

KikiLisa (RealFriend) 6 Mar 2012
Leahan, hydrocortisone cream could help a lot to bring down the swelling, but I would hold off on the retin a for now. Get yourself to a burn center if possible and seek the advise of a doctor who treats burns. You have been burned and what you do right now is crucial to your recovery. Keep your skin protected at all times and stay out of the sun. I'm sorry this happened to you. Being burned by IPL and lasers is not normal and no doctor should try to convince anyone that it is normal. It's not normal.

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