On March 22, 2013, I went to Newport Beach MedSpa to have some superficial spider veins removed from the side of my nose. I was taken into the treatment room by the person who would be performing the treatment, Kathy Mohammadi. We spoke briefly - approximately 20 seconds while she face timed in the Dr. for a "consult" again lasting about 20 seconds. She began the treatment which is suppose to have little to NO down time. She began moving the laser over my cheeks and underneath my eyes despite me 1) not having any spider veins and there and 2) that is not the area I asked to be treated! Half way through the procedure she hastily leaves the room, says nothing to me and leaves the door to the treatment room wide open. I assume she realized she had burned me, but came back and then started on the other side of my face. by the time I left, I had an open, weeping wound on one side of my face and the other side was developing a large blister.
As the day went on smaller blister began to forms under my eyes which eventually popped and bled. The blister on the other cheek popped as well and the wound was quite deep. I called 6 days later concerned that the wounds were looking infected and my cheeks were still swollen, red and very hot, but didn't get a return till the following afternoon. I went through another weekend and by wednesday of the following week I was still looking SO bad and the hole on my right cheek was not healing. I called the office once again and they said I should come the following day to see a nurse. She looked at my face and the open lesions and face timed in the Dr. I expressed my concerns that I look considerably worse now that I did when I went in; I was worried about scarring as well; and why did Kathy perform the procedure on my cheeks and eyes when my chart clearly states nose?
His comment was, "the face is very forgiving" and offered to phone in antibiotics. I called the pharmacy for 4 1/2 hours that evening to see if the meds had been phoned in. They had not. I got a call the following day from the office that they are not able to find a phone number for the pharmacy - IT'S TARGET and if you Google Target Phamracy, Costa Mesa - it's the first entry!!! They are so incompetent that I will NEVER EVER return there. so here I am over 3 weeks later with a hole which is VERY prominent on my right cheek. I know better than to go to a MedSpa for a "real" procedure but I thought that this was SO minor that anyone with even a decent amount of training could perform it. Boy was I wrong.
When Kathy was using the laser she was also pressing with such extreme pressure that my cheeks were bruised and tender. They have made no offer to correct the damage they have done - so I am not sure what my next move is. I work in the diet industry where appearance is very important and a large hole (in addition to smaller ones on my cheeks and under my eyes) is not acceptable.
I know this isn't as bad or as devastating as some of the procedures I have seen, but keep in mind this is VERY MILD procedure which was to be done on THE SIDE OF MY NOSE NOT ON CHEEKS AND EYES!