eMatrix: Stories

Write a Review

EMatrix Experience - Farmington Hills, MI

BK-Indian
posted 1 year ago
updated 3 months ago

Not Worth It
Cost: $2,000
Farmington Hills, MI

I have been looking to get rid of scars on my face...

31 Jan 2012

I have been looking to get rid of scars on my face forever(15yrs). Finaly decided to try this since I was told this treatment could be done on almost any skin. I am an Asian Indian male 33+. So I went to get my first treatement at American Laser Skincare (ALS) fka American Laser Center. Four weeks ago I got my first treatment and I was little scared because I don't trust any sales person..yes I am right on that. I was told the for the first 3 days you will have the little dots on the skin, so I could get the treatment on Friday and Monday, I am all ready to go to work. Well, it took about 8 days to clear my face.

The first 3 days you will see the swollen on the area (during this time it looked like all my scars were gone). Gradually it will start to fade and little dots from the treatment gets darker and shed off by the 8th day. On the 9th day, I was back to the way I was...Now after almost 4 weeks, I don't see any difference, before and after treatment. They say, it take about 3 to 4 treatments to see the effect.

My 2nd appointment is set on a weekday because on my skin it is hard to notice the dots, unless you come very close to my face. I have pictures, but haven't had a chance to edit to post, yet. The cost is too much, I wonder the machine itself costs that much. Since some scars are little deep, I am getting 8 treatments, 2 sets of 4 with 2 months of gap between these two treatments. Normally you need only 4 treatment, but accoring to the sales person I need 8 (sure, like I believe that). Anyway, I just want to look handsome again..lol so I didn't care going through 8 treatments.

I am attaching some pictures, there are more, but...

2 Feb 2012

I am attaching some pictures, there are more, but I thought this is enought to see what's like the days after.

5th Day after 2nd treatment: I think the 2nd time...

7 Feb 2012

5th Day after 2nd treatment: I think the 2nd time healing was faster. Almost all spots are cleared.

Got the 3rd treatment couple of days ago. Since I...

5 Mar 2012

Got the 3rd treatment couple of days ago. Since I wasn't seeing any improvement after two treatments, they changed the level from B-32 to A-48, which is the top. The lady was doing did few spots couple of times over it. It was little more painful and down time is longer than pervous ones. However, I noticed the grids start to disappear on the 4th day.

After 3 treatments(4 Months), I am starting to...

24 Apr 2012

After 3 treatments(4 Months), I am starting to think that it was just a waste of money. I don't see any difference. The only thing it does help to remove the top layer of your skin, but that even doesn't cost $2000. There are many other ways to peal your skin.

Last week I got my 4th treatment. Now all the dots...

29 May 2012

Last week I got my 4th treatment. Now all the dots are cleared. ... Well I am not expecting results like the laser, but I expect what I was told, after two treatments you will start to notice difference. Well, after almost 5 months and 4 treatments, I should have seen something. On the 3rd treatment, they decided to go up higher because they weren't seeing anything from the last two treatments. So they decided to set the settings all the way up, and went through some spots more than once; fortunately I didn't get any scars from it.
On my 4th treatment they kept the same settings. ......looking at the pictures I have take before treatment.... :-(

Jason T and to others, My 1st and 2nd...

29 May 2012

Jason T and to others,

My 1st and 2nd treatments were set at level B-32.
3rd and 4th treatments were at level A-38.
I never used any cream before treatment. 3days after the treatment, I just used water to keep my face fresh and applied some lotion, the one doesn't have much acid in it. Read the label to know what's in the lotion if you are buying.
When you do at A-38 the pain is little stronger, but could still tolerate.

Couple of weeks ago I got my first...

30 Jun 2012

Couple of weeks ago I got my first Microdermabrasion. I don't anything else to update here, everything is just the same.

Thanks for everyone's support. Otherwise this page...

26 Jul 2012

Thanks for everyone's support. Otherwise this page would have been pretty boring. Well, since some people, who are in this business, wanted to claim that eMatrix does "Miracle", I thought I post a new picture. I just took these 2 pictures few minutes ago. This is after 7 Months 3 Weeks and couple of days. You could be the judge and see if it has changed any.

I don't want to spend too much time updating the...

23 Oct 2012

I don't want to spend too much time updating the post, but nothing to say. However, wait for my review in Feb 2013. I have lot to say about this whole treatment experience, but I think I should wait till February 2013. You will appreciate it.

This might be my last post as I have had my last...

27 Feb 2013

This might be my last post as I have had my last treatment last month I have seen all the effects and waited more than a year. THIS IS TOTALLY A WASTE OF MONEY! In my case and mostly in anybody else's case the effects won't last more than two - three weeks. The effect you get out of this treatment is not what you want to present in front of others. At first interview they claimed that I will have NO SCARS on my face by the end of last treatment and will start seeing the difference after 3 treatments. All that was a total LIE! Even after 5-6 treatments they tried to convince me that they are surprised to see no results. In addition, they will contact the main office and tried to do something, which was a total garbage. For my 7th treatment I had a different technician, and she even said that there is no difference by looking at the before pictures. So basically, I gave them $2000 to torture me 8 times.

It doesn't matter what type of skin you have, the treatment doesn't have the power to penetrate under your skin layer or top to re-grow that damaged part.

If anybody doesn't believe my statement and have money to spend and want to feel the pain ... go ahead ... go for it. You are not going to see anything different. If anyone says that I am wrong...question them.. they most likely work for this!

Great review?

Comments (101)

Sort by

fiocchi1 7 Mar 2013

american lazer is just out to make money, be smart don't waste your money, did nothing, when you first get your skin is nice for a month or so , and really not much difference but then nothing, just a waste of money, and don't belive a thing american lazer tells you. we should start a class action suit , because of the lies and false promises. please save your money and save yourself the pain. I AM SORRY FOR PEOPLE WHO DON'T LISTEN

BK-Indian 8 Mar 2013

fiocchi1 / happyderma, Yes we should take class action suit for these kind of lies. At my last visit, the girl who lied to me before making the payment was there and just smiled didn't come to ask me about the treatment or anything, just disappeared in few seconds, like didn't want me to ask questions. The last time I saw her, she said, I will contact the main office and make sure you get your money's worth. This is very unusual.... I am not too mad because I doubted this before paying them and trying, but the reason I went for it was because there were no people who have tried, especial an Indian, with real scars. If anyone reads this postings and still tried to get this treatment at any place, I don't /won't feel sorry for them.

happyderma 27 Feb 2013

BK, same exact experience here. We were lied to, tricked into this ematrix BS. We feel robbed of our time and money. It sucks that there're such greedy people out there who preyed on us by making false promises. I'm sure THEY KNOW IT DOESN'T WORK.

MyFairLazy 12 Dec 2012

I am new to this thread and as I was reading the comments I was thinking the same thing that other posters were saying about one particular poster although I had to use my context clues because apparently most of them were deleted. :) Anyway, I am almost positive the "person in question" is promoting eMatrix. She sounds like an employee of American Laser Centers posing as "a regular person whose second language is English" (yeah right) Both American Laser Centers I've been to (2 in different states bc I moved and was able to continue my treatment) are extremely pushy in making you buy their procedures and products that haven't been proven to work yet. And her quote "I don't have acne scars" and "my face is smooth as a baby's behind" makes you want to say "then you don't know what I'm going through". I've had this experience with many dermatologists, plastic surgeons, and estheticians who want to prescribe medicines, perform lasers and injections, and sell peels and creams, respectively. No one seemed to know how or have a desire to solve the problem. In fact, I think in many cases, it was less apathy and more lack of knowledge. Sometimes I felt like I knew more than they did about the less popular procedures. I had a dermatologist inject my cysts with cortisone not realizing that it was a short term solution and caused deeper scarring down the line bc it broke down good collagen, and did more harm than just acne alone. In my experience with American Laser Centers, their hair removal and resurfacing lasers were expensive and did not work for me, microdermabrasion made my skin look good for a day, and they stopped returning phone calls and emails with my questions and concerns once I turned down the eMatrix. For $5000 they should have at least faked that they valued me as a customer. That was years ago. I still pay monthly for procedures that never showed any improvement. Then I had the derma fillers from a local plastic surgeon and it lasted less than 2 months. I believed I might be one of the lucky few whose filler lasted a whole year. I know silicone injections are supposed to be permanent but I am hard pressed to find anyone who will not promote the more popular and temporary fillers. $500 later I was back at square one. So after years of avoiding mirrors and social events, I took matters into my own hands. I bought a $30 (1.5mm) derma roller from the Internet (you will see many people advising against "cheap" derma rollers but the professional grade ones are not available to anyone who isn't a clinician so what choice do we desperate few have besides finding a clinic that even performs it-one dermatologist I talked to never even heard of it). I also use Tretinoin (ONE good thing my Dr prescribed) and Vitamin E oil-it's an antioxidant and must be the natural stuff: D-Alpha tocopheral or tocopheral acetate, not DL-Alpha bc that's synthetic and not good for skin. I also read where Vitamin E and C work best when put together so I have a separate Vitamin C cream that I use with the Vitamin E oil. The roller literally worked the first time I used it although I also read where that's just the micro-swelling and will go back down. I have two big rolling scars on each cheek from cystic acne. The one looks like a knife wound - it's long and vertical under my cheekbone and the other is shallow and the size of a small lima bean and right smack in the center of my other cheek, it casts shadows and adds years to my face. I also have a few small boxcars on my jawline that aren't too obvious and therefore less of a concern. And one big cyst decided to settle on the right side of my mouth and is now a crease that looks like a deep frown line-FUN! I must say that $30 derma roller from ebay + $100 (Vitamin C cream from a skin care web site was pricey but I was desperate and now I'm thinking I probably didn't have to pay that much although I love it-it actually makes my face glow and plumps my skin but I don't know if I am allowed to mention the brand name) + $2.50 Vitamin E Oil from a drug store + Tretinoin $3 insurance co-pay = $135.50 as opposed to $5000 It's been 5 days since I used the roller and I still see improvement. I think it's because my scars were so wide and shallow it responded well. The frown line one is still there but has improved. Even if the initial results don't last, I still believe this, along with Vitamins A, C, and E is the best and least expensive collagen-producing and long term solution. Don't give those laser centers another dime. I've read more negative comments about personal experiences with the laser whether it's Fraxel Repair or Restore or the E-matrix and the positive ones are usually either someone who saw just a small improvement or fake comments. The V-beam is the only one that seems promising but that's for surface imperfections, (sun damage, hyper pigmentation, uneven tone) not pitted scars like I have. Or had. Here's to hope :)

Megan P (Community Manager) 25 Oct 2012

Thanks for letting us know that you plan to update in Feb. We'll be looking forward to hearing your thoughts then. :)

ehmakeup 21 Oct 2012

Hello, I received one ematrix treatment so far... I didn't have any noticeable scarring, sun damage or wrinkles to begin with but I did wanted to change the texture and to minimize the size of the pores around my cheeks. I have to say that I AM COMPLETELY SATISIFIED. I received the B-32 program and it took me 8 days to completely heal. The redness went away after two days of the treatment and the grid-like appearance and little scabs disappeared after 7 days. Today is day 12 after my treatment and face literaly feels like a baby butt! :-) My after care was extremely strict though! Everyday I would cleanse my skin with a gentle lotion-type cleanser (I used Pevonia brand), then Jane Iredale hydrating mist, then an emollient cream (also from Pevonia), a drop of organic SPF during the day, then on top Dermarest (a medicated moisturizer for sensitive skin) non-steroidal with 1% pramoxide HCL (helps to rebuild skin barrier properties and its also a topical analgesic anti-itch). I would do this TWICE a day. I would spray the hydrating mist a couple of time more a day. AFTER CARE IS JUST AS IMPORTANT if you want to see results!!!! Also, after each treatment, results will continue to be seen for the next 6 months... Think about it. For how long you have had those blemishes? Have you been taking care of your skin prior treatments? What home care you have been using prior treatment? Alcohol is not a home treatment, you will only make things worse in the long run. You need at least the three steps: Cleanser, Toner, and Moisturizer. And regular facials are a must, since we live in an environment full of environmental toxins and what not. Also, drink plenty of clean water: Spring water is best. Eat clean, no smoking, no alcohol drinking, wear SPF at all times... All of this play a huge role in the healing process.

BK-Indian 23 Oct 2012

Hi ehmakeup, You said this is your first treatment and it's been only 12 days when you post this, but you know the results will last for about 6 months? You know that for sure and not even curious.... I am just wondering how do you know that for sure and you are explaining like "... non-steroidal with 1% pramoxide HCL..." Everybody is talking about acne scars and you are discussing about treatment on a clear skin. I hope you are not trying to sell or get publicity for this service here. However, if you are happy we are happy that's all it matters. I didn't want to reply the first day when I saw it, but now happen to read it again, just so curious to know.

happyderma 23 Oct 2012

BK, that's a good question. How can you tell that it'll continue to work for 6 months when you haven't experienced it? I think she meant that she was told it'll last for 6 months. Also, I wonder if all those aftercare products are helping with smoothing the skin and minimizing the pores. Ematrix is an expensive choice for those. I've been using Paula's Choice 2% BHA to minimize my pores and make my skin smooth and it really works! If I skip a few days without using it I can feel little bumps when I wash my face. It has mixed reviews, because if it works for you then it really works! If not, then too bad :(, but it only cost $20

happyderma 23 Oct 2012

ehmakeup 26 Oct 2012

Nope! I'm a regular gal and I'm happy with the way it looks and feel! :-) my boss noticed it the other day as I had a few hyperpigmetion on the left side if my jaw line and they are barely visible now. It's been almost 4 wks and I doubt I will need another treatment. How can you upload pics thru this thread?!? And yes, after care is *extremely* important. Same with any skin care treatment you do - home care is just as important as the actual procedure!

ehmakeup 26 Oct 2012

In regards to the 6 moths comment... I'm talking about the collagen production after a treatment like this. The collagen will continue to be produced after a procedure like this for the next following 6 months.

ehmakeup 26 Oct 2012

Sorry for typos : English as a second language + mobile texting = not a good match! :P

MyFairLazy 12 Dec 2012

Ehmakeup is definitely promoting the ematrix as well as other products- she sounds just like the people at American Laser Centers- such a pushy group of people selling products that haven't been proven yet. And her statement "I have no scars"... then stop right there because you have no idea what we're going through. My experience with American Laser Centers and ematrix- no result, lots of money. Success for me (I have rolling scars and uneven texture from years of cystic acne) came from a $30 derma roller, over the counter vitamin C and E topicals and Dr prescribed Tretinoin cream.

BK-Indian 13 Dec 2012

MyFairLazy, I am very happy to see that you are sharing your experience very openly and as some of us you have recognized "fake" posts too..GOOD! I totally agree with your other long post :-). I have more to say, but I will find time next week.

Health247 31 Jul 2012

I don't see any pictures attached. I had a dermatoligst also recommend Ematrix for my mild acne scars and melasma. Its somewhat new technology, so I'm waiting to see how people like it.

P.S. I'm 41 half Asian half German :-) fair complexion

Gena

mysterymate 31 Jul 2012

well from personal point of view and previous experience all i can tell you is no. the reason is because this technique is new and not alot od dermatologist even heard of perform and the statistic of patient who satisfy with the result are low. now if i were you i would went to more than one dermatologist or skin care center and have a consultation and see if anything spark your interest and make sure you mention about ematrix cause like i said some doctor doesn't even heard about it or heard of it but doesn't recommended because the result are not good. i wasted $3,000 for this useless treatment and my acne scarring wasn't severe at all and the result were dissappointed. sometimes the dermatologist you went recommended for you maybe he or she just wanted you as an experiment. but again you have to be pretty skeptical about this because its a new technique.

BK-Indian 1 Aug 2012

Health247,
I totally agree with mysterymate. It is better to consult with couple of other dermatologists. I went through my first set of 4 and waiting for my 2nd set. It's been 7 month, haven't seen any change. Some say that you have to wait for an year to see the results, but it is very hard to believe.

happyderma 30 Jul 2012

BK, I think we're on the same page. I appreciate people sharing their knowledge on the matter, especially from their research and experience. I just don't appreciate them being all condescending about it, that's all.

happyderma 27 Jul 2012

Sorry, Megan. I didn't meant to make this thread turn into an unpleasant one. I'm glad you deleted some of the previous threads that I posted since it seems immature now that I thought about it. Hopefully, we didn't scare people away. I did ignore the first offensive posting on July 20th, but the one today just got me all worked up :)

BK-Indian 27 Jul 2012

Happyderma,

I gotta say it was pretty funny reading some of your comments. I was laughing so hard...unfortunately I couldn't read the whole thing :-( By the time I got home to read it, it was all take off. (I sound like Dr. evil now ...) lol ...Well sometime you gotta do things to make others, people who try to degrade others, understand. I am not going to start this since everyone is calmed down. I understand and you are right about the July 20th posting, I wanted to say the same thing, but then I thought about it; so asked her to post her before and after picture. Instead of giving us a picture, kept telling saw difference and bla bla bla....

Just my thought to everyone: Some people think getting higher education makes them brilliant than others, like they are studying their own things or others are studying what they have come up with. Great thinkers and brilliant minds really use their brain to understand, discover or invent, so that simple minds like us could study and understand (may be not) in school from what they have achieved.

Megan P (Community Manager) 27 Jul 2012

happyderma and Persian_GoodNEWS, this back & forth needs to stop right now. We are here to talk about and share our experiences, both good and bad. It is very important to us to keep RealSelf a positive place where people feel comfortable sharing without the concern of personal attacks. You will see in our community guidelines those are not allowed and will not be tolerated. We would love for you to continue to be a part of the community if you can do so in a respectful way. If you cannot, RealSelf may not be the place for you.

If you have any questions about this you are welcome to send me a personal message or you can contact our Support Center.

Persian_GoodNEWS 27 Jul 2012

-:- Message from RealSelf staff -:-

This comment does not follow our Community Guidelines and/or Terms of Service. We reserve the right to remove any post for any reason.

happyderma 27 Jul 2012

Basically, this is what I gathered from the postings:
1. We were told by the eMatrix providers that a package of eMatrix will reduce/diminish our scars.

2. We were convinced and trusting so we bought the package

3. Treatment began, then ended months later, but no such reduction or diminishing of scars anywhere to be seen

4. We complained that we were expecting some improvement by now. Had we known that it doesn't work after a package of treatments we wouldn't have bought it. They told us it's because of our skin and "Everyone's skin react at a different rate" and you "need more treatments, buy another package"

5. We don't want to get suckered into buying another package since they already lied to us once. If some good results were already seen then it would make sense to buy more, but that's not the case. They didn't tell us that by the end of the first package we might NOT see any changes.

If this isn't unethical sales tactic or a scam, then what is? I'm thankful that others are sharing their experience here because it would suck to go through this alone.

That being said , I'm still giving them a benefit of the doubt and wait a few more months before i post a review on yelp on the business and also a review here on realself.

If you come on this forum and start calling us "uneducated" and such then it's obvious that your educated self was never taught, in school or by your parents, to respect others. Just because you had a bunch of plastic surgeries and googled a bunch of times don't mean that you're smarter than us. Get off your high horse and learn some social skills!

BK-Indian 27 Jul 2012

You are right Happyderma. How can you trust someone when their first statement wasn't true. I still remember what I was told at the first visit, you will start seeing difference after the 2nd treatment. After the 2nd treatment the statement changed, may be because it wasn't strong enough. Let's do it at higher level. So now set all the way at the top the machine is capable of, SHOULD SEE SOME KIND OF RESULT at the end. Then at the 4th visit the statement changed, it takes a year to see results.... Like you said, I am 100% sure after a year it is going to be different, "you need to buy another package to see the results." If 8 treatments didn't change 0.00% from initial state, why another 8 or 16 treatments will change 100% all of a sudden.

I wish that we are all wrong like you said, "I'm still giving them a benefit of the doubt and wait a few more months ...."

mysterymate 27 Jul 2012

lol totally agree i like the traditional lasers better. some of my friends have lasers perform on them and the results was amazing. and for the ematrix, yea they will continue to lie to you until you realize you're so screwed up and its won't even worth it.