Fraxel Laser: Stories

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Fraxel Gave Me Long Term Damage - Indianapolis, IN

  • posted 1 year ago
  • updated 1 year ago
  • Not Worth It
  • Cost: $1,000
  • Indianapolis

I had fraxel laser done in November 2008 to...

I had fraxel laser done in November 2008 to address some shallow scarring on my face. My settings were 35mj/8density/8passes. I did a lot of research and asked my doctor about the negative side effects and I was assured this was a safe procedure. She also told me that it would help me with my melasma so I decided to do it. I have been living in regret since that day. I have been left with bad/rough skin texture (as if my pores doubled in size), and I have terrible discoloration on my face, it looks as if my face is 5 shades darker than my neck. I also now have severely dry and dehydrated skin and weird bumps everywhere. The scarring is now more noticeable than it was before. I am devastated by the results of this laser, I wish I didn’t have it done.

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Comments (39)

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starling363 29 Jan 2013
l am on here looking at fraxel and being turned off very quickly..the probs i have are from a tca peel...wouldnt touch that with a 50 foot barge pole...so many things can go wrong..fraxel looking the same.....
loopyloo 12 Dec 2012
Here are some helpful tips ive picked up on the way. 100 per cent hyaluronic acid is the worlds most affective humectant great for smoothing outh skin retaining water and the worlds most affective moisturiser. another humectant which is by far the most common used but not as affective is glycerin make sure u dilute it. Ceramindes are great for repair the skins barrier. and dermalogica has a great skin barrier cream. dimethicone is also another humectant also good for skin barrier and sodium pca. squalane oil is a great moistureiser and also something that your body produces and can sometimes not produce enough which leads to dry skin. hope this helped xo
clonakitty 3 Nov 2012
I read your story and am experiencing similar issues...did the doctor's say anything about the dry skin or what you can do to treat it. It's almost two years on for me and it's difficult to walk in the wind because my face constantly feels chapped. It's been a nightmare for me too, I know what you are going through
Julie57191 3 Nov 2012
No Prevea Plastic surgeons gave me no help at all. I wish I could help, but I don't even know what to use on my skin except what I read on the internet. It's been almost a year now and my face just gets worst. I hope yours gets better!!!
clonakitty 3 Nov 2012
I hope so too, I use castor oil, coconut oil, vaseline...it's really awful. I just can't believe my face no longer can retain any moisture...I'll let you know if I find anything that works for me.
Biggest Mistake of My Life 13 Sep 2012
Hi Lily,
How are you doing? Some one said you are considering a class action law suit, I would like to do that also. How is your face, and what would you suggest for texture problems? Thank you, Julie
JULIE HERMANN 25 Sep 2012
Hi Lily,
How are you doing, think about you often, since I have the same issues? I think about dying lately, because I just don't know how much more I can go through. My face gets worst everyday, and I'm so depressed. Hope you are doing better. My thoughts and prayers are with you.
FSRB (RealFriend) 10 Sep 2012

Lily.  I've had a TCA peel and plan to do another soon.  Yes there is hope!!
Lilly2 10 Sep 2012
Try going to this site and look for instructions on filing http://www.fda.gov/MedicalDevices/Safety/ReportaProblem/default.htm

Also, you can submit a file against the manufacturer thru the better business bureau. A representive from the bureau will send you updates about your claim and let you know when it was filed/submitted to the manufacturer. Once a claim is submitted the company has to keep it on file for a very long time. Therefore the more people who report adverse events from this laser the more serious they will take the claim. From what I found out from cosmetic medical device FDA submissions is that they don't always have to go through testing. If the company can say that the new device is comparable to a pre-existing device then it can get pushed through by a "comparable" method. Fraxel was compared other laser devices, however it went much deeper into the skin in a "fractional" manner. It's been a while since I read the submission report for fraxel but I was shocked to find out that there was basically no significant testing on it, and it was heavily marketed as "the safest proceedure out there". The regulation on these devices seems to have fallen through the cracks. Please report, they will start to add up.
Lilly2 10 Sep 2012
http://www.bbb.org/
Lilly2 10 Sep 2012
Biggest Mistake of My Life - Just try to hang in there day by day for now. Use lots of sunblock and take really good supplements for your skin. Try to find a way to reduce the emotion associated with it (trust me, I know how hard that is). I can't tell you how much I've cried over this but I'm in a much better place now. I'm just hoping that the TCA peel I plan on doing will help... it might take a few of them but at least there is hope. Good luck to you too. I will also keep you in my prayers. Lilly.
Biggest Mistake of My Life 11 Sep 2012
Thank you Lily, I will try the TCA peels. I will also keep you in my prayers and file a report.
mistakeofmylife 30 May 2012
I'm iving the same nightmare as you are, and really don't know what to do either. The lies I was told by Prevea Plastic Surgeons in Green Bay concerning this procedure makes me sick to my stomach. I was told absolutely nothing could go wrong and I would be perfectly fine in 7 days. 7 months later I look horrid, and wonder if it's worth going on, because I don't go anywere anymore. How do you get through the days.
Lilly2 6 Jun 2012
What I would recommend first is to see your doctor and ask for something to help with the depression, that is what I had to do and it really did help. I took the lowest dose of Prozac and it was just enough to help with the obsessive thinking of what happened to me. After about a week I started to feel better and getting some of my courage back. I also recommend counseling if you have that option. I was carrying around a lot of regret and it was just eating at me. As far as my skin, I am still working on it and hoping that in time it will get better. I recently had a consultation with a plastic surgeon and she recommended a 35% TCA peel to help with the texture issues. This is more invasive than what I would normally do, but I’m hoping that it will work. I’m waiting till the winter to do it so that I won’t be in sun much and risk making the discoloration worse. Something you can do is look in your area for dermatologists/plastic surgeons and see who has free consultations. Then see who you feel comfortable with and trust based on what they recommend and how they treat you. This way you are still looking for a solution, but you aren’t out anything. Feel free to message me anytime you need to. I will definitely post if I find something that works.
Lilly2 6 Jun 2012
I would also recommend filing an adverse event report with the FDA.
Biggest Mistake of My Life 7 Sep 2012
Thank you so much for your advice. I have been in counseling and went on anti depression drugs to get through each day. I'm just angry now that the doctors and the staff lied completely about this procedure to get my money to pay for this horrible laser, that deformed my face for the rest of my life. My heart goes out to anyone that goes there because if they lied about this procedure, how many other people have they lied to not only about this procedure or other procedures and are living deformed, and dying inside. I went to them to look better, all I had was a mild case of malasma on my checks, now my whole face is ruined. I still can't look in the mirror and do they care no, it was all about the money. They treated me worst than a piece of garbage, when they ruined my face and didn't know what to do. On my birthday, the doctor send me a nasty letter, saying I was in non-compliance because he tried to talk me into a new procedure a several months later, but wanted me to pay him another $550.00, I was so desperate I almost did it, but I had called several others doctors who I was seeing and was trying to help me and told me that they didn't think that it was a good idea, because they lied to me about the other procedure, and was probably lying to me about this procedure also. I decided they were right just more lies for more money. They also stated in the letter because I didn't have this procedure they no longer wanted to see me. We'll I had to go to around 30 other doctors after the procedure because Prevea Plastic surgeons would not help me, they couldn't even answer simple questions like can I exercise I don't know, which was the answer to all my questions, and I believe they really did not know, or did not care. They even suggested I go to another Plastic Surgeon and recommend one, which I was told not to go to the one he suggestion by several other doctors. This is how Prevea Plastic Surgeons treat there patients. How they could even write me such a nasty letter was extremely cruel, but I found this out along time ago. I had found several wonderful doctors in Green Bay, dermatologists, and plastic surgeons, and were willing to help me and answer my questions, and they don't even use that laser. The only thing Prevea Plastic surgeons cares about is the money, not the people they are working on. My suggestion to everyone is go anywhere but there. I has been 10 months now and my complexion just gets worst, but I'm trying to go on, but I will never be the happy go lucky person I was before. Loved to go have fun, now I very seldom go anywhere. I'm trying little by little, and hoping day bay day maybe someday I can get my face to look a little better. If anyone knows anything that can help, please, please let me know. Thank you again Lily. I pray for you also. How do I file an adverse event report with the FDA?
Biggest Mistake of My Life 7 Sep 2012
How do I file an adverse even report with the FDA?
xoxoxo 11 May 2012
I am sorry Lilly to hear that. I hope you find a good esthetician to start working on your skin texture/ discoloration and building collagen and maintain your muscle tone. Plus the use of anti-oxidants internally and externally. It will take a while but you can get there.
Lilly2 26 Apr 2012
Sorry Holly, I can't recommend this laser to anyone regardless of where its done. It has really brought a lot of heartache and embarrassment into my life.
Holly ng 5 Mar 2012

Hello LiLly I'm considering getting fraxel laser and I live in Indy as well. Can you tell me what dermatologist / cosmetic center you went to ?

winniesx7 3 Mar 2012
Can I ask what type doctor did the Fraxel treatment? A dermatologist?
Lilly2 8 Mar 2012
Yes, a doctor treated me.
Lilly2 10 Sep 2012
I actually found the Dr. on the Fraxel website.
5087anon 28 Feb 2012
I had the same problem with fraxel:repair and I'm not two years out from the procedure and still have bad/rough skin texture and 'micro hole scarring' on parts of my face.
FSRB (RealFriend) 17 Mar 2012
Have you tried any products or additional treatment?

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