I have a bbl review but since I changed my...
Through the bbl reviews I have "met" some amazing women and I hope to do the same here
A message from the Doc
Dear patients: I want to thank you for being part of my practice. First of all, I want to apologize for any inconvenience you might have had, if at any given time, you have not been able to communicate by phone with my office. Our practice has undergone an unprecedented growth. For this reason, we have implemented a new text system where you can communicate during business hours to one of our live operators. The number to text any concern or question is 936-760-2696. I hope to serve you in the nearby future to satisfy your desired cosmetic needs. These include the hourglass tummy tuck, the wonder breast lift, the wonder breast reduction, and buttock augmentation with high volume fat transfer, among other techniques that I have invented. Thank you for being part of my practice and God bless you all. Truly yours, Wilberto Cortés Plastic Surgeon
Be patient, they are working on it
Wow that was quick!!
Anyway THANK YOU Ms Lucy for such a quick reply!
Feeling secure with Dr Cortes, I'm watching MzPhatBootys transformation closely, even got the chance to talk to her the other day. Such a a sweetheart.
I'm still maintaining weight at 158 but haven't been pushing nearly as hard as I have in the past. I'm not worried though, I've never wanted to be small. I've always thought "thick" was sexy. At 5 ft-ish and 158 lbs I'm ok with the way I look. Not happy with the skin apron or the stubborn fat around the bra area but I know Cortes is fixing to take care of that.
I don't know about y'all but I'm constantly pulling and tugging on everything trying to imagine how I will look after. I think I will probably return to Dr Cortes later and get a BBL but for now this stomach was my main concern. After losing so much weight I wanna look like they thick n sexy chicka I see myself as :)
Almost forgot to tell you....
AS POSTED ON "ANSWERS" BY DR CORTES
The refund policy for surgery depends on the surgeons practice. In my practice, we refund everything except a $500.00 deposit to save the day for surgery. Remember, if you cancel within 24hrs the surgeon will be losing a potential day that he can use for another patient.
Wilberto Cortes, MD
Wilberto Cortes, MD
Houston Plastic Surgeon
5.0 out of 5 stars 236 reviews
However I was informed that if I cancel, 30% will be "non-refundable". That's $2100.00 HUGE difference
starting to leave a bad taste in my mouth
ok so as some of you know, I originally scheduled a BBL for sept 20 2013 in late summer of 2013 at which time I paid my 500 NON refundable dep. Quite some time before my actual surgery date I changed my surgery to a TT for april 22 2014 but was told I had to pay that 30% of the surgery which comes to $2100. As yall know I have been preparing and very much looking forward to my surgery. I had lined up all travel plans for it, my family had already requested off to help with my children and my after care had already been arranged. Well on this past Friday I was served court papers stating I had to be in court on April 21st and that I would need council. I tried my best on yesterday (Monday) to get this date rescheduled with the court and was unable so yesterday afternoon I emailed Dr Cortes office to let them know I need to reschedule. This morning I got a call from Ms Lucy stating that since this was my 3rd time to reschedule that I needed to pay Dr fees in full?!?!? Ok but its NOT my 3rd time rescheduling. So she explained that anytime they enter your name on the schedule (including the FIRST time, its considered a reschedule). OK?!?! SO I figured rather then "re-schedule" I will cancel and call in when I am SURE I can make it. But WAIT. UNLIKE what Dr Cortes said that the $500 NON refundable deposit is the only thing they hold, Ms Lucy says office policy is the the 30% is NON REFUNDABLE!!!
I offered to fax over the court papers since these are extenuating circumstances but she didn't need them.
I have spoken out for Dr Cortes and his office, knowing he was in a transitional phase but this is just plain messed up.
So if I Cancel I lose $2100 even though Dr Cortes said only $500 was non refundable. And since what I had saved to pay the remainder for the surgery is now paying a lawyer. I would need a few months to get that back saved but according to the office I only get 30 days to pay. Wow just wow.
I really do want Dr Cortes but
Janiris to the rescue.
I completely understand that Dr Cortes office is going through and insaine boom right now and Im very glad that Mrs Janiris contacted me to clear things up but I really hope he gets his office situation handled soon. Its seems to be becoming his downfall. Customer service is such a vital part of any business and "customers" can be lost at any level of the process. I think it gets forgotten that this very much is a two way street. Dr Cortes has his time, staff, supplies and money wrapped into each surgery but we also are investing our time, money, hopes and trust into him.
Thanks again to Ms Janiris, for clearing things up
Dr Cortes skills not in question
theres just no way..
So I was wondering what are my options?
Ive heard of people "buying" earlier dates, I also know that Dr Cortes himself posted that ONLY 500 would not be refunded but I was told that someone else had a hard time of getting what she had paid in refunded also... so what do I do......?
I WANT this surgery and I DESERVE this surgery but without a doubt in my mind my kids come first and until this is all settled I just cant afford it.
Cortes Text line..
ok has ANYONE been able to contact dr cortes office?
$2100 in and I cant get a reply.
Finally I get a call!!
back at it....
you're kidding me right
I had one consult in which I paid the deposit. My date was canceled WAY in advance. You have not done ANY services for me. Refund my money.
Please know I will not just go away
*8/19 sent a certified letter (letter rejected on 8/21)
*emailed 8/22 8/25 8/27
*text 8/26 8/27
*contacted Janaris via RS 8/26
*faxed 8/26 (attempted to fax again today 8/28 and include previous confirmation sheet but got "no answer")
* spoke with office/ phone 8/26 8/27 (on 8/27 was told Janaris was there earlier but isn't now??)
let me first say...
And if/WHEN I do receive my refund I will let each of you ladies know he did the right thing, and I will gladly be deleting my blog and moving on with life. Until he does do the RIGHT thing I will post each and every detail of my ordeal in a very open, clear, and honest manner, because that's what this is all about right.... Our experience.
The saga continues...
I have been in contact with Janiris and am trying to handle this issue in a civil manner. I have not however been given any real answers to my questions other than straight up avoidance?!? I am, though, keeping track of every email, text, letter and phone call. It is really unfortunate that it has come to this.
Ladies please continue to pray that Dr Cortes does what he SHOULD.
Stay tuned :(
one after another
Hello to Dr Cortes office...
Funny thing is ladies I can email and call and text and get no answer but as soon as I post here I miraculously get a call or email....
really? so now just no answer?
I contacted Dr Cortes office via certified mail. Delivery was attempted on 8/21 but rejected.
Emailed his office 8/22 requesting refund
Resent email 8/25
I attempted to contact Mrs Janaris via realself on 8/26 and also sent a text on 8/26.
I did receive a call from Lucy on 8/26 and was told that she was unaware of any attempts to contact the office. So I faxed the letter that had been denied through certified mail.
On 8/27 2:13pm I called I called for Janaris and was told she was there that morning but had left for the day.
also emailed on this day
On 8/28 10:30am I called and was told Janaris was not there and I needed to call in the afternoon
At 2:55 pm I called and was told that Janaris would not be there at all today.
On 8/29 at 9:42am I called and was told that Janaris was again not in the office
Same day 11:13 am I finally get Janaris on the phone only to be told that she never got the messages, text fax, letters or anything and that she had been on vacation for a week and it was her first day back. (Keep in mind I was told 2 days ago that she was in the office) She said she would forward me the paperwork I signed and that they don't refund. I pointed out to her that Dr Cortes himself stated that the only portion non refundable was $500. To which she accused me of "altering" the post made on Realself. I received the email with the forms I signed and I emailed her back with my reason for canceling and pointed out that their policy that I signed doesn't state "No refunds" and I included the Statement from Dr Cortes about only $500 being non refundable. She replied by stating I need a medical reason to cancel. I told her that My MEDICAL reason is that I do not believe Dr Cortes recent sub par work is my best health to go forward with surgery. To which she replied I need a Drs note...... Ok again the policy states NOTHING about a Drs note.
I again contacted the office on 9/3 stating that their policy did not state I needed a Drs note to cancel. No reply
Resent email 9/5 No reply
Resent email 9/11 No reply
Resent email 9/12 No reply
Resent email 9/16 STILL no reply
To me this is such a simple issue. Keep my NON refundable deposit. RETURN my payment for services that were not rendered. WHY oh WHY is your office making this so difficult?
full of crap
how do you find out who a Drs attorney is?
Dr Cortes office...
If you have my money and TO YOU I am still considered a patient then WHY OH WHY do you refuse to speak to your patients?!?
anyone live in Houston?
Please inbox me.
I hope and pray that you ladies do your research. This man is lower than low. Greedy and heartless.
ladies SPEAK OUT
I was scared of the backlash from Dr Cortes office so for awhile I didn't post the full details here but how are others supposed to make informed decisions if we don't let them know. Post your FULL and TRUE reviews here and on other review sites so these people know what they are really getting into.
yet another day
Really hung up on me
Dr. Cortes office hear me loud and clear I will not shut up you have done the wrong thing you have not completed services for me you owe me my money I will scream it from the mountaintop and post on every single person's blog and every single review I can find. I will scream to everyone who will listen how you have done me wrong. You don't treat people this way. I work hard for my money and you have not completed any services. You do not prosper by being greedy and deceitful
Dr Cortes HIMSELF ...
Dr cortez cell
Do bad and it comes back to you....
ok below was my original post.... now I'm just flaming mad because the office refused a certified letter I sent, refused to answer emails or text. How could anyone expect to go through a surgery with full confidence when I cant even get in touch with them PRE surgery. Dr Cortes was very genuine. He seemed to care about my wants and concerns. He patiently answered all my questions and I had A LOT. I've followed several of his patients and I think his work speaks for itself. After following current patients I see he gives each person what they want as long as you are realistic. I also like that his before/after pics show real results due to him taking them once most swelling has gone down.