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So happy I didn't chose dr cortes!!!!!!

ORIGINAL POST

So far I'm 194...I was 215 so I've came a long...

MSDREA
$9,500
So far I'm 194...I was 215 so I've came a long way! I'm trying to get to 170 by April 15th which is my surgery date! I have no kids and I'm 26 years old...my fiancé is very supportive if me. I could if went to ant doctor in the word but decided to go with Cortes. His results are amazing and I can't wait. I will keep you guys updated on my weight loss and experience with Cortes and staff.

MSDREA's provider

Wilberto Cortes, MD

Wilberto Cortes, MD

Board Certified Plastic Surgeon

4.5 | 842 Reviews
PROFILE

Replies (13)

February 4, 2014
Welcome and congrats
February 4, 2014
Thank you!
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February 11, 2014
In the same boat. On this weight loss journey so I can be closer to 165-175 for preop. I'm trying to get my date moved up to April from May. We may run into one another
February 11, 2014
I'm actually holding up to my end of the bargain....weight loss coming along great! I weigh 189 and will like to hit 175 by April 15th...I was told I should stay where I am far as weight by Lucy....for some odd reason I think dr cortes doesn't look at pictures and she just give you her own opinion. I really hope that's not the case LBVS! I'm just hoping for a better body! A half top is preferable
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February 13, 2014
I wondered the same thing
February 16, 2014
Got to say Im starting to have doubts about choosing Dr Cortes clinic for my surgery. He may be a fantastic surgeon, but dealing with his office is worst than having teeth pulled. Without anaesthetic!!! If Dr Cortes's staff are this 'attentive', and I do use the word loosely, BEFORE I pay my fees in full - I shudder to think how they will respond after they have my money. While I understand and appreciate how very difficult it is to make a busy medical practice run smoothly (I work in one), providing quality patient care should be paramount. Communication over the phone and by email is just as important as the face-to-face communication. Especially for patients like myself, who are from out of town. We are nervous enough as it is about having surgery, about spending allot of money on cosmetic procedures (my surgery is costing over 15K), and about choosing the 'right' surgeon. From first contact through to recovery, patients should feel comfortable about their interaction with the clinic, and so far my experience has been less than positive.
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February 16, 2014
My feelings Exactly. I am more than confident in dr cortes skill. BUT it is difficult to get a response to an email or phone call which is definitely disheartening. When you are already nervous about such a major surgery it would be nice to not go months with unanswered questions. At the same time this is the person responsible for your LIFE. So you definitely don't want to keep calling or emailing over and over. I know he recently implemented a text thing so hopefully that will work out.
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February 16, 2014
@london girl, please start a personal page so we can follow
February 17, 2014
I've never had a problem with getting through! I might not get my questions answered ASAP but I do get them answered even if I have to make a second call. Wow 15k is a lot of money what are you getting?
February 17, 2014
Im getting a BBL and breast lift/implants. I really would like to get back a little of what I had before having children. :-)
February 13, 2014
Dear patients: I want to thank you for being part of my practice. First of all, I want to apologize for any inconvenience you might have had, if at any given time, you have not been able to communicate by phone with my office. Our practice has undergone an unprecedented growth. For this reason, we have implemented a new text system where you can communicate during business hours to one of our live operators. The number to text any concern or question is 936-760-2696. I hope to serve you in the nearby future to satisfy your desired cosmetic needs. These include the hourglass tummy tuck, the wonder breast lift, the wonder breast reduction, and buttock augmentation with high volume fat transfer, among other techniques that I have invented. Thank you for being part of my practice and God bless you all. Truly yours, Wilberto Cortés Plastic Surgeon
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June 1, 2014
Dr. Cortes office staff does need customer service training. I called for a follow-up consultation three days ago; and all I remember from the receptionist stressing to me was ...1. The procedure is over $10,000 and 2. He is booked all of July...sorry. Since I am onlynoff 3 weeks of the year, which is in July; I asked if I could be called or put on a list if someone cancelled. She did say yes; however did not take my name or make me feel confident that she even cared or would even put me on a list.mI am ready and I am now going to another doctor who wants my money and cares. Sometimes your business can get too big and many forget how they became so popular. Dr. Cortes, your office needs a more supportive and caring office staff and receptionist.
October 4, 2015
What doctor did you pick? I'm in Houston and I'm looking for a Dr. Who will do my TT & BBL all at the same time Dr.cortes won't.
UPDATED FROM MSDREA
6 months post

So happy I didn't choose dr cortes

MSDREA
So let me first say I would have killed to go to dr Cortes at first. I schedule surgery with dr Cortes twice. First time in April 2014 and second time August 2014. I had to cancel the first time because I had surgery and couldn't get my bbl. Ok cool. They kept 500 dollars of my money and I believe 30 percent which was 2200 and refunded me the rest. So I called back maybe two months later and got back on the schedule for August which I stated above. let me remind you I was still doing my research and been seeing a lot of bad reviews about dr Cortes. I've been ignoring them, but kept researching and realized I don't think dr Cortes is the doctor for me. So I called again and cancel my surgery. In order to get some of my money back I told them I paid them with the wrong credit card. I'm so happy I did because they wouldn't have gave me jack!!! So remember they kept some of my money from the first time which was 2200. Now one day I'm talking to Deanna and we having a cordial convo and she said something like the only way patients can get their money back is with a doctors excuse. I said really? Because when I cancel the first time I had a doctors excuse you guys kept my 500 dollar deposit and only refunded me 30 percent of my money while keeping a total of 2200. She said I'm so sorry about that speak to Janaris which is their accounting manger or whatever the hell she is. I've been contacting Janaris for two weeks now I kidd you not! Everytime I call she's not there or she left for the day. I can't help but to think I'm being pushed to the side and they don't want to talk to me about refunding my money.
They are so ridiculous !!! and I'm soooooooooooooo happy I didn't choose this doctor. His staff is so unprofessional and they honestly don't care. So many people is complaining about his surgery as well. Saying they have uneven stomach on lipo, back fat is being left on them and plenty other things. The sad part about this is that I have a 2200 credit with them from the fitst time and now 3000 from care credit I paid with them the second time.....which is under dispute as we speak! I can understand them keeping the 3000 because I cancel because I didn't have an excuse but not my 2200. I had a doctors excuse and they still not giving me my money back.
They are out for the money! And I hate I didn't do my research before. I guess it best to lose money then to have a disfigured body. Ladies I'm not the type to write posts or reviews on anything, but just be careful because everything seems all good when your not complaining but when you start to complain about something they are going to ignore you Especially if it has anything to do with money!!!!!!!!!!!!!

Replies (4)

July 4, 2015
Thank you for your post!!!
December 19, 2015
Thanks your post was very helpful :)
October 19, 2019
November 7, 2020
Why did you change your mind about using Dr. Cortes?