Horrible Experience With Dr. Lamonaco's Assistant Elizabeth -Houston, TX.
My best friend just got surgery from Dr. L and...
- 5 Apr 2013
My best friend just got surgery from Dr. L and referred me to him, so i contacted his office on today 4/5/13 to set a consultation. Elizabeth answered the phone and was very nice until she started asking me my history (my height 5'2, and weight 185) After I told her my height and weight, she then informed me that she would need to check my BMI to make sure I was not overweight. (I had been to another plastic surgeon and had gotten a quote for my Tummy Tuck and he had no problem with my weight.) I decided to check out Dr. L because my best friend said that he was great and she loved her experience w/him. Well after Elizabeth checked my BMI, she informed me that I was over weight and that I would need to lose 25-30lbs. I am 30 years old and just had a newborn baby on 8/1/2012 so I gained weight from the baby. Before my son i was 160 with a size 30 waist and wore a size medium in clothing from Forever 21 and that was @ 160lbs. I was perfectly happy with my size before my son and did not need surgery. I have had 2 c-sections my oldest is 7 and my baby is 8 months, which is why I need the tummy tuck. I informed Elizabeth that if I lose 30 lbs i'd be back to the weight that I was before I had my son, which then i wouldn't need the tummy tuck. I also informed her that i would prefer to see the Dr. and let him tell me that. She told me that he does not see patients who are over weight and that she didn't want me to pay $100 for a consultation for him to tell me that. I informed her that it was my $100 and i would be fine with that, but she still refused to set the appointment. My issue is as a person who answers the phone your job should be just to set appointments, not get into future patients medical history or weight. She also asked me if i had diabetes or high blood pressure, and I informed her that I did not and have not ever had either. I have a curvy shape, and if you see me you would not know that I weigh 185 lbs. I do not appreciate the treatment and am very upset and feel like I have been treated poorly. Further more my best friend is 160lbs and is 5'4 so by the BMI she to would be overweight, but her surgery was performed. I feel that instead of judging a person by their weight, they may want to see the patient before, because a person can weigh more and not be over weight, due to many reasons (muscles, body frame, etc.) Furthur more if Elizabeth is not a nutritionist or medical professional she should NEVER give anyone weight loss advice. Sad thing is that Dr. L probably doesn't even know what she is doing or that she is causing him to loss countless of patients and money. Also my suggestion to Dr. L would be to not allow Elizabeth to answer his phone and not take personal information from the client until their consultation. I am going to post a picture of me @ 185lbs so everyone can see that I am not obese, which obviously ELizabeth thought I was due to my weight!!! (FEED BACK WOULD BE APPRECIATED) . Heck after looking @ Dr. L's patients who have had tummy tucks, my tummy looks smaller than most before their tummy tucks.
Horrible experience with front office person, i will not or cannot rating the doctor due to me being refused a appointment/consultation to see him!!!