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Chrisitne
Chrisitne
107 posts
USA

“Adverse effects fraxel repair”

Fraxel Repair: NOT worth it

Cost: $4,000
Pain: Painfree
Fraxel Repair satisfaction: Poor1 Star Rating: Poor
I recommend my Fraxel Repair provider: Name not provided
Why: He made sure I healed as well as I could. For me to recommend him after what I went through should say a lot.

It has been 6 months of negatives. I have hypo pigmentation, red lines and streaks, rough skin and scars.  In additions the laser had little / no effect on my face wrinkles.  I could not leave the house for 2 months without the stares and looks of pity.  It was horrific.

The laser company final changed their advertisement to say there is a small risk of scarring.   ABOUT TIME!!!!!!     I have heard from so many sad people that have gone through fraxel repair that have been left with negative issues. 

Updated on Feb 1, 2009:

9 months after fraxel, my scars are still there, as are the hypo pigmentation, red lines and streaks and rough skin.  prior to this my skin texture was perfect, but not so firm at 48 and I was hoping for tightness.  The laser had little or no effect on the loose skin.   Needless to say my laser treatment has been horrible.  The laser company final changed their advertisement to say there is a small risk of scarring ABOUT TIME!!!!

I have heard from so many sad people that have gone through fraxel repair ,  this laser has too many risks, please look at other laser treatments first.

Updated on May 6, 2009:

May 2009, it has been a year since my fraxel repair laser. So it is time for a final update.

- My experience was horrible. For 2 months I was horrific looking, for 7 months I had issues that could be covered up if I was in a dark room with heavy makeup on. The last few months, my skin has settle down but I have been left with permanent loss of pigment, minor scars, and I still have rough areas to the skin around my eyes. It was not worth it. There has been some improvement in the skin. (see photo)
- What I learned was that a responsible doctor is very important. The majority of people that had similar experiences to mine went to their doctors, and the doctors did not know how to treat them, and they have not faired well to say the least. My doctor was concerned and treated me well or I would still be extremely disfigured today. Everyone should be proactive with their doctors. Ask them, what happens if I have an adverse effect? Who will pay to have the face fixed if there is an issue? Do you have the knowledge to deal with adverse effects? Do I get a refund if things go bad?
- I am angry because the laser company has been marketing the product as no risk, no documented case of issues – even though I have been consistent in contacting them. The doctors who are referred to on their website also say the same think. And, the sales people have been selling it as no risk to doctors, who therefore feel comfortable buying it, even though they may not have the knowledge to fix adverse effects. After dealing with them for months and months with not even an * added to their website stating the risks, the media got involved. Since then there have been some positive reactions by the laser company. It is too bad it takes media hype to get a reaction from them; they should have acted in good will and done it on their own.

Updated on Jul 7, 2009:

It took a long time, but I finally found the FDA report filed by the fraxel people.  It took so long because the product was mis spelled twice???  Curious, how do you misspell your own product.?  They typed Praxel instead of Fraxel.  HMMMM, even worse though is that they stated I had an incident but healed with no scars or hypo pigemnt issues,  COME ON,  I call them regularyly , and send them pictures....HOW DO THEY SLEEP??????  

Following is an email from the FDA. Dear Ms.Hoene,

There is a typo in the name of the device. It is recorded as ‘Praxel’ instead of ‘Fraxel’. That is probably why you weren’t able to find the report. You can click on the following link to see the report.

http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfMAUDE/Detail.cfm?MDRFOI__ID=1370589

20 days after procedure, scarring resulted.
20 days after procedure, scarring resulted.

May 6, 2009Comments and replies (191)

193 of 202 people found this review helpful
Helpful?
This review is the subjective opinion of a RealSelf member and not of RealSelf, Inc.
james
136 posts
17 Aug 2008

Were you on Accutane, Claravis, Sotret, Amnesteem, etc.(Isotretinoin)before or during treatment? I know that drug makes the skin very fragile and you are not supposed to do laser for a few years afterwards.

DCNGA
1 post
19 Aug 2008

I'm sorry this happened to you. However, I would not "trust" that the settings were actually "normal". The machine have have needed calibrating and exactly who decides what is "normal" for each individual anyway?? I think just like in life, normal is quite subjective. To me, with any ablative laser procedure (yes, I've had ablative laser and am not happy with my outcome either),a more obscure area of the face should be tested prior to doing the entire face off the bat, so "normal" can be determined for each individual. Find a very good derm in your area and get one, two or three more opinions on what went wrong. Good luck and take care. D

Merry
23 posts
20 Aug 2008

What did the doctor say who performed this procedure as to what went wrong? My husband said I could do this at 45, but now I don't know! What have other doctors said? God Bless you and the best of luck - Merry

Deana
1 post
21 Aug 2008

I hope this doc was not in indepence mo. I was think about get this laser instead of co2 laser.

Tracyk9935
67 posts
27 Aug 2008

You are far braver than I ever could be, the posting of your pictures must have been hard but has helped MANY with a potentially life changing decision. Someone needs to step up and help you out free of charge, I dont know who or how but its the decent thing to do. God bless you and I hope someone somewhere helps you out.

john19856
1 post
27 Aug 2008

Chrisitne, Please provide the name of the Dr. that performed your Fraxel re:pair. I live in the same area and don't want to get the same doc. Thanks Editor note: You must be contacted privately to receive the information you requested. This requires free registration for an account.

Merry
23 posts
28 Aug 2008

I completely agree with Tracyk9935, you have helped so many people by doing this. You really are a brave lady.

Chrisitne
107 posts
6 Oct 2008

I don't think it was the doctors fault.. Right now I am trying to focus on the fraxel marketing program. Yesterday, I was in a different doctors office, and they have seen my scars etc... THey said the fraxel rep was in their office last week trying to sell the laser. They asked if there have been any cases of the laser causing scars. THe fraxel rep said NO !!!!!!! This is an FDA product and they can not mis-market the product. I am doing this to get them to change.

EllieC
27 posts
30 Aug 2008

Hi Christine, Thank you for bringing this to the attention of All who are looking into having Fraxel repair. So far I am still going to have consultations with a dr re. fraxel repair but I will highlight your story. I agree a patch test might be the way to go but if I look at your pictures, it seems that you have an area on your right cheek that has been scared but not the rest of your face so a patch test might not be helpfull at all? Do you know if your dr changed the settings during your treatment and whether he used higher settings on your cheek? I hope you'll find someone who can correct the scarring. Take care Ellie

Chrisitne
107 posts
31 Aug 2008

Thanks Ellie, Ironically, they treated my mouth area at a higher setting,and I had no issues there.

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