Absolutely TERRIBLE Business Practices - Evanston, IL

I did receive my money back, about a week later.

I'd just like to mention also that this doctor is NOT a plastic surgeon, he is an opthalmologist. He does not claim to be a plastic surgeon and in fact told me right up front he wasn't; but just be aware of this when you go in for treatment. This is just a day spa with a laser contraption. They have lots of lovely services available including massages and so forth, but this is not really a medical facility, and the procedures available are limited.

Absolutely TERRIBLE business practices. Dr Fagman presides over a spa in Evanston Illinois called Egea Spa, where he "prescribes" laser treatments. If you want to get their laser treatments they insist you buy them in "packs" for discount pricing. I paid them 900 dollars for three laser treatments, which they would hold on account for me. This was supposed to happen over the course of three months, which meant that for three months they would hold my money without yet performing any services. So I had the flu the day of an appointment, and was informed that since I did not let them know far enough in advance, they were going to keep my money anyway. When I told them never mind, I would come in with my flu; they changed their minds and asked me when I wanted to reschedule. Then they told me that if I cancelled again FOR ANY REASON, they would keep my money. I told them I wanted my money back then. This was a luxury service I paid for with after tax dollars; not a doctor's appointment covered by insurance. Their insistence that I follow their rules or they would keep my money was totally inappropriate. Or weird. Or extreme. After sitting on hold for a while, the receptionist got back on the line and told me she would credit my account for the services I did not use. I said fine. Three days later, the money was still not credited back to my card. I called them. Waited on hold for a while, and then was told by someone named Dana that she " just hadn't gotten around to doing it yet." So. Here I sit, waiting for my refund of money they were actually recently planning to steal from me. I have no idea if I will get it back or if I am going to have to sue them; but luckily it's pretty clear I would win. Here is a newsflash for anyone who does not know this already: you cannot force people to pay for services you did not provide. That is called a breach of contract and it is illegal. It is also a *terrible* way to do business. These people also upsold me and had me buy their whole cosmetic skincare line for 245 dollars, and I also received another photofacial treatment -- just one -- for 400 dollars. In total, without the treatment package, I gave these people 645 dollars. Plus two laser treatments: 600 dollars. So already these people have extracted 1245 dollars from me on the day they say they're going to keep the rest. Seriously. So this is what you can expect as a paying customer of this establishment. They are not respectful of your time and schedule, or of your money, and you will not get out of there for less than a thousand dollars sometimes *even if you don't get the services you want.* It is just the most disrespectful, meangirl, shady kind of situation over there and there is no reason anyone has to become a paying customer at a place where their time and money apparently do not exist. Please also do not make the mistake of believing that this is the only place you can get the laser treatments they are offering. This is a link to the Alma Laser site where all owners of this equipment within the range of the Egea Spa are listed. There are about ten pages of results.If you're interested in these treatments, do your homework because I am pretty sure there is another provider in your area who could treat you better than these people habitually treat their customers. And if you do decide to go there, DO NOT GIVE THEM MONEY IN ADVANCE because you might not ever see it again.