Hell on Earth! - Chico, CA

I have some broken veins in my face due to rosacea...

I have some broken veins in my face due to rosacea. So they recommended I have 5 treatments of Thermage on my face to treat it and to get rid of age spots and the broken veins. I had my first and probably my last treatment today. First of all, they put Lidocaine on my face to numb it. I never had any problems with this before. They told me to lie there for 15 minutes prior to my treatment. About 5 or 10 minutes later, my chest tightened and my heart started racing. I was not nervous at all when I went in so I'm assuming this must be a side effect from the Lidocaine. I told the nurse about my symptoms and that maybe next time I would try it without. She started using the Thermage on my face and with every pulse it seriously felt like a hot electric charge poker was being stabbed in my face with every pulse. She only ended up doing one pass and said they usually do two passes. I was bawling by the time she finished with the one pass. Trust me, I am not a baby when it comes to pain. I have been through car accidents and female problems and never felt that much pain in such a short time. I feel kind of traumatized after this and the nurse told me to think about whether I wanted to have the 4 remaining treatments. I thought maybe after a bottle of tequila and 10 valium pills. I expected some discomfort but not anything like this. I thought I had read the brochures and just came home again and reread them and there is nothing that said I would experience this type of pain. My face is still numb and I'm kind of dreading to see what it will feel and look like for the next couple days. Needless to say, I'm very disappointed. Not sure what to do now. I can't do the Lidocaine again after the side effects I had from that and I know I can't get through the treatment without numbing. Good luck is all I have to say....


I'm sorry this happened to you. It sounds like the doctors office didn't prepare you for the treatment. In reading other posts, Thermage is to be a one time treatment, I've never heard of it being recommended in a series before. I do know that Fraxel is recommended in a series of treatments, and it requires numbing cream and can be very painful. Do you think that maybe Fraxel might have been the treatment you received instead of the Thermage?
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That sounds like a pretty rough experience. :( Hopefully you will at least see some change from it, even if you weren't able to complete the series. Did the nurse mention if they would do a partial refund if you decided not to do the other treatments?

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I ended up getting my money back from the doctor...

I ended up getting my money back from the doctor and all I have to say is that I would never attempt this again. I had like a light sunburn the day following the procedure. My rosacea has actually gotten worse since I had the treatment, so I am glad I did not proceed with the whole 5 treatments that they recommended. I think they had better go back to the drawing board to perfect Thermage. Great idea but not for the pain I went through and it sounds like many people have not had the results they were promised. In the meantime, all these people are spending big bucks and disappointment!


Thank you so much for coming back months later to let us know your final thoughts on the treatment. It is so helpful to hear what came of it in the long run.

I'm really sorry you didn't get the results you were hoping for. :(

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No it was definitely Thermage. I still have the brochure they gave me and I know that's what they told me it was. I have never heard of Fraxel.

Referred through the dermatologist.

3 out of 5 stars Overall rating
5 out of 5 stars Doctor's bedside manner
2 out of 5 stars Answered my questions
2 out of 5 stars After care follow-up
2 out of 5 stars Time spent with me
4 out of 5 stars Phone or email responsiveness
5 out of 5 stars Staff professionalism & courtesy
5 out of 5 stars Payment process
4 out of 5 stars Wait times
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